Question about Canon imageCLASS D860 All-In-One Laser Printer

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I have a canon imageClass D860 and does not want to print or make copy from the Multi purpose tray. It always says paper jam. When you check there is paper jam.

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Remove the multi purpose tray and put it back in place.

Check the traction rollers that pick up the paper from tray, see if you can access them and move them gently with a screwdriver or a tip, just in case they are stuck, if paper jams on one side only, it is one of the rollers.

Posted on Jan 12, 2009

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. There are rollers that cling on to the paper and move it through the machine. When the rollers are worn down they do not grip the paper. For a short fix you can get something rough like sandpaper, brillo pad, etc, and gently scratch the rollers to give them some traction. This will temporarily solve your problem until you can get the rollers replaced.

Posted on Jan 12, 2009

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1. First, clean your printer. Get some spray-n-wipe cleaner and a clean cloth and clean the entire inside of the printer. Also ensure your paper isn't dirty. Now print a test page. Does the symptom persist?
2. Remove all jammed paper. Check the paper tray first. Look closely at the paper rollers nearest where the paper exits the printer; this is a common source of jams. If you’re trying to print labels, they will often jam just before exiting the printer.
3. Try to print a test page. Does the printer still jam? If you can find no source of the jamming, check the printer's message display window and refer to your user’s manual to look up the printer error code.

Posted on Jan 12, 2009

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