Question about Canon NP 6545 Copier

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Canon NP 6545 - Error E020

My copier (Canon NP 6545) was running and suddenly just stopped with the following message showing: E020 Switch the power OFF and ON again. I switched power off and on again but the copier will not start; the same message appears. I know this message deals w/toner or hopper or hopper motor, but don't know which one. Toner is full. Help!!!

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  • oilcann Mar 12, 2009

    This solution was right on time. My copier is up and running. Thanks 'neohacker'.

  • Anonymous Mar 26, 2009

    My copier (Canon NP 6050 ER) was running and suddenly just stopped with the following message showing: E020 Switch the power OFF and ON again. I switched power off and on again but the copier will not start; the same message appears. I Need help please!

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E020 try by push reset button until show $ upper left
then press key *4* and you will in service mode.
find code error 1 in LCD then press *
copier will restart.

Posted on Mar 11, 2009

  • neohacker Mar 11, 2009

    oh i miss some thing

    reset button can you found until you open front door. under LCD you can see little hole. that reset button.

    (sorry my english bad).

    some key you can use

    *1* display

    *2* I/O display

    *3* Adjust

    *4* Function

    *5* Option

    *6* Counter

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  • 11 Answers

E020 can be the DC controller or the developer unit itself, the toner catridge is probably fine but this could be hard and complicatedto fix , the best thing to do is to call cannon on the number :-
1-800-828-4040 or the cannon store in your country and let them send a technician to fix this.
let me know if this helps
2bu_3adwan,.......

Posted on Jan 13, 2009

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E020 is a toner hopper motor error. This means that not enough toner is being sent to the developer box. It usually is a hard error, meaning that the part has to be changed.

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Title : E020 Error Code Problem :
When you have followed all the steps from the troubleshooting guide in the Service Manual and still have not resolved the issue, here are some possible areas that might be related.


Solution :
1) Confirm that the toner and hopper sensors are being wiped completely.
2) Check the Gear Train on the hopper assy it may be locked up.
3) A possible bad hopper unit cable. FG5-5016-000. See The Parts Catalog page 620-2 item # 60.
Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

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Canon copier np 6545


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You can unplug the sorter and move it away from your copier then swith off then on again and the copier will work and you can still sort via the document feeder.

here is the error code disription...

E540
Cause..
• Bin shift motor (fails to rotate)

Discription....
• The operation does not end within a
specific period after the motor drive
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1 Answer

Error e020


The developer unit is looking for toner from the hopper. E020 can also be the DC Controller or the developer unit itself. The toner cartridge is probably fine. This can be complicated to fix. The copier is probably still under warranty. It's better to call up Canon 1-800-828-4040 and have them send out a Certified Technician to fix this. Sorry I couldn't help more. Ray

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