Question about HP Photosmart 5520 e-All-in-One - CX042AB1H

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Why will my 5520 printer will not print black

Black ink was out and put new ink in and printer will not print

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IT MIGHT BE THAT THE BLACK INK RAN OUT OF INK SO ITS NOT PRINTING IN BLACK.However try changing the ink cartridge... If you have already done so then remove the ink cartridge and the clean the copper contacts with a lint free cloth... then shake the ink cartridge and then put it back in. then check if it works... if it does not then remove the power chord from the back of the printer without turning off the printer... then press and hold the power button for 30 sec...
then release the power button and then plug in the power chord...
again try printing in black.. if it does not then follow the steps below..
press the setup icon on the printer >> go to tools >> Clean Printhead ...
after it is done again go to setup >> tools >>Align Printer
after it is done check if black prints or not..
if not then Press BL/TL/BL/BL Buttons, in sequence (BL- Bottom Left, TL: Top Left) >>Touch Support Menu>>
Press Right arrow for Reset Menu and Touch OK >>
Press Right arrow for Semiful Reset and Touch OK >>
Wait for unit to Power Down/Turn Off>>
Press Power button to turn the Printer On.
Check if it works or not... if it does not then service the product

Posted on Nov 08, 2013


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