Perhaps this will help as well, when you first send the design to the machine and it will say something about optimizing the design, say no to this.
Are you using a goos quality thread as the old added saying goes You get what you pay for.
Check a few things and report back if this doesn't solve the problem.
Needle: Use a new needle appropriate for the weight of the fabric, most likely a size 11.
Stabilizer: do you have support under the fabric such as Pellon or Stitch and Tear? If the fabric is looped or piled, a thin layer of plastic such as a dry cleaning bag on top might help.
Thread: Depending on your machine (check with the manufacturer) a stitch lubricant might help. Is the thread flowing freely from the spool? does it "catch" as it switches directions while unwinding from the spool? If you are using a decorative thread such as sulky, you might want to reduce the thread tension.
Machine: If you've had a needle hit there may be a burr on the machine, or the machine might be due for timing.
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1. The needle is not inserted correctly
Remove needle & reinsert needle( flat side towards the back of machine)
2. The needle is damaged
replace with new needle
3. The wrong size needle is being used
Choose a needle to suit the thread & fabric
4. The foot not attached correctly
Check & attach correctly
1.the needle is not inserted correctly
2.the needle is damaged
3.the wrong size needle is being used
4.the foot is not attached correctly if these suggestions don't help the the machine could be out of time & the machine would need to be taken to a sewing machine shop to be checked
(A)Put in a new needle and rethread from the beginning. Make sure the take-up hook is threaded. Also, (B) clean lint out - sewing machines have very small margin for error when lint pushes everything out of alignment. Mostly, it sounds like your thread is stuck somewhere, which can even be at the spool, so (A).
If your machine is hard to turn you need to look for threads which are bunched up around moving parts or it needs oil badly. This, combined with skipping stitches, indicates a need for a technician to adjust the timing and generally service the machine. sewman7