Question about Apple iMac 24" Desktop
I was using my iMac Al 20', everything was working fine, and after I did what I had to do, I shut it off, to go to bed, then I remember that I had to pay a bill, and turn it back on, but when it start up I noticed that my mouse wasn't working, I've tried my keyboard and noticed it didn't work also ( don't know about the remote, forgot to try it ).
I pick up my mouse and noticed that it was 'turned off' ( no light below it ), so I've unplugged and plugged it back again, the mouse turned on, but it still didn't move ( the cursor were at the apple on the top ).
I've tried to change the mouse from the keyboard usb to the computer usb, same result, tried to change the keyboard usb, unplugged an old iPod that I use as a backup drive ( through firewire connection ) unplug the cable that I use to sync my iPhone, nothing worked.
Can anyone help me here?
Hi, Sorry you are having problems,
Well Marcelo, the first thing to do in a situation like this is to restart your Mac or even better, shut down and restart. So, if you have done this, and still the keyboard and mouse don't respond, and, as you have mentioned, you have tried the other USB ports on the back of the Mac, it sounds like somehow, unexpectedly, your iMac motherboard got a shock of some kind and it killed the USB controller....
Last thing to try is to unplug the iMac completely of everything and let it sit for 10 minutes and then plug just the keyboard and mouse back in and try to see if that does the trick..
Otherwise, Apple will cover this if it is still under warranty.
Posted on Apr 02, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 13, 2014 | Sharp AL-1641CS Laser Digital Copier
Feb 26, 2011 | Apple iMac (20 inch, Mid 2009) SuperDrive,...
May 19, 2010 | Apple iMac G5 Desktop
Jun 10, 2009 | Apple iMac G4 20" Mac Desktop
Jun 02, 2009 | MTV Games Rock Band Bundle for Xbox 360
Apr 16, 2009 | Apple iMac G4 20" Mac Desktop
Dec 26, 2008 | Zoom (5590-00-03) Wireless Router (G66115)
Dec 26, 2008 | Bose Companion III Computer Speakers
Mar 20, 2008 | Epson Perfection 1660 Photo Flatbed...
Feb 09, 2008 | Computers & Internet
1,097 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: