Alright, what am i NOT doing? got this newly refurbed onkyo TX-SR500 receiver/amp and can get NO sound out of the speakers. the lights are on but nobody's home. what is the secret combination of button pushing i must be missing? thanks for your help!!!HELP!!
An expert who has achieved level 3 by getting 1000 points
I hope you have listen to the advice of techman.to take in back the set, obviously you had bought a defected set,from the first out break you had not gotten any response from the set you should have returned it.meddling around with the set or causing any other third party meddling with it will void the warranty, you have on the set on purchasing.good luck.
Posted on Jun 18, 2007
An expert who has achieved level 3 by getting 1000 points
Is there a tape monitor switch on the front of the unit that may be one, or on the display is there a tape monitor indicator? if there is the tape monitor may be on, and there would be no sound. but make sure the volume is turned down all the way or almost all the way down before you try to turn off any switches
Posted on Jun 11, 2007
No I'm afraid not my friend, you did everything under the sun to test this it seems. Take it back for an exchange or refund, Thats the best solution at the moment . Good Luck
Not much more you can do as I am sorry i do not have a magic wand to fix all your troubles my friend. But good luck with this unit, and you should have listened in the first place and when it did not work, RETURNED IT! Oh well lesson learned, I guess.
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An expert who has achieved level 3 by getting 1000 points
First of all, be sure the volume is down fairly low so that you don't blow the speakers or the unit itself if and when the sound suddenly comes back. I've repaired many units whose owners turned them way way up to try to hear something, then flipped off a tape monitor or mute switch and got blasted. No sound with any input? (tuner, CD, etc.) Do you hear ANY noise or hiss from the speakers at all? I hate to ask, but are the speakers and inputs connected properly? On this model, the jacks are not set up beside each other as they usually are. Instead, the left channel speaker and input jacks are above the right channel jacks. This can be confusing! Are the speakers actually selected? The proper speaker select switch (below the power switch) must be in the down position. Is it possible that someone left a headphone adapter plug in the headphone jack? You know, the kind that allows you to use headphones with a 1/8" plug in that 1/4" jack? This will cause the speakers to be shut off. If you don't have the owner's manual, it's at http://www.intl.onkyo.com/downloads/manuals/pdf/tx-sr500_manual_e.pdf If none of this helps, the unit may have a problem and I would invite you to write back with more details on what you've tried, etc.
Posted on Jun 10, 2007
Hi there,
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thanks for your suggestions, all good ones...however, still no sound whatsoever. i've disconnected everything but a set of short speaker wires going to a proven set of speakers. with the FM signal strong and locked on a known station i get no sound of any kind.
(no visible headphone plug in front jack either)
Is there a specific set of setup procedures i am to do first? i've plugged speaker wires (correctly) into the frontA left and frontA right connectors.
what now???
bill
techman,
thanksfor the suggestion of the tape monitor..but that was still NOT the solution.
my old onkyo did have a tape monitor switch but not this one. i have tried every possible combination of button pushing imaginable. I've had this thing a week now and have moved speaker cables and inputs and buttons in and out till i am completely frustrated! I am real close to returning this thing and trying to get my money back. but then i have to start looking all over again. i just want to make it work! now i have a challenge!
any other suggestions.???
i'm carrying this thing to a colleague of equal vintage but higher pedigree for all things electronic. we'll try to tomorro to see if HE can find the magic inside this black box.
If not I begin the arduous task of return and refund. oh my.
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