Question about Dell 5100cn Laser Printer

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Dell 3110cn color laser prints with black "haze" on all pages

My Dell 3110cn color laser started acting up recently when I replaced a couple of cartridges. The cyan (blue) cartridge is relatively new and occassionally the machine tells me to reseat it. The blues are not very good on anything I print. I'm waiting for the new blue cartridge to change but Dell says if it is not that it is probably the machine control unit. THis is a relatively new unit so I'm puzzled. Also, since this problem began, all pages have a black "haze" on them- it looks like the old copies you used to make on a xerox machine in the early 80s. Any thoughts?

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  • raybiez May 04, 2009

    The black haze (I like to call a "marble finish") is something I've been battling for a while myself, so far unsucessfully. I've replaced the black cartridge, the fuser and the belt unit, all to no avail. I don't know what's left to replace that might fix the problem.

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You probably used a "GENERIC" toner cartridge on one of your toners.

This caused the developers to get contaminated, now they need to be replaced (probably Black & Blue)

Posted on Aug 21, 2009

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