This problem only arises when using the HP software. If I used windows to scan it works fine. I need the HP software to be able to scan to a PDF. I've reloaded software, made registry modifications as per the HP website and nothing seems to work. Any guidance would be appreciated. I'm running XP pro w/ SP3.
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Try downloading the latest software from HP: http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=377691&lang=en&cc=us&taskId=135&prodTypeId=15179&prodSeriesId=377689
They list Win7 versions of the full software issued Dec 11, 2009, as well as just the basic drivers. However, if you installed the scanner using the generic drivers in Win7, you should be able to scan using Windows Fax and Scan or Paint. (In Paint you bring in the images as if they were on a camera.)
Scanning is possible in 'Text' mode and 'Picture' Mode. In text mode, which is simple 'Black & White", this can happen, particulalrly if the text is in color. Either you increase the contrast settings or scan the document in Grey/color and convert it to B&W using the software. By this you need not check if there is output!. ( I am assuming that otherwise the scanner is performing okay). File size in B&W is very small as compared to Grey/color.
Have you tried scanning in the flat bed mode? Does it scan okay? If the image is good, then there is no problem with scan module. Check your page settings. If the page size selected for scanning is smaller than actual size, there can be some peoblems. Try and scan with max size. Check if the sensors are dust/paper free. A small piece of paper (The small round discarded piece from Computer stationery) in the paper sensor can create trouble.