Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum
Alec from VacuumSpot here. There are 3 reasons why the brushes might stop.
The first and easiest is to check if the turbo head is set to carpet - there is a selector on the side that also acts as a bit of a filter. It's an obvious one but sometimes overlooked.
The second and cause is also easy to fix is if your filters are worn or dirty. You wouldn't notice a marginal drop in suction from day to day but over a year the filters do reduce in performance. Once they wear (I know they are meant to be lifetime but they are not) they just need to be replaced. For the best performance just buy new DC11 filters every couple of years they are cheap and it's worth it.
The other thing can be that the roller brush is in need of a good clean. Remove the base plate and pull the rollers out to either side, you will find they simply slip off the shaft with a bit of effort. Clean inside the brushes and also the shaft. Normally you will find a bunch of hair and fluff inside which can slow the roller down.
If you clean this and also make sure you have clean filters and the roller still doesn't spin unfortunately the bearings in the head are wearing and the head needs to be replaced as Dyson hides the bearings in a sealed casing forcing you to replace rather than repair.
I hope this helps you out.
Posted on Dec 10, 2012
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 05, 2016 | Vacuums
Sep 21, 2012 | Bissell 6594 PowerForce Bagless Upright...
Dec 18, 2017 | Kenmore 25512/ 25513 Progressive Canister...
Nov 19, 2010 | Bissell 3522 PowerForce Bagged Upright...
Nov 02, 2010 | Dirt Devil M088920 Upright Vacuum
May 20, 2009 | Dyson DC07 All Floors Bagless Upright...
Apr 12, 2009 | Hoover U8145-900 Savvy Bagless Upright...
76 people viewed this question
Usually answered in minutes!