Lexmark x6690 4 in 1 set-up software jammed XP

I have the same printer and exactly the same problem, with my laptop taking over 17 minutes to boot up to an operating state. I tried to go back to PC World with the printer, but as it works, they say they will not take it back and suggest a configuration problem. I have uninstalled, re-installed and eventually carried out a systematic check using msconfig. I found under the 'services' tab, that if I prevented a file called 'LexBce Server' from running, my laptop (HP Pavilion DV1355 on XP with SP3) boots up as usual. Unfortunately the printer will not communicate as this file works the print server. I have sent an email to Lexmark, but as yet they have not responded. What type of PC do you have, just curiosity in case it is an HP / Lexmark compatibility problem ? I have the same printer and exactly the same problem, with my laptop taking over 17 minutes to boot up to an operating state. I tried to go back to PC World with the printer, but as it works, they say they will not take it back and suggest a configuration problem. I have uninstalled, re-installed and eventually carried out a systematic check using msconfig. I found under the 'services' tab, that if I prevented a file called 'LexBce Server' from running, my laptop (HP Pavilion DV1355 on XP with SP3) boots up as usual. Unfortunately the printer will not communicate as this file works the print server. I have sent an email to Lexmark, but as yet they have not responded. What type of PC do you have, just curiosity in case it is an HP / Lexmark compatibility problem ?

Many thanks for these suggestions.



Carranzaeb62 - I have uninstalled the Lexmark software and that gets rid of the problem, but of course i cannot communicate with the printer. I have re-run set up several times but each time the problem re-appears



Teis - I have Norton on my system, but that's the only antivirus software I'm using.

I deleted the printer in the control panel and rebooted but the probl;em was still there - again it only resolved when I did a complete uninstall.

According to the lexmark website I am using the most up to date version of the printer driver



Youngtommo - really interested to hear you had the same problem. I bought from PC World too and if I cannot get this fixed I will have to try to get a refund. My PCs are not HP, so I do not think there is a connection there. I have emailed Lexmark support but they have not answered. Maybe it is connected with antivirus software as Teis suggests - do you have Norton? Certainly something which is being loaded during setup is causing system instability.



Any more suggestions would be most welcome



Regards to all - Simon Many thanks for these suggestions.

Carranzaeb62 - I have uninstalled the Lexmark software and that gets rid of the problem, but of course i cannot communicate with the printer. I have re-run set up several times but each time the problem re-appears

Teis - I have Norton on my system, but that's the only antivirus software I'm using.
I deleted the printer in the control panel and rebooted but the probl;em was still there - again it only resolved when I did a complete uninstall.
According to the lexmark website I am using the most up to date version of the printer driver

Youngtommo - really interested to hear you had the same problem. I bought from PC World too and if I cannot get this fixed I will have to try to get a refund. My PCs are not HP, so I do not think there is a connection there. I have emailed Lexmark support but they have not answered. Maybe it is connected with antivirus software as Teis suggests - do you have Norton? Certainly something which is being loaded during setup is causing system instability.

Any more suggestions would be most welcome

Regards to all - Simon

Simon,



Yes, I have Norton Protection Centre loaded. I have never had an issued before, but have never had a wireless printer. I will do some checks with msconfig and see if I can get the printer without the Norton to load up and see if it makes any difference.

Simon,

Yes, I have Norton Protection Centre loaded. I have never had an issued before, but have never had a wireless printer. I will do some checks with msconfig and see if I can get the printer without the Norton to load up and see if it makes any difference.

Simon,



I took off all reference to Norton from the msconfig startup and system menus and at first I thought I had cracked it as the PC started up quickly. I then put one file back to how it was and it all went pear shaped again. So I took that file back off and unfortunately it remained pear shaped !! Back to the drawing board. I do think there might be a conflict between the Norton Anti-Virus/Firewall and the Lexmark print server, so my next plan is to removed the Norton software completely, see if the PC will start normally without it (but including the Lexmark files) then if that works, re-install the Norton afterwards. The Norton might then allow everything which was working to still work. Perhaps pie in the sky thinking, but as nobody can come up with another option that works, it will be up to you and I Simon to work it out for ourselves !! Simon,

I took off all reference to Norton from the msconfig startup and system menus and at first I thought I had cracked it as the PC started up quickly. I then put one file back to how it was and it all went pear shaped again. So I took that file back off and unfortunately it remained pear shaped !! Back to the drawing board. I do think there might be a conflict between the Norton Anti-Virus/Firewall and the Lexmark print server, so my next plan is to removed the Norton software completely, see if the PC will start normally without it (but including the Lexmark files) then if that works, re-install the Norton afterwards. The Norton might then allow everything which was working to still work. Perhaps pie in the sky thinking, but as nobody can come up with another option that works, it will be up to you and I Simon to work it out for ourselves !!

