Question about Plantronics CS55/HL10 Wireless Office Headset System with Lifter 69702-01 Headset

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Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset

The headset is charged up but when i press the button to lift the handset it doesn't do anything. I hear the beep in my ear from pressing the button but that's it... any ideas?

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  • Nando Man Feb 10, 2009

    We have a Plantronics CS55/HL10 Wireless Office Headset. But when she gets call, people at the other end hear an echo when she talks. How do we adjust it.

  • Wajid M
    Wajid M May 11, 2010

    Please post a new question: We have a Plantronics CS55/HL10 Wireless Office Headset. But when
    she gets call, people at the other end hear an echo when she talks. How
    do we adjust it. - Nando Man

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  • 83 Answers

You may need to re-subscribe the headset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Subscribe:


The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

Posted on Jul 20, 2009

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1 Answer

Plantronics CS55 Headset


Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

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I cannot here the phone ringing from my CS55 headset or another call coming in.


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

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May 17, 2011 | Plantronics PL-CS55 Wireless Headset

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Incoming call alert


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

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Good Luck from Headsets Direct!

May 17, 2011 | Plantronics CS55 Wireless Headset

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Plantronics CS55. When using the wireless headset


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jul 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

I am getting feedback and an echo in my Plantronic CS55 wireless


Had similar issue.

This how I fixed it
1) set bottom mic to A
2) set dial on the side of CS55 to "Setting 1" most typical
3) set sound lever on the back to "1"
4) played with mic control on the back until quality became sufficient

Jun 26, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

Plantronics CS55 requires lifting handset on phone


Please note that your hand receiver has to be off the hook when using the headset.

This is correct, additionally you can use a handset lifter accessory, such as the HL1 or HL10.

Subscribing Headset to Base:

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

May 28, 2009 | Plantronics CS55 Wireless Headset

2 Answers

All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?


If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
c. the telephone headset is lifted from the cradle.
d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly.
e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.

Alternately you can try resetting the Plantronics CS55 wireless headset.

Reset Plantronics CS50, CS60 or CS55 Wireless Headset

If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

Jan 10, 2009 | Plantronics CS55/HL10 Wireless Office...

2 Answers

Person on the other end receives a bad feed back when I am talki


This may be caused by a few things.

1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too high. First, try lowering the volume on the telephone. If you still hear distortion, adjust the volume of the headset. The master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

4. Make sure the headset has been paired to the base.

Nov 28, 2008 | Plantronics PL-CS55 Wireless Headset

1 Answer

Plantronics cs55 problem


Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

1 Answer

Phone doesn't ring in earpiece


Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Jul 31, 2008 | Plantronics CS55 Wireless Headset

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