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Cant turn off afterglow headset

The headset has become unpaired to the usb and fails to shutdown has no button response...i can reset the usb no problem but without being able to shut off the headset it does frozen somehow and only a week old??

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  • Sucamarto
    Sucamarto Dec 29, 2012

    I have had an Afterglow Wireless Headset for a week now and all of a sudden it just lost connection and cant be turned On or Off anymore. I have tried reapiring without success as the headset just wont turn On or Off, it is like it is frozen. - Re-Pairng post - I am not happy as it is only 5 days old and already unusable.



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First... It is a terrible design to fail to include a reset on the headset portion. Way to go pdp.

You can let the device battery run out and recharge or you can remove the right ear foam, remove three screws and access the battery. Unplug and re-plug the battery. Re-assemble the parts and its fixed without waiting 12 hours for the battery to die.

Posted on May 10, 2013

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Heres the response I got from PDP regarding this issue;

Hope this helps, I am draining now and hoping for the best.

Posted on Dec 30, 2012

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  • Sucamarto
    Sucamarto Dec 30, 2012

    I'm sorry to hear you are experiencing issues with your headset. From what you are describing, it sounds as if the headset has glitched/frozen in place and will not respond to various commands. This is a known but very uncommon issue. If you allow the headset to drain its charge completely on its own, the issue should be resolved on its own. Unfortunately there is no way to turn off the headset manually. Once the headset drains its batteries, plug in the USB charge cable and power on the headset and continue normal operation. If this does not solve the issue, you still have the receipt and are in the stores return policy, I would suggest an exchange of the item at the retailer you purchased it from. Unfortunately we only offer support to US and Canada residents.

  • jef gudachi Dec 30, 2012

    Yes draining battery fixed the problem.all good since then,,,,,,,cheers

  • Sucamarto
    Sucamarto Dec 31, 2012

    For me not so good, even after draining still no go, time to reutrn it for a replacement.

  • anthony Jun 01, 2013

    I removed the battery and did not fix the problem must return

  • Finn Linnell
    Finn Linnell Feb 11, 2014

    My one is frozen and flashing blue and i cant hear or talk :( ;(


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This is dumb! why would a headset be sold for 90 dollars and then it stops working! Mine stop working today while i was playing on my xbox 360! This product doesn't deserve to be sold anymore!

Posted on Apr 08, 2014

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Okay well i was playing call of duty and i tryed to mute my afterglows and it didn't work then i tryed to turn them off and now it will not turn off. How to fix this problem

Posted on Jun 18, 2013

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Posted on Jan 02, 2017

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SOURCE: passkeys for afterglow headsets

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Posted on Dec 19, 2011

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SOURCE: I have been using the

This is not a software problem, it's a hardware one: the receiver from inside the headphones is not working properly either because the batteries have aged prematurely and no longer provide the necessary voltage or the audio amplifier has failed.
Unfortunately there is nothing you can do - the battery is not a customer replaceable element and if the amplifier has failed it cannot be replaced, at all - the headset is dead. You will have to contact Plantronics and find out if they will repair or replace it under the warranty rule. For that follow this

Posted on Apr 23, 2011

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You're not clear as to what your goal is however:

There is no reset for the headset, just re-pair/pair with your phone.

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