Hi Youngtommo



I wonder if you have Quickbooks on your m/c? I have QB on both the PCs I am experiencing trouble with, but not my laptop which (touch wood) gets on fine with the lexmark. It just occurred to me that there might be a connection.



It certainly looks as if there is a software conflict going on so it might be worth comparing what applications we are each running.



Keep in touch = please!!



Simon Hi Youngtommo

I wonder if you have Quickbooks on your m/c? I have QB on both the PCs I am experiencing trouble with, but not my laptop which (touch wood) gets on fine with the lexmark. It just occurred to me that there might be a connection.

It certainly looks as if there is a software conflict going on so it might be worth comparing what applications we are each running.

Keep in touch = please!!

Simon

No Quickbooks Simon. Sorry. Haven't got round to taking off the Norton yet. Don't have it on disc as I downloaded it and don't want to pay again. No Quickbooks Simon. Sorry. Haven't got round to taking off the Norton yet. Don't have it on disc as I downloaded it and don't want to pay again.

Simon,



Just a quick update. I contacted Norton support last night and spent over two hours with the chat help, speaking with five different engineers. Each time they suggested there could be a conflict, but when they took over my laptop via their remote assistance software and made alterations to the setup, including completely preventing Norton from working, they re-booted, which took my now 'normal' 17 minutes. So in short I have got nowhere with them. I have posted requests for help on three different help forums, contacted HP and contacted Lexmark, but to date it appears you and I are the sole sufferers.



I now have the Lexmark software installed but uncheck a box in msconfig to prevent part of it starting in boot-up. I am fortunate that I don't print/scan much and have never needed to send a fax, but at the moment have resigned myself to a long boot-up whenever I want to print something.



If you still have the Lexmark software installed, perhaps you can try what I have and see if this allows a normal boot-up time. You may be familiar with msconfig, but in case you are not, follow the instructions below.



After installing the software....go to 'START', then 'Run...' and type msconfig in the box that appears and transmit. Under the 'Services' tab, scroll down until you see a file named 'LexBce Server' and uncheck the box next to it. Click 'Apply' then exit the msconfig program and it will suggest re-starting. Let it re-start and see how long it takes to boot-up. Doing this will not alter anything on your PC and will not prevent you going back and re-checking the box.



Once the PC boots up again, the system configuration tool will start automatically. Just check the box on the bottom left saying not to do this every time and your PC should now boot quick every time. If you need to print something, go back in to msconfig as before and re-check the box next to LexBce Server and re-boot. Go make a cup of tea and a slice of toast, then once re-booted, print as normal. Remembering to uncheck the box again before you turn off, to prevent the long boot next time.



If you print alot, ignore the above !! Best of luck....



I should say that PC World offered to take in my laptop and see if they could identify the problem. If it was linked to the Lexmak software, they said they would hopefully fix it (free of charge). If they found another coflict, they would bill me. Haven't decided whether I want to take the plunge or not.



Ian Simon,

Just a quick update. I contacted Norton support last night and spent over two hours with the chat help, speaking with five different engineers. Each time they suggested there could be a conflict, but when they took over my laptop via their remote assistance software and made alterations to the setup, including completely preventing Norton from working, they re-booted, which took my now 'normal' 17 minutes. So in short I have got nowhere with them. I have posted requests for help on three different help forums, contacted HP and contacted Lexmark, but to date it appears you and I are the sole sufferers.

I now have the Lexmark software installed but uncheck a box in msconfig to prevent part of it starting in boot-up. I am fortunate that I don't print/scan much and have never needed to send a fax, but at the moment have resigned myself to a long boot-up whenever I want to print something.

If you still have the Lexmark software installed, perhaps you can try what I have and see if this allows a normal boot-up time. You may be familiar with msconfig, but in case you are not, follow the instructions below.

After installing the software....go to 'START', then 'Run...' and type msconfig in the box that appears and transmit. Under the 'Services' tab, scroll down until you see a file named 'LexBce Server' and uncheck the box next to it. Click 'Apply' then exit the msconfig program and it will suggest re-starting. Let it re-start and see how long it takes to boot-up. Doing this will not alter anything on your PC and will not prevent you going back and re-checking the box.

Once the PC boots up again, the system configuration tool will start automatically. Just check the box on the bottom left saying not to do this every time and your PC should now boot quick every time. If you need to print something, go back in to msconfig as before and re-check the box next to LexBce Server and re-boot. Go make a cup of tea and a slice of toast, then once re-booted, print as normal. Remembering to uncheck the box again before you turn off, to prevent the long boot next time.

If you print alot, ignore the above !! Best of luck....

I should say that PC World offered to take in my laptop and see if they could identify the problem. If it was linked to the Lexmak software, they said they would hopefully fix it (free of charge). If they found another coflict, they would bill me. Haven't decided whether I want to take the plunge or not.

Ian