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The received fax is clean but when you send one out it has a black streak on it. Cool! So far so good. Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear. The same black streak would also appear when you make a copy, because the original document must also be scanned. Logical!
However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine. The scanner has no rol in either situation.
do a quick check on 2 things. - Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.
- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).
Can you see light from the scanner unit with you make a copy or try to send out faxes? The bulb for the scanner may be burnt. You might be able to find a replacement bulb, search google or contact Brother.