Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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My bristles wont spin - Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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Hi Maggie,
Alec from VacuumSpot here. There are 3 reasons why the brushes might stop.
The first and easiest is to check if the turbo head is set to carpet - there is a selector on the side that also acts as a bit of a filter. It's an obvious one but sometimes overlooked.
The second and cause is also easy to fix is if your filters are worn or dirty. You wouldn't notice a marginal drop in suction from day to day but over a year the filters do reduce in performance. Once they wear (I know they are meant to be lifetime but they are not) they just need to be replaced. For the best performance just buy new DC11 filters every couple of years they are cheap and it's worth it.
The other thing can be that the roller brush is in need of a good clean. Remove the base plate and pull the rollers out to either side, you will find they simply slip off the shaft with a bit of effort. Clean inside the brushes and also the shaft. Normally you will find a bunch of hair and fluff inside which can slow the roller down.
If you clean this and also make sure you have clean filters and the roller still doesn't spin unfortunately the bearings in the head are wearing and the head needs to be replaced as Dyson hides the bearings in a sealed casing forcing you to replace rather than repair.
I hope this helps you out.
Regards
Alec

Posted on Dec 10, 2012

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