Question about Singer Quantum XL-5000 Computerized Sewing Machine

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I am trying to install Singer PSW Options on a new computer and I can't access the website for the "installation code". How do get one?

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  • Singer Master
  • 7,365 Answers

Try this link for help

http://psw-support.com/

Posted on Dec 07, 2012

  • Dee Carey Dec 07, 2012

    Yes, that's the probem. From that website, when you click on the "get installation code" it makes you wait for at least a minute then the page pops up and says "there's an error with the website, they are working furiously to get it back up." I need this code asap, as I'm on a tim

  • terrieD Jan 12, 2014

    Did you ever find the code?

×

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Posted on Jan 02, 2017

  • 233 Answers

SOURCE: My problem is I asked how to load my Singer psw

YOUR PC RUNS WINDOWS 7 PRO OR ABOVE If you have Windows 7 Professional or Above, the solution torunning any XP software is fairly easy. Go to http://www.microsoft.com/windows/virtual-pc/download.aspx.Select your Windows 7 system and language, follow ALL the instructions, andMicrosoft will take you through to running XP mode on your Windows 7 system!Hurray! If you still have a problem with the USB cable being recognized, besure you're plugging it into the BACK of your machine, not through a hub or inone of the front ports. The program for the embroidery machine and the USBcable require more power than either of these allow, a technical point Singerdoesn't seem to be aware of. You should be fine to install the machine'ssoftware and run it from within the XP mode now. YOUR PC RUNS WINDOWS 7 HOME, STARTER OR VISTA Unfortunately, you'll need to have an original of Windows XPfor this, no way getting around it. Hopefully, you still have a copy of itlying around, or have a family member, neighbor or friend who does. Maybe acheap eBay buy? Doesn't matter if it's XP Pro or Home. This solution is quite abit more complicated, but you can get there. I run Windows 7 Home and I usethis solution to successfully run the embroidery software on my Singer FuturaCE-100; the application should be no different for any other machine requiringXP software and unable to run in either Vista or Windows 7, so take courage andcharge forward! You're going to want to download a free and SAFE softwarecalled VmWare Player. The download requires you to register, but there's nocost, it's updated regularly to keep it safe and has been thoroughly checkedout by a lot of geek experts out there. It's available at http://downloads.vmware.com/d/info/desktop_downloads/vmware_player/3_0.Fill in the required information, follow the instructions from the email you'resent, and download the software. Normally, the software will be downloaded tothe "Downloads" folder, unless you tell it to download elsewhere. Before you do anything else, place the Windows XP CD in yourCD drive. Make sure you have the registration number ready. Now go to the"Downloads" folder, double click on the VmWare installation file(Vmware-player-etc, etc) and follow the instructions to install. Once that isinstalled and you've rebooted your PC, double-click the icon on your desktopfor the VmWare Player. It will automatically open up with a Welcome screen.Click on "Create a New Virtual Machine." The next window will automaticallyshow under installer disc "Windows XP (Pro or Home" detected." Just click next.Enter the XP product key and keep entering any required information in theBLANK spots in the following screens. ANY spot filled in LEAVE ALONE. Now leave the PC alone-the process will take about 20minutes. Once it is done, VmWare Playerwill automatically launch the Tools Installer to integrate the virtual XP withyour computer. It may have to download or update the tools, so if you see ayellow banner at the bottom of your window, simply click Update Tools orInstall Tools depending on your situation. The tools will automaticallydownload and install, though you may have to approve a prompt or two. You will be able to click between folders on your Windows7/Vista system and the XP Virtual Machine to copy and paste your designs backand forth. I strongly suggest that whatever AntiVirus software you use on yourWindows 7/Vista you also install on the XP, as it will look for updates on theinternet and will thus be subject to any viruses out there. Make sure you useany firewall, as well, if you use something other than the XP default (you'llknow if you do). Now-close the VmPlayer completely. Don't restart it, closeit. Then reopen it. Do you get a message at the bottom telling you that the USBdevice connections are disabled? We have one more step, then, before installingthe embroidery machine's software. USB DEVICE CONNECTIONS DISABLED OR USB ARBITATION SERVICEFAILS/TERMINATED OR DEVICE ATTACHED TO THE SYSTEM IS NOT FUNCTIONING. Arggggh! One more thing? Okay, this is the really technicalpart. The problem is you have an AMD processor, not an Intel, in your machine.Congratulations on a smart purchase. VmPlayer has a little conflict with it.What I'm going to have you do may seem a little scary, but it is simple todo-and there is a backup so that if anything goes wrong we can fix it. JUSTDOUBLE CHECK EVERYTHING YOU DO BEFORE YOU DO IT. Okay. Your going to go into an area that's supposedly forbidden inyour computer-nonsense. Make a backup, be careful, and understand that otherswho know what they're doing have written, gone over, and done theseinstructions before you. And my PC works just fine WEEKS after I've done this! First, let's make a back up. Click onto the Start icon in thelower left hand side. See that blank line on the bottom just begging for somethingto be typed into it? Type "regedit" and hit ENTER. Click on FILE, EXPORT.Select DESKTOP on the right, name the file REG BACKUP and click SAVE. Now youhave made a full backup of your registry so if anything goes wrong you can goright back into "regedit" and go to FILE, IMPORT and select the file. See?Easy. Now. In the Registry Editor screen that you've opened, 1. ClickHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\(36FC9E60-C465-11CF-8065-444553540000). 2. In the right hand panel, if UpperFilters exists, delete it. YES, delete it. 3. Go toHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\. 4. Delete the usbfilter string. 5. Close the registry 6. You will want to go into Start, then Computer.Double Click on C, then Windows\System 32/Drivers. Scroll down to the fileusbfilter.sys and delete it. Now reboot your computer. FINALLY-REINSTALL YOUR EMBROIDERY SOFTWARE ACCORDING TO THEORIGINAL INSTRUCTIONS FROM YOUR MANUFACTURER. And yell at them for not paying for the original programmerof the software to update the software properly to operate on Vista and Windows7! I hope this helps everyone! It took a bit of research, butit's been well worth it. Happy embroidery!

