Question about AT&T Blackberry Curve 8300 Smartphone
The speaker and ring tones are not working - The phone doesn't ring at all no matter what profile I choose and the speaker also won't work, but if it plays the music I have in my music folder without a problem. Anybody has any solutions?
I have the same problem. All of the sudden my RIM Blackberry Curve 8300 (silver) stopped ringing. Music does not play. The speakerphone function does not work. The headset jack also does not play any noise through my headphones. It still vibrates just fine though.
The battery pull was my first attempt to resolve this, but it did not fix this problem.
Resetting the device operating system was my second attempt to resolve this. I downloaded the latest Blackberry Desktop Manager software, version 4.7, from the Research In Motion website, and the latest Blackberry Device OS (BlackBerry Handheld Software v126.96.36.199) from the AT&T section of their website. This is an unlocked AT&T branded blackberry curve 8300. Note that unlocking your blackberry ends your warranty, and that if you buy a device from a service provider like AT&T, they become the warranty provider, not RIM. (I found this out after I phoned RIM to inquire as to whether they could repair my device = minimum cost $190, unlocked, no contract, brand new ones are cheaper than that.)
As part of the update, the software did a complete wipe of all of the operating system and all data files. Then it automatically restored the data.
My third attempt will be to wipe the blackberry completely and restore just the operating system (no data). I have not yet attempted this.
These steps presume that the problem is not broken hardware or a loose connection. I do plan to dismantle the phone once I've truly given up on all of these software based efforts, and peek around for a loose connection or something. If I can find something, like an unplugged wire, it might be very easy to just fix it and put it back together.
In any case, I am disappointed with RIM's repair policy, but they clearly have no interest in helping the end-users of their devices. If it costs just as much to fix a device as to buy a new one, folks will just buy a new one, and RIM gets to sell more devices. Kind of crappy if you ask me.
Try CPR in New York City. They are faster than the
manufacturer, and cheaper! They
have a usual turnaround of 1-2 business days. And if you become a fan on their
facebook page, mention it and you will get a 10% discount.
Here is the link to their facebook page, it has all the info you need.
Hope it helps!
Posted on Apr 13, 2010
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Posted on Jan 02, 2017
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