Question about HP OfficeJet 7410 All-In-One InkJet Printer

9 Answers

Cannot power up

I turned off the machine to move it in the office. Now it will not turn on. The AC adaptor is puttimg out the required 30 volts and the screen on the front lights with the HP logo, however, it will not power up. I have unplugged it (all night) and that does not work

Is there some sort of reset with this machine?
Thanks
Ken Eigsti

Posted by on

  • 3 more comments 
  • diverken Jan 12, 2009

    RE: No power up



    Ther power cord is not the solution.



    I had another adaptor and tried that and it still does not work. There is electricity getting to the machine as the front panel window is lit when I attach the cord.

    Thanks

    Ken

  • diverken Jan 19, 2009

    The solution posted did not fix the problem. I know there is power getting to the machine as the front window lights when power is applied. (How can this be the power cable?) However, the machine does not go any further in powering up. The green "ON" light does not light. Only indication of power is the window.

  • diverken Jan 19, 2009

    The reset solution, wiggle power connector, hold # 6, does not solve the problem.

  • diverken Jan 19, 2009

    None of the resets will work. The ON light will not come on, the only indication that power is getting to the machine is the little window lights with the HP logo. It is like there is a fuse or breaker that will not allow the machine to power up.

  • diverken Jan 19, 2009

    I have tried different outlets etc. Remember, the window powers up.. so doesn't that mean that power is getting to the unit? Is there a chip or something that could have failed that is not going further with the power up? I think we can assume power is "getting" to the unit cause the window lights up? I am beginning to think it is a power supply problem within the unit. I have another identical ac/dc adaptor and have tried that with no success. The old adaptor is putting out the correct voltage (31 volts). I have another 7410 that I use as a spare. This machine is an integral part of my business, that is why I have a spare.

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9 Answers

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Hi,
turn the printer on and unplug the power cable from the back of the printer without turning the power off 
press and hold :
OK and CANCEL, while keeping them on hold put the power cable back in ... it ll do a full NVRAM reset on it .. then it ll prompt u for the language and country follow the steps it ll be resolved .

if this does not solves your problem then the another fix you can try is to open the printer and this are the steps to follow just read it properly before trying  take the back panel off, there will be a bunch of ribbon connectors and plastic wire connectors. There will be one plastic connector set that has 5 or 6 wires and is wrapped in a black sheath. unplug this it is the wi-fi card. plug the machine back in and see if it boots right."
. The cable is located in the upper area of the small board on the back of the printer. It's a ribbon cable made of 5-6 coloured wires, all tied together with a black wrap. 

Problem is apparently related to the Wi-Fi card. just  unplug the connector and all is good.

To access the connector remove the rear plastic access panel. To remove take out the two chrome looking screws. Then slide the plastic panel up to release the clips, then pull it out. You may have to play with it a little but it will come off.

The connector is at the very top of the circuit board located at the far LH side of the rear access area. It is the second (2nd) one from the back. It is white and has 5-6 colored wires that then go into a cable loom with heat shrink on the transition. Unplug the connector with pointed nose pliers and tie-wrap it back out of the way so that it cannot accidentilly short to anything.

Now, plug in the printer and see if you get pas the HP splash screen and the scrolling timing bar.

Posted on Jan 19, 2009

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Try to remove cartridge an place it back. Also check the front and side doors and paper try. It sounds like it stuck on self-test mode
Good Luck

Posted on Jan 19, 2009

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Welcome to Fixya! OK, People it WORKED FINE Before. There is no problem with the Power Cord! Have you tried this, Unplug all the Cables and Power from the Printer, Uninstall and Reinstall you software, Restart your PC, Connect the Cables and Power Back. Run Setup on the PC Printer Software and Print a Test Page. Let me know so that we can get this Fixed for Ya!

Posted on Jan 19, 2009

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Try This Link - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01321436&cc=us&lc=en&dlc=en&product=441125

If it doesnt help then its possible that your power input is demaged. Thsi u can repair in nearest HP service provider.

If it helped rate fixya

Posted on Jan 19, 2009

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  • 367 Answers

Have you tried different electrical outlet. I have seen outlets fail (rare but has happened). If it is plugged into ups or surge strip try directly plugging into known working outlet.

Let me know if this fixes issue, If not I will ts further

Posted on Jan 19, 2009

  • Rob Houg
    Rob Houg Jan 19, 2009

    Did you check the spot where your plugging it in. If the outlet is not outputting enough then this could be your result. Try different outlet. Not different spot in ups or surge. Try