Question about Directv D11 DTV Receiver

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Directv d-10 i have directv. i have the banner, but black screen and no sound.

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  • igttahvu69 Jan 12, 2009

    thanks. saved me from calling directv

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  • 68 Answers

Take out the access card and push back in. and then restart the receiver

Posted on Jan 12, 2009

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Black screen


Possible causes
  • Your TV is not receiving or displaying the signal from your DIRECTV® Receiver.
  • Your receiver has correct guide information, but is not processing video correctly.
  • You are viewing a channel where an upcoming sporting or special event is scheduled or has recently ended.

Solutions
  • Turn TV off and on.
  • Make sure light on front panel of receiver is lit.
  • Press the "TV/DSS" button on the remote control or front panel of the receiver (not all receivers have this option).
  • Reset the receiver by unplugging the power cord for 15 seconds.
  • Check all cable connections between the dish, receiver and TV.

If the picture is black, but the program title and description display in a banner the top of the screen:
  • If the problem is only occurring on a few channels, check the detailed description of the program through the on–screen guide on those channels. Often, we display a blank screen with a banner before and after a high–profile event to alert customers about the event.
  • Reset the receiver by turning off and unplugging the power cord for 15 seconds.
  • Run a signal meter test to check your signal strength (press "menu" and look under "setup" or "installation").

If your signal strength is below 70 (or below 60 on HD receivers) in clear weather on transponders 1 and 2, see our troubleshooting steps for "Searching for satellite signal. Please stand by." You may see zero strength on transponders 4, 12, 18, 20, 26 and 28. This is normal in many areas. Your system manual shows how to run cables and point your dish.

Oct 24, 2007 | Toshiba 30HF66 30" TV

1 Answer

I cant get a picture or sound on my tv but i can get the dish guide and can change channels


Hi Octavia, I would be happy to assist you with your issue. It sounds like you are experiencing what we call a black screen with Banner. Please reset the receiver by unplugging it from the power outlet for 10 seconds and then when you plug it back in, allow the receiver to reboot and then the picture should come back. If you are still having issues and need additional assistance, please feel free to PM DISH directly on facebook here: http://goo.gl/dgbNL Thank you!

Mary Catherine Brady
Team Lead- Social Media
DISH, L.L.C.
Sunday-Wednesday 2:45pm-11:15pm, Thursday 1:30pm-10:00pm (MST)

Mar 05, 2014 | Televison & Video

1 Answer

How do i fix a vizio 42" tv with a black screen, no sound


THE MAIN BOARD AV BOARD HAS WENT OUT JUT HAPPENED TO ME TODAY

Feb 28, 2013 | Vizio Razor M421nv 42" 1080p Hd Led Lcd...

1 Answer

Was watching recorded events, left the room and came back to a black screen, with no sound....tried unplugging dvr and back in with no luck...changed tvs still same result


christy39467,

When you had the black screen on your TV, did you have a banner on the top of the screen displaying the channel and information about the channel? If so, then unplugging the receiver from the electrical outlet for 10 seconds and plugging back in will resolve that issue.

If you had the black screen without the banner, it is a different issue. Please let me know if you had any other messages on your TV screen (No signal, weak signal, etc.).

Ray Calo
DISH Network

Nov 28, 2010 | DISH Network IR Remote Control

1 Answer

No sat-go reception


I believe there is a special package that you must have to use this item. Contact directv sales.

Sep 13, 2008 | Directv Sat-Go Portable Satellite TV...

1 Answer

Polaroid 3232


i have found others that they did this same symptom when the ir board went out its only 9.95 plus installation.

Dec 11, 2007 | Polaroid FLM-3232 Television

1 Answer

Directv Hr10-250 not starting up....


Once it goes to the black screen, try pushing the format button on the front of the unit until you get a picture.

Oct 26, 2007 | Directv HR10-250 DTV Receiver

1 Answer

How to read dvr messages


From the R10 user's manual:

From time to time DIRECTV may send you messages about updates to your service and other important notices. These messages are important, useful, and easy to find. When your DIRECTV® DVR receives a new message, a message icon ( ) appears on the channel banner and in DIRECTV Central.

To read a message:
1. From DIRECTV Central, select Messages & Setup.
2. Select Messages.
3. Select the message you want to read.

Use the CHAN DOWN button to see text that does not fit on the screen. When you are finished reading a message, select Done or Delete Message. Selecting the message icon in the channel banner will take you to your list of messages. The message list will display “No Messages” if there are no messages to read.

You can download the full user manual for your R10 here.

Oct 19, 2007 | Directv R10 TV Receivers and DVRs

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