Question about Denon AVR-2312CI

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I tried to update firmware on Denon 2312. The result was a system crash and I cannot get the anything to work. Did a reset, and cannot get back to setup wizard or anything actually.

After following the system reset instructions on page 114, I still get just the receiver selections, no Setup Wizard, no speakers, no video ...

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  • Larry Hicks Dec 08, 2012

    Follow up ... after the firmware failed, I did a system reset as noted in the manual. My receiver is now reset to where nothing is configured. To configure the unit requires the Setup Wizard, which is access via the remote using the amp functions. While the remote appears to be functional on controls such as volume, mute, unit preselects, it will not activate the Amp functions when pressed, I reset the remote, as was suggested below, but that does not fix the problem. Could it be that I need firmware, not just an update but the basics to get there (i.e. download via computer to thumb drive)? If so, how would I do this? Is there a way to access the Amp controls, in particular Setup Wizard without a remote? Thanks!

  • Larry Hicks Dec 08, 2012

    When I say nothing is configured, that means all inputted components and the monitor out to the TV. Prior to the firmware attempt and the reset, all of this works, so it is not a component issue. Thanks!

  • Larry Hicks Dec 08, 2012

    This is my problem ... when following these instructions, I still do not get the Amp menu. All other functions seem to work. Front Panel Menu on '12 models Published 03/03/2011 03:11 PM   |    Updated 10/27/2011 03:46 PM How can I access the Menu from the front panel on my '12 model receiver? Being that the '12 models don't include a "Menu" button on the front panel of the receiver, you must access the OSD or GUI via the receiver's remote control by selecting "AMP" and then "MENU." This pertains to models: AVR-1312, AVR-1612, AVR-1712, AVR-1912, AVR-2112CI, AVR-2312CI, and AVR-3312CI.

  • Larry Hicks Dec 08, 2012

    Could this be a sign that, when the firmware update crashed, it corrupted the Menu controls and Setup?

  • Tony Jondo Feb 27, 2013

    Did you ever find a solution? I am having a similar problem.

  • Larry Hicks Feb 27, 2013

    Hey Tony, I ended up shipping it off to be repaired (still under warrantee). They replaced the board in it and updated it all. Works fine now. Not sure if they were able to determine the exact cause. These days the solution is usually board swaping to see if that fixes the problem.



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SOURCE: Unable to view setup menu on TV screen

I had this same experience and after hours of attepts to fix it (including the suggestions on this site) I found that the company that installed and set up my system literally disabled the "set up" on the remote so that it could not be changed. To fix this (and/or confirm that this may be your problem) reference page 39, "all reset functions" to reset your remote back to factory settings. As soon as I did this and hit "set-up" -- the set up menu popped up and worked appropriately. Hope this works for you!

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SOURCE: Cant Access System Setup on Denon AVR-588

Are you connected with video cables to a tv or "monitor" this is more than likely were the setup is visible for speaker configuration, input assignment etc, most denon receivers work this way so I would suspect you need to re-check the video connection until a set-up picture appears.

Posted on Feb 07, 2009

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SOURCE: no dish network sound through denon 1609 receiver

check the setting for the HDMI connection at the Denon you may have to assign the HDMI audio setting also on the front of the Denon while in the DVR mode press the input mode button on the front of the Denon to select auto and if that doesn;t give you sound you will have to connect a cable from the DVR optical.coaxial or analog audio output to the Denon and setup for that type of audio connection

Posted on Feb 25, 2009

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