Question about Sony Handycam DCR-TRV520 Digital Camcorder

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The cassette door is stuck between up and down, and I have a message that flashes C32:21. My tape is in the cassette door and it will not open Thank you, bob a lou

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Re: The cassette door is stuck between up and down, and I have a message that flashes C32:21. My tape is in the cassette...

Try unpugging it

Posted on Jan 24, 2008

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Re: The cassette door is stuck between up and down, and I...

I had a similar problem after a tape that I put in it broke while playing. With the cassette carriage in the up position (but not fully open), I did the following:

  1. Remove carriage door (two screws).
  2. Carefully pull lose (broken) tape out of the player mechanism.
  3. Remove power cord.
  4. Remove battery.
  5. Reconnect power. The cassette carriage then lowered back into the unit.
  6. Press the eject button. The cassette then rose and fully ejected.

Posted on May 10, 2010

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Canon ZR500 won't close cassette bay

If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to

Aug 27, 2007 | Canon ZR500 Mini DV Digital Camcorder

2 Answers

Cassette does not eject

Either the tape is jamed round sound head, or the door is stuck with somthing like a handle of the case on side of camera, but sounds like tape stuck, run film backward a little (not forward) as more tape will get stuck in forward motion.

May 24, 2010 | Sony Handycam DCR-TRV280 Digital Camcorder

3 Answers

Loading a cassette

having the same problem...when I put a new tape in it just ejects it right away!

Apr 17, 2008 | Canon ZR200 Mini DV Digital Camcorder

7 Answers

Reinsert cassette

Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.

Feb 13, 2008 | Sony Handycam DCR-TRV280 Digital Camcorder

3 Answers

C:32:11 message flashes, cassette eject won't work, camera doesn't work

Just had this problem myself... called Sony. Here is what I did to fix this:

1. Turn off power
2. Open the LCD Display
3. Press "Reset" with paperclip/pen
4. Unplug ANY wires connected to the camcorder
5. Eject battery
6. Plug in DC charger
7. Power on
8. Attempt to eject tape
9. At this point, the metal tape holder comes out but refuses to open... slightly "close" the portion of the camcorder that has the button to eject the tape, and then open it fully again (you'll hear a click, this signals the device that the 'hatch' is open and to eject).
10. The metal door *should* pop out and allow you to withdraw the tape.

I've tried 4 different cassettes and about 2 seconds after hitting play, I get the error every time... my solution: Not going to try to play my tapes on the camcorder anymore... will find another player to play Hi8 MP cassettes. Unknown if able to record to tape as of yet.

Nov 24, 2007 | Sony Handycam DCR-TRV240 Digital Camcorder

1 Answer

Cassette area

Defective mechanism, a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it. Check your tapes carefully, most cause of this trouble are due to defective tapes, especially sony brand, I recommend you use TDK tapes.
never force open any unit, it will only make things worst!!! [;0)

Oct 02, 2007 | Sony Handycam DCR-VX2100 Mini DV Digital...

1 Answer

Cassette warning

The switch is board monted and is actuated by the loading compartment when it is closed near the rear of the cabinet. It requires an extensive tear down to remove the board before the switch can be replaced. There are other problems that occur also. Does the drum spin up? If so, then the tape is rcognized but its another problem. Good luck, magic seadog

Aug 12, 2007 | JVC (GRAXM18US) Camcorder

4 Answers

Unit in safeguard mode

You mix te info with Write protected tapes.
Safe guard mode is caused by the motor that takes the tape out of it's case, through the mechanics and past the video head.
If for some reason the electronics detect that it's been done by too much force, the safe guard issue promts.

Mar 29, 2007 | JVC GR-D290 Mini DV Digital Camcorder

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