I have a Kenmore Elite and the door to release the soap is not opening. I don't know the model number but on the door it says part no. 8269644. Not sure what it's for. Also I untwisted the knob next to it and found it dirty. Part of the knob has melted. Could this be the problem?
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It appears your dispenser wax switch has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing. I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information. RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell. In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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If the dispenser door spring is not broken then something in the release mechanism is. You will have to remove the inner door panel and see what has stuck or broken. Its all mechanical on this model. Eric
is your soap door open when this happens if it is then make sure there's no water or other liquids in the dispenser from loading the washer one tablespoon of water in there will clump up the soap and it won't drop when it pops open
Dispenser may be bad. Push the hi-temp button , air -dry, hi-temp, air-dry in that order. All lights will lite up and this will do test cycle of all components. If soap disp opens then soap tab may be the issue. I have had intermittent dispenser issues and they are often hard to solve as other components may be at fault.