Question about Compaq PRESARIO SR1475CL AMD Athlon 64 3400+ 2.40GHz, 512MB DDRAM, 200GB Hard Drive, LightScribe DL ... (PW711AA) PC Desktop

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Compaq 3400 amd athlon 64 processor has black screen with orange compaq logo on screen. It wont go further than this. What can be the problem?

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  • xosalas Jan 13, 2009

    Compaq 3400 amd athlon 64 processor has black... I only hear the fan running it seems like it does not stop. There is a no signal output when i turn off the computer. I've turned it off and unplugged it many times. it is not doing anything. It is just the black screen with the compaq logo.

  • thetrooper44 May 11, 2010

    are you getting any error messages on the screen ..or are you getting any beep codes from the computer when it boots"these are audiable so you will here them" please try to tell me more info i may be able to help



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Your operting system might have got damaged or erased you will need the cds that came with the computer to boot it to fix that same thing had happened 2 me hope it helps

Posted on Feb 10, 2009

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Normaly if the computer stops responding after loading the OS, the issue most probably is related the software. If the computer stops responding before loading the OS, then most probably it would be the hardware that causes it.

Did you add any new hardware in the pc? If you did, remove the hardware and try again. If the problem solved that try reinstalling it again 1 at a time to determine which hardware actually cause the issue.

If you hear any beeping noise when you turn the pc on, observe the sound as it determines what hardware is faulty. There could be a lot of reason for this issue, RAM, Motherboard could be some of the causes.

Try these steps in sequence, until a solution is found.
Step 1: Begin troubleshooting by removing media and connected devices

  1. Turn on the computer and remove any CDs and DVDs from their drives using the CD/DVD eject button on the outside of the CD/DVD drive.
If you are unable to turn on the computer and/or eject the discs, continue using these steps. Remember to remove the discs when the computer has power and you are able to open the drive door.
  1. Turn off the computer and unplug the power cable from the power outlet.
  2. With the computer turned off remove all other media and devices that are connected to the computer except for the mouse, monitor, and keyboard. Remove any floppies, printers, USB and FireWire devices, music players, cameras, and flash memory cards.
  3. With the media and devices removed, turn on the computer.
  4. If the computer has the same startup problem, leave the devices disconnected, turn off the computer and continue to Step 2. If the computer does not have the same problem, continue using these steps.
  5. If the computer is able to open Windows after the media and devices were removed, one of these items was preventing Windows from opening. Find which device or media item is causing the problem by reattaching or reinserting each to the computer one at a time. Restart the computer each time a device or media item is added until the startup problem reoccurs.
  6. Once the media or device that is causing the problem has been identified, do not continue to use it. You can troubleshoot the device or media further. Here are some helpful troubleshooting tips:
    • Now that you know which device is contributing to the startup problem, you can search the Internet or visit the manufacturer Support Web site to find more help and information.
    • CD, DVD, floppy, or camera cards that are damaged, dirty or scratched may interfere with the startup process. Do not start the computer with media in the drives.
    • The computer may try to start an operating system from an external storage device, such as a USB or FireWire drive. You can immediately work around this problem by attaching external storage devices only after Windows has opened.
    • Camera cards that are left in printers can cause startup problems. Do not leave camera cards in printers.
    • Some printers that have media card readers might contribute to startup problems when used with computers that have older BIOS versions. Updating the BIOS on the computer may resolve the problem. For further information about how to find and download BIOS updates for your HP or Compaq computer, please refer to Updating the BIOS.
  7. If the problem still exists, continue to the next step.

Posted on Jan 13, 2009

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  • Ganesan Chandraiah
    Ganesan Chandraiah Jan 13, 2009

    Step 2: Continue to identify the type of startup problem

    Use the following process to identify the type of startup problem that is occurring and to find the information you need to troubleshoot the problem:

    1. Turn off the computer and unplug the power cord from the power outlet.

    2. Reset the power: with the power cord unplugged, press and hold the power button on the front of the computer for 5 seconds.

    3. Plug the power cord into the power outlet.

    4. Press the power button to turn on the computer and note what happens.

      • If the computer successfully opens to Windows, the problem may be related to a temporary firmware lockup and may never happen again. Continue using the computer normally. If the problem occurs again, test the computer hardware, such as the hard drives, memory, and processor, using Using PC Doctor to help determine if a hardware component has failed.

      • If the computer makes no fan noise, has no lights on the front of the PC, and does not display anything on the monitor, the computer is not distributing power correctly. Turn the computer off, unplug the power cord and refer to the HP support document Troubleshooting Power Supply Issues to troubleshoot power supply problems.

      • If the computer powers on but makes beeping sounds, a keyboard key is stuck, a memory DIMM or hard drive cable is not properly seated, or a hardware failure has occurred. Disconnect the mouse and keyboard and try to start the computer again. If the beeping noise stops, repair or replace the mouse or keyboard that is causing the problem. If a beep code continues, use the HP support document BIOS Beep Codes and Error Message Descriptions to troubleshoot further.

      • If the computer starts but the monitor has a blank screen, the video hardware on the computer may be causing the problem or the monitor may be defective. Use the HP support document The Monitor is Blank after Starting the Computer.

      • If the computer starts to a black screen with only a mouse pointer arrow, a file named lsasse.exe may be damaged. This problem can be resolved by using the HP support document Computer Starts to Black Screen With Only a White Arrow.

      • If an error message displays on the screen, search HP Customer Care using the exact text in the error message and then troubleshoot the problem using any support documents that are found.

    5. If you are not able to identify or resolve the problem, continue to the next step to apply further troubleshooting.

  • Ganesan Chandraiah
    Ganesan Chandraiah Jan 13, 2009

    Step 3: Checking if the hard drive is detected

    First, determine if the hard drive is being detected in the BIOS. Doing so, will help determine if the problem is related to hardware or software:

    1. Before you begin, disconnect everything from the computer (such as USB devices, printers, floppy disks, and CD/DVD discs) and leave the mouse, monitor and keyboard connected.

    Turn on the computer and press the F1 key repeatedly to enter the BIOS Setup Utility.

    1. Find the hard drive name from the listing of channels or drives. Look for a name next to Primary Master or from the channel device listing (1st, 2nd, 3rd, and so on). To help you find the drive name, some common examples of hard drive names are:

      • [MAXTOR 6Y160M0]

      • [SAMSUNG SV8004H]

      • [ST3120026AS]

      • [WDC WD800AB-22CB]

    NOTE: It may be difficult to determine between a hard drive and a CD/DVD drive. In many cases, depending on the version of BIOS, you can select the name of the device next to a channel and press ENTER. Doing so may provide more helpful information that can help you determine if it is a hard drive.

    Please update me if you were able to detect the hard drive so I can proceed to give the rest of the steps.

    Please rate this solution. Thank you

  • Ganesan Chandraiah
    Ganesan Chandraiah Jan 14, 2009

    I understand you had turned off the computer and unplug the power cord from the power outlet a few times but did you reset the power?

    You need to follow STEP 2 properly.

    PLEASE DO THIS: with the power cord unplugged, press and hold the power button on the front of the computer for 5 seconds.

    You said the fan is running,

    • how about the light in front of the pc? Apart from the fan, can you tell if the Hard disk is making any noise or can you tell if its running?

    • Have you tried STEP 3?

    • Were you able to go into BIOS?

    • Were you able to detect the hard disk?

    • Did you hear any beeping noise when you turn on the pc?

    I need these informations in order to help you. Please be more precise.



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