Question about Panasonic BL-C30A Network Camera

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Cannot see cam on viewnetcam

I have installed the BL-C30 cam, and it works fine on the local network, but I get the "Internet Explorer cannot display the webpage" when I try to get to the viewnetcam webpage. I have tried all kinds of auto and manual configs on the camera's software, as well as my router. Can anyone help here please? Thanks Tyler

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Re: cannot see cam on viewnetcam

I had the same problem. Even tried turning DMZ on in my router, and specified the camera IP as one in the DMZ. What helped me was using a port scanner (do a google search). I then started trying different things until I saw the port was opened. Once the port was open, I was able to access the camera from the internet, even from within my internal network. It turned out my problem was I have Vonage VOIP phone service and the Vonage router was ahead of my network router. Apparently the Vonage router wasn't allowing internet traffic to the camera. I switched positions of the routers (my wireless router is now first, and my Vonage router is plugged into the wireless router) and everything works fine now.

Posted on May 13, 2008

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Re: cannot see cam on viewnetcam

I've had the BL-C131 for about 9 months and it's worked very well apart from when I replaced my modem/router and then I called Panasonic tech support. They are very good and if need be can remotely set up your camera. You obviously have to have 'remote management' enabled on your router for them to do that.Their number is 0870 9070357.

Posted on Jun 18, 2008

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Re: cannot see cam on viewnetcam

Ok everyone of you experts. Please help. I have had the BL-C30A for three years now only to get it back out and try to get it to work. So, today, I got it set up, ran the Ethernet cable in attic, dropped it down outside, hooked it up, installed software, etc. When I am on my main computer which my router is hooked too as well as where I installed the Cam software, I can see what I am supposed to see. Also, in my laptop that I use in my LR, I can see the same and all controls all work fine so just to make you aware. Now, my problem is, the wireless part of this nightmare. I read directions, nothing works. I also can not view my cam from away from home. Now, I know I tried to read some of your guys answers but I ain't this computer smart, so HELP! Can someone email me or write in here simple "DUMMY" directions with steps on how to solve both of these issues???

Posted on Jan 09, 2010

Re: cannot see cam on viewnetcam

Hi guys, don't forget to fill router default gateway option, if not is not possible that the camera access to the router

Posted on May 08, 2008

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Re: cannot see cam on viewnetcam

I've had a similar problem monitoring a second home about 1600 miles away. Fortunately, i was able to get a relative to unplug the camera power supply for a minute and the plug it back in. Problem was corrected. On my next trip back to Canada, I'll set up this camera power supply on an appliance type timer so it shuts off in the middle of the night and then turns back on about an hour later.


Posted on May 17, 2008

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Re: cannot see cam on viewnetcam

What ya may have to do is "allow" it to be "Seen" from the "Outside" to do this ya gonna have to open a "Port" through your firewall and router.. Have you done that? That is the only thing I can think of. Set up an IP address & port for the Cam, on the networked PC ya gonna use, open the corresponding Port in it's Firewall and the Router...remember ya cannot see it "Outside" from "Inside" your network only another person "Outside" would be able to see it..

Posted on Jul 30, 2007

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Thank you for contacting Panasonic. We apologize for the delay in our response.

The CD can obtained through our parts department at 1-800-332-5368 or through the link below:

It can also be downloaded at

The CD-ROM is not needed for setup. To setup the camera, type in the local IP address of the camera. If you do not know the IP address of the camera, press the reset button on the back of the camera to reset the IP address. This will default the IP address to http://192.168.XXX.253, with the XXX being replaced by the 3rd octet of your router IP address. For example, if your router IP address is, you will type into your internet browser and you will be able to configure the camera. Another example is if your router IP address is, you will type into your internet browser and you will be able to configure the camera.

To obtain additional assistance for your product, please contact our Panasonic Customer Call Center at 800-272-7033. The hours of operation are Mon. - Fri. 9A.M to 9PM and Sat. - Sun. 10A.M to 7PM Eastern Standard Time. A representative will be available to assist you. Please have your case number 26813996 available at the time of the call.

Thank You,
Panasonic Consumer Support

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