Posted on Apr 20, 2011

dupina
  • 110 Answers

SOURCE: Wishing to purchase a copy of 'PSW Options'

Hi, I am a SINGER dealer in South Africa, and we have still have 3 copy's of PSW options available.

The cost is app. $700.00 US Dollars, depending on the exchange rate. If you are interested to buy one from me, please contact me by e mail: dupina@mweb.co.za .

Regards

Posted on Jan 12, 2009

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1 Answer

I need my xl-5000 to work with windows 8


I gather than your new laptop doesn't have a CD drive. See if you can borrow a desktop with a CD drive, and copy the files to at least an 8 G thumb drive; from there, you can plug in the thumb drive into your new laptop and install the PSW software from there.. You can also use a smart card with a smart card converter box that plugs into your USB drive (I got mine from eBay for about $7.00), copy the files to the smart card, and then plug in the smart card into your machine, OR you can buy a USB to serial cable, Belkin FSU 409--and a null modem cable.to communicate directly with your machine. There are a number of serial to USB cables available, but it MUST have that specific chip to work with your XL-5000. You will also have to install the driver for that cable, and the install CD will come along with your cable. The easiest place to purchase them is probably eBay.

Dec 25, 2013 | Singer Quantum XL-5000 Computerized Sewing...

1 Answer

Do you know about singer sewing machines?


First of all, thank you very much for choosing FIXYA today for your online technical support needs.


Here is a direct link to the SINGER Support website where you can probably download the ONLINE USER'S MANUAL for your model of Singer sewing machine:


http://www.singerco.com/accessories/instruction-manuals

To view the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and blue highlighted text just above.


This will open a new web browser page automatically for you and allow you to search the SINGER website for the Owner's Manual for your particular machine. Just type the MODEL NUMBER of your sewing machine into the SEARCH BOX that appears and then click on SEARCH.


If there is a free manual available for your machine then just click on the button titled FREE DOWNLOAD on the right hand side of the page, then select OPEN FILE when prompted. The contents of that manual should then pop up on the screen.

You may need ADOBE READER installed on your computer to read PDF documents, although many computers already have this type of utility pre-installed.


You can download this free at WWW.ADOBE.COM if necessary. Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.


I truly hope that was helpful to you.


Good luck and take care.


Joe.

Dec 03, 2011 | Sewing Machines

1 Answer

I was given the singer simple sewing machine, but without the manual. I am trying to find it online. Can you tell me where to look for one?


Here is a direct link to the ONLINE USER'S MANUAL for that model of Singer sewing machine:


http://www.singerco.com/uploads/download/438_3116.pdf


To view the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

You may need ADOBE READER installed on your computer to read PDF documents.
You can download this free at WWW.ADOBE.COM if necessary.
Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.

Please comment back here to this page if you have any details to add, have any questions, have difficulty accessing the links, or just require further general assistance and I will respond as soon as I see it.

I hope that was helpful to you, good luck and take care.

Joe.

Sep 23, 2011 | Singer 3116 Simple

2 Answers

Wishing to purchase a copy of 'PSW Options'


Hi, I am a SINGER dealer in South Africa, and we have still have 3 copy's of PSW options available.

The cost is app. $700.00 US Dollars, depending on the exchange rate. If you are interested to buy one from me, please contact me by e mail: dupina@mweb.co.za .

Regards

Jan 11, 2009 | Singer Quantum XL-6000 Computerized Sewing...

1 Answer

I am trying to hook up my singer embroidery machine converter box to my laptop. I think I have to have a specific type of driver on my computer for this, can you help?


Dear Dawn528,

The driver is included with your PSW software and will load automatically when you install the software.

You will need a serial/usb adapter to connect from the machine serial port to your laptop usb port. This will come with a seperate driver that you nee to install.

Good luck

Dec 21, 2008 | Singer Quantum XL-6000 Computerized Sewing...

2 Answers

Singer Quantum xl-5000


Sew-ware does not come with the sewing machine. You just have the conversion tool. Professional Sew-ware 2.00 converter box is sold optional. Do a google search and you will see what I am talking about. Your sewing machine reads from a smart card that comes with the PSW 2.00 converter box. There is a cable that can connect your machine directly to your computer...Terrie

Dec 15, 2008 | Singer Quantum XL-5000 Computerized Sewing...

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