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You probably have a solenoid valve which has failed and will not open. This will require replacement of the valve. For temporary use you can mix a soap solution and put it in the rinse tank. The correct mix is 5 ounces of Hoover shampoo to a gallon of hot water.
You didn't give a model number so I'll tell you both methods. The F5xxx and F6xxx models have a cap at the top of the clean water tank that doubles as a measuring cup. The cap is about 3 inches in diameter. Fill the cap to the fill line with shampoo and dump it in the tank. Then fill the tank with hot (Not Boiling) water.
The F7xxx series has a 2 section tank. The large section is for hot (Not Boiling) water. The smaller section is for shampoo. Fill the smaller section with shampoo and the Steam Vac will mix the water and shampoo for you in the proper proportion.
I did have a solution in just a few minutes. Someone responded with a solution that gave me the website where I could go and print the manual in pdf, so did that, and checking instructions I was able to clean my carpets and get the shampooer back to my sister later the same day. I really appreciated your site and help I got for my problem. I found it on google. Thanks again!
http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=761645 Generic problem for all Vacuums We purchased a Hoover Steam/Vac Posted by hjopmi on Jul 09, 2008 We purchased a Hoover Steam/Vac (F5915-900) cleaner. We assumed it be a combination STEAM and Vacuum machine. Where is the Steam? I will await your reply. Thank You. Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. I have a similar Hoover “SteamVac” and the vacuum does not create steam as you stated, but you do have to use the hottest water with cleaning solution and the Hoover will clean your carpet by spraying down the solution, the scrubbing brushes will loosen the dirt and the vacuum will pickup the excess water until the holding tank is full and then you have to empty it, and then start again. The word “Steam Vac” is something that the Hoover factory labeled but so far I have not seen anything that actual produces “Steam” while cleaning. Feel free to contact the Hoover factory with your complaint @ the information listed below. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.hoover.com Telephone Contact our Customer Service Department at 1.330.499.9499 Monday through Friday 8 a.m. - 7 p.m. EST Thanks, Don the Vac Man Go Ahead. Use Us.
The soap dispenser is supposed to be attched to the water tank. That grey piece, if it is round with 2 small ears on it is the metering plate, it controls the flow of water. It sits on the table that the tank sits on, insert it into the hole and turn to lock it in place.