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Schlage electronic lock, Camelot won't lock, code works to unlock, but knobs open regardless

Posted by Anonymous on

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5 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 8404 Answers

SOURCE: Single cylinder dead bolt only works with key

You are 180 degreees out of sync with the other side of the bolt. Take it apart and move your key 180 degrees and reassemble and try it. Im 51% sure this is your trouble

thanks for posting at FixYa.com

Please vote

thanks

a

Posted on Nov 15, 2009

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snowghost1
  • 784 Answers

SOURCE: Just installed a Schlage secureKey

the first thing to check is to take the hardware off the door and check the lock cylinder with the key and make sure the key works the cylinder,, lots of times the tail piece is in the wrong position and will not allow the lock to turn. also - sometimes the latch and the lock are not lined up and bind, preventing the cylinder from turning.
but maybe the cyclinder itself is keyed wrong and if you take it back to the store where you bought it you should be able to swap it out for one that works,, install that one and all should be good.

c...

Posted on Jan 19, 2011

  • 963 Answers

SOURCE: schlage camelot key pad does

Here is a link to the installation instructions:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.

Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Posted on May 06, 2011

  • 157 Answers

SOURCE: Driver Door won't unlock

Its probably froze if you live in a cold state. If that is the case you can get some lock de-icer and put that in where the key goes or if you have a remote start and the heat happens to be on then it might thaw it that way.

Posted on Jan 02, 2012

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1 Answer

Schlage keypad lock does not unlock due to broken spring


Schlage locks have a lifetime warranty against mechanical defects. You can contact them here:

Warranty & Technical Information: 1.888.805.9837

Mar 18, 2012 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

Schlage deadbolt


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

You also need to check the operation with the door open versus the door closed--to make sure that you haven't developed a mechanical bind between the door and doorjamb. If all else fails, the lock should be under warranty!

Good luck!

Jan 26, 2012 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

Lost paper work to change code


You'll find what you need here:

http://consumer.schlage.com/Products/Pages/ProductDetails.aspx?ModelNumber=FE365%20PLY%20619%20FLA

Good luck!

Jun 13, 2011 | Schlage FE365-CAM-ACC Lifetime Polished...

1 Answer

Schlage camelot key pad does not engage exterior locking knob when you press the schlage button. I have tried three different locks.


Here is a link to the installation instructions:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.

Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

May 02, 2011 | Schlage Camelot Deadbolt Keypad, Satin...

2 Answers

Door has worked fine for years with a Schalge camelot electronic lock. Tonight it stopped working and you could not open the door with the inside or the outside handle. Key would not open door either. I...


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Apr 16, 2011 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

It keeps flashing red when I enter the code. Won't unlock or even lock after opened with a key


First, change the battery. Complete installation instructions here:
http://consumer.schlage.com/Project%20Documents/P515-858.pdf

Jan 27, 2011 | Schlage BE365-CAM BE365CAM619 Satin...

1 Answer

Keypad indicates green but does not unlock door. Neither does the inside knob. Key opens door. New Battery.


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx



Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Jan 20, 2011 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

Hi, I have recently moved into a new home with the Schlage BE365VCAM619 Camelot Deadbolt Keypad, Satin Nickel installed in the front door. We weren't left with any manuals or anything and have no idea how...


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
There is a video on this page, showing how to change codes.

Good luck!

Jan 10, 2011 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

My Cobra MPC by schlage lock is locked. The wrong code was entered and now the led lights will not light up and the door will not unlock. How can i reset this?


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Dec 28, 2010 | Schlage Camelot Deadbolt Keypad, Satin...

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