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Re: Multi Purpose Tray does not print or make copy
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
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When you order a print from the laptop, it gets the paper from the paper tray. When you copy, the paper has a slightly different path it follows to deliver your printed result. Try to put the document in the tray with the blank pages and see if it also jams! Let me know what you find out!!
The error means you have a paper jam or one of the sensors is incorrectly reading a paper jam. Unplug the unit and check all areas for a jam. Remove the back Jam Clear Cover and check inside there. Remove the Paper Tray and check that area and check if the PE actuator is in place behind the paper tray. Lift the scanner flatbed unit and check inside the print carriage area. Look for scraps of paper at the sides of the platen. These scraps that may be soaked with ink and difficult to see. You may need to move the print head to see both sides.
If the PE actuator is missing, contact Brother for a replacement. Put in the replacement if needed.
Close the scanner unit, replace the clear jam cover (put it on correctly) and replace the paper tray. Plug in and turn on the printer and see if the message clears. If it doesn't clear, access the Ink or Ink Management menu (either directly by a single key or through the menus). Do a test print for Print Quality (Color). If the quality is good, press 1, the up arrow or + key to select Yes. Then press the Stop/Exit button. If the print quality is poor, clean the print head.
If the jam message occurs again, check for more scraps of paper inside the unit as above. Make sure your paper meets the specifications for the printer and isn't getting excessively humid. (Paper will pick up moisture from the atmosphere so keep only the needed amount in open reams or the paper tray.) Fan the paper in the tray and then return it to the paper tray. Make sure the paper is flat in the tray and that the guides are just touching the edge of the paper.
If it still doesn't clear, the unit needs service.
Error 51 is a paper jam code. Remove the paper tray in the front and the jam clear cover in the back (the light gray plastic piece in the center of the rear of the printer) and pull out any paper you can see.
Once you've removed the paper, the jam code should clear on the display, but if it doesn't, try resetting the machine. If the jam code is still there, that means there is still paper somewhere inside the machine. Check again to make sure you didn't miss any, and also lift the scanner bed to see if you can see any paper under there. (To lift the scanner, lift up with the tabs on either side until the scanner locks into place.)
Brand New T652n lexmark printer get a paper jam every time! just opened and haven't been able to print one paper. Doesn't matter if you print from tray one or tray two. It gets stuck right after the rollers pick it up and try to send it to the toner. Any suggestions? I've tried to reseat the toner, plain paper, sized the paper correctly, I've tried just about everything I can think of! I can feed paper manually through the top tray, and it will print. But, just using the manual tray defeats the purpose of the other two trays. Anyone else having this issue?
There should be a way to unlock one of the sides. Try taking out the toner cartridge and going in that way. If you can see the paper, get a pair of needle nose pliers and SLOWLY see if you can pull the paper out.
For this and any other print jam problems try this;
Open the scan bed tray and push down the button at the front (scan bed tray open switch)
I found if your print jam occurs and you go through this procedure, the jam clears itself.
With the tray still up and switch held down, try and print something.
See how far the paper goes through the print cycle before jamming. If it jams when it reaches the print head...clean under the print head and try again.
I had the same problem and solved it. At my printer it was a problem of the MP-tray (multi purpose tray). There are two hinges which keep the open MP-tray in a horizontal position. One of this hinges was broken and I just received it. Just try it.