Question about Dell 1320c Laser Printer

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Black is faint. All other colors good. Dell 1320C

I have replaced the toner cartridge with a Dell Cartridge but there is no difference. It appears that the toner is there but not much is getting onto the paper for black only.

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  • cscoxk Jan 12, 2009

    When I look further it appears it is mainly in the printed letters. Diagrams with black parts appear almost solid although they are little mottled whereas the print quality for black is very faint and grey Printing in color is good.

  • cscoxk Jan 12, 2009

    I cannot find a calibration test? I have been looking for something that might "clean" the machine but there does not appear to be such a program. The only thing I can find are is the toolbox for the printer but it does not appear to have a calibration program.

  • cscoxk Jan 12, 2009

    This is a laser printer not an inkjet so I would have thought it unlikely to have the same ink type problems as inkjets. The quality of the printing is the same. It almost appears as though the print settings for black are set to faint - if there is such a thing - but I have been unable to find such a setting.

  • cscoxk Jan 12, 2009

    When I first received the printer it printed well. I have tried 2 new black toner cartridges but I think the old one has toner in it.

  • cscoxk Jan 14, 2009

    Anyone any other ideas on how this can be fixed or indeed if it is possible. The annoying thing is the purchase of two cartridges that cost about the same as buying a new printer. I will certainly be much more careful about buying anything from Dell. I have tried calling Dell help but they suggested I buy another cartridge!!!

  • cscoxk Jan 14, 2009

    As mentioned it is a laser printer not an inkjet printer so the suggestion does not apply.

  • cscoxk Jan 14, 2009

    Question is making faint black printing on Dell color laser printer darker. Cartridge replaced. Colors print well. Only black text is the problem.

  • johnnyheaven Mar 17, 2009

    Same Issue with three of these printers now. Color is Ok but not great and the black is faint. Almost as it is in a "draft" mode except it was never set.

    Multiple toner changes have not given any improvement. Printer was working fine when new.


  • katie366 Mar 31, 2009

    I have only printed 400 pages since I bought my printer (2 months ago) and since I have replaced the black cartridge with a new one from dell, I have very faint grey text. I have e-mailed dell 2 weeks ago for support and still heard nothing.

  • Anonymous Apr 30, 2009

    Print Cartridge not registering, slot damaged, does anyone know of a parts store for Dell 1320 printer parts.

  • Anonymous May 06, 2009

    Exactly the same as the problem reported by 3 people -- my DELL 1320 arrived and printed OK 900+ pages, then it started to print just the black parts of a page very faint (grey).

    I bought an expensive replacement toner cartridge, thinking it was running out of black, but the problem persists...

    It seems a design fault. Oh dear, DELL will never admit to that...


  • nicolas May 07, 2013

    same for me. Dell is a shame

  • Anonymous Mar 24, 2014

    Dell 1320c belt unit has large scratch across it, how do I replace?

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I have just got around this issue by going into the printer properties, click the "Printing Properties" button, click the "Printer Status" button, go to the "Printer Settings" screen select the "Printer Maintenance" tab, select the "Non-Dell Toner", tick the Non-Dell Toner box and click the "Restart printer to apply new settings" button. Print a test and then reverse the process.

Posted on Sep 08, 2009

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  • Carole Meyrick Jun 22, 2011

    Thank you! It worked perfectly after I'd tried all sorts of other things including air cleaning the PHD unit etc. I was beginning to think I would have to buy another printer, but your solution sorted the problem.

  • mariahcountr
    mariahcountr Dec 30, 2012

    Thank you! Out of the blue, in the middle of a christmas gift project, red decided to not print. I tried many things to no avail. I started to shop for a new color laser printer when I found your suggestion and it worked! My Dell 1320c is printing red again! Yay!

  • Billie Belen Aug 27, 2013

    when I hit Printer Status, it gave a warning PRINTER MONITOR not installed.. how do i fix this? I have the faded black issue.

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This isn't a fault with the printer, IT IS A FAULT WITH THE WAY IT HAS BEEN SET UP!
The problem is, not all of the tabs have been removed from the PHD unit inside. In order to remove these, you need to open the front cover of the printer, move the four tabs 90 degrees and pull the whole PHD out. You will then see the four yellow tags on the side.
Having printed with the tags in means the PHD has been potentally damaged. If you're lucky, you'll get away with removing the tags now and it will return to normal after about 50 pages, it not then you'll need a new PHD. The reason the problem manifests itself with black first is because the black is the most commonly used colour.

For info on removing all the tags, see here:
http://support.euro.dell.com/support/edocs/systems/prn1320c/en/ug/1320c_en/section04.htm#1055182

Posted on Oct 03, 2010

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Toner trimmer blade inside Imaging Unit gets worn. You need to replace the imaging unit and the problem will go away.

Posted on Jan 14, 2009

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I'm not sure if this will help you but this is a guide from dell on improving faint printing. It's worth giving it a try: http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=ca&cs=cahied1&dl=false&l=en&s=hied&docid=3B72A6DD0C6ED785E040A68F5B28594B&doclang=en

Posted on Jan 14, 2009

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I've had the grey problem along with a groaning squeak for a while now. Tried everything while printing one page of graph paper at a time then resetting if it didn't work. I got a very slight improvement after switching on toner saving mode, printing 1 copy then setting it back to off. The big improvement came when i changed altitude in the settings to 3000m. It took a while for the machine to reset but the improvement was immediate and back to it's former excellent output. Printed one sheet, set it back to 2000m, then 1000m and finally back to sea level with no detrimental effect on the output.
Best of all it has cured the really annoying squeak!
Hope this helps somebody else.

Posted on Apr 10, 2014

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I have an idea what's wrong, if anyone is still following this thread. I realised that I get these stupid faint prints when my 1320c doesn't seem to take the proper amount of time heating up. Can't do anything about it, but leave it to stand by and starting it up again, hoping it would go into the process of heating up properly.
Not very technical, but this is what I've observed. Annoys me like crazy when it happens.

Posted on Jul 02, 2009

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I took an air compressor and blew out everything except the ink cartrage. The first time I cleaned it out I blew off the base unit with the mirrors. These are talked about alot on the internet. This did not help much because the mirrors where clean already. Then I took the PHD unit out and blew the hell out of it and alot of ink dust came out. I kept blowing it out untill no more ink came out and everything was clean. Be carrful not to touch the rollers with your fingers. It helped alot. Good luck and Happy New YEAR!!!!

Posted on Jan 01, 2011

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Dude, u r absolutely correct....This is a major concern for all the users of Dell 1320c Laser printer.....
however, we need to stick with basics :(

Possibilities

1) Faulty toners - but 3 of them (tried 2 toners in 1 printer) ?
2) Faulty PHD - but again - in 2 printers??
3) Faulty Printers?

Have removed all the yellow tabs that I can find and tried adjusting various settings both on teh printer and the software to no avail..

Only solution has been to ask people to try changing text to say blue but this is not ideal and getting very frustrating for all.............



take Care.

Posted on Jan 12, 2009

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Have you tried the calibration test using the printer utility? It will try to clean excess ink that are stored or dried.

Posted on Jan 12, 2009

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Try to reinstall the drivers, or run a maintence routine with the software that came with the printer. It should allow you to clean the heads. It is worth a try.

Posted on Jan 12, 2009

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Clean the print head for black and than try again it should work if not Try reinstalling the software!

Posted on Jan 14, 2009

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Clean the print head for black and than try again it should work

Posted on Jan 12, 2009

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