Question about HP LaserJet 2840 Printer

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Laserjet 2840. Not able to scan. When I hit the scan to button, it says not set up on PC. I have turned both printer and PC off and on again to reset but didnt help.

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  • Anonymous Feb 07, 2009

    I have exactly the same problem on my 2820.

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There have been a number of problems identified with the software for this all-in-one. Some pertain to USB connect and some to network.

After installing the printer you will need to set up the "Scan to Button" through the HP Director. Open this user interface from your desk top and click on Settings, then scan settings and preference, then scan to setup. Make sure that the feature is turned on and that you have selected a folder to scan to. Click the apply button once you have made your selections. At this point try the button to see if it is working. If not, from the same location outlined above try turning the scan to feature off and then on again. If the scan to button still does not work, hard boot your PC (shut it down complete) and then restart.

Posted on Mar 24, 2009

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HP had me reset to factory defaults on my 2840 all-in-one and now I can't print or scan. How can I recover the connection between my PC and the 2840?


hi

go to following link you will have your solution

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00361483&lang=en&cc=us&taskId=101&prodSeriesId=445194&prodTypeId=18972

Aug 16, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

I get an error message when I scan. It says Error


ISSUE: The error Waiting for PC is displayed on the control panel when scanning, using the Start Scanbutton on the control panel. The user will also notice a Not Setup on PC error when pressing theScan to … button. Note that scan from the PC works properly without an error. SOLUTION: The probable causes for this issue are listed below:
  • Firewall denying access to PC
  • Device polling not enabled
  • The scan to function is not enabled in the HP Toolbox
  • The destination has not been added to the Scan to button from HP toolbox
  • The HP Toolbox is losing the scan to destination
How to troubleshoot this issue:
  1. PC protection software such as firewall software may prohibit proper communication between HP AiO products and Toolbox and scanning software. Firewalls may need to be reconfigured to allow Toolbox to communicate with the AiO. The Toolbox software is similar to Microsoft Outlook and Internet Explorer in this way. Temporarily disabling firewall software may be helpful in determining if it needs to be reconfigured for Toolbox to operate properly. Please contact your third party firewall software vendor if assistance is needed to reconfigure the firewall. The following third party support Web sites may be useful:
  2. When Device Polling is turned off, the Alerts and the Scan to e-mail or folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet AiO product control panel is also turned off. CLICK HERE for instructions on how to turn on Device polling.
  3. To program the device SCAN TO ... button, view the device settings. Open the HP Toolbox and click the Scan to tab. For more information, CLICK HERE to view the document titled HP Color LaserJet 2840 AiO Series Products - How to use "Scan To E-mail" or "Scan to Folder" from the Device
  4. The User loses the folder when choosing to save scanned files under the Scan to Folderoption of the Scan to Tab. The User also may lose the email settings under the Scan to Emailoption of the Scan to Tab. The User restarts the toolbox and it works for some time and the problem repeats again. Perform the following in the order listed to resolve this issue:
    1. Run the Fix Scan Utility and see if it resolves the problem. Click here for the Fix Scan Utility at http://www.hp.com If not, proceed to the next step.
    2. Check the firmware version and make sure that it is up to date. print a configuration page to see what the current firmware version is. Compare it to the latest version offered on HP.com Click here for HP.com at http://www.hp.com . If it is not the latest version then upgrade it to the latest version available on the web.
    3. Download the Software Update Version 3.0 from HP.com and install it. Click here to download the software update from http://www.hp.com
  5. For Toolbox Reset Persistent Data issues, CLICK HERE to view the document titled HP Color LaserJet 2800 All-in-One series - Toolbox Reset Persistent Data
  6. If the issue persists, uninstall and reinstall the printer software. CLICK HERE to view the document titled HP LaserJet 2820 and 2840 AiO Series Products - Uninstalling or Removing the Printing Software and Shared Components

Apr 07, 2010 | HP LaserJet 3015 All-In-One Printer

1 Answer

HP PRINTER 2840 WONT SCAN TO WINDOWS FAX AND SCAN PROGRAM


well........ first of all it depends on the Operating System on you computer, then starting from there the advice that i can give you it is to fully uninstall the software and then install the software back using the version that is on hp.com
after that when you have the full sw installed you have to set up the scan button on the printer from the twain scan window but that will be a piece of cake. just make sure ot get the software properly installled.

Mar 06, 2009 | HP LaserJet 2840 Printer

2 Answers

HP PRI


completely uninstall all software realated to this printer. disconnect your pc from the web. disable your anti virus and firewall then run your fresh install. if you are getting the diver/software from the web save it to your desktop and follow the first dsirections this should solve your problem

Mar 06, 2009 | HP LaserJet 2840 Printer

3 Answers

''Page too complex'' message on HP color laserjet 2840 Multifunct.


On the printer, hit the menu button
Then navigate using your left arrow button until you see Main Menu - Service, then hit enter
then use the right arrow to navigate to high speed usb and hit enter.
it should now show on, use the right arrow once to change it to off and hit enter 2 times
let the printer reboot and its should be fixed

Nov 15, 2008 | Office Equipment & Supplies

1 Answer

Scanning problem


This seems like you haven't installed the toolbox correct, please send more info.
Have you printer connected by usb cable or in a network(scanning doesn't work on a wireless)?
If on a network, use web browser and through EWS on printer see for network tab and SNMP enable read/write, print public in the 4 fields choose apply. Download fix scan utility from HP web and install. Restart the pc and set up the scan in toolbox and try scan again.

Sep 26, 2008 | HP LaserJet 2840 Printer

1 Answer

Help with my HP laserjet 2840


The HP2840 is a sigle sided scan device. To copy both sides you must copy one side then load the one sided copies in the tray again and repeat the process again. Pay close attention to which side is printed on and scanned on both the original and copies. Also the top to bottom feed order of the auto doc feeder and paper tray. It's easy to get them out of order and copy first page onto last or worse, both sides onto one side of the copy.

The HP2840 isn't capable of scanning both sides and printing both sides at once.

Hope that helps you. If so hit me with a FIXYA. If not hit my user name and further describe the problem to me so I can help you further.

Aug 20, 2008 | HP LaserJet 2840 Printer

1 Answer

Setting up scan to button


@ Winerose,

if the scan to button is nt configured in Toolbox only thn u ll receive the message "not setup on PC"...

Hence go to Toolbox, Scan to tab... and make sureu have the option Turn on Scan to option seleted and enter the folder name or the e-mail address... 

And if u r using Vista PC... u have no option to save the files in pdf format... And in HP chat support there is a person by name Russel who has a solution for this... I forgot the steps so plz contact Russel on chat support and he ll definately help u.... 

Jul 16, 2008 | HP LaserJet 2840 Printer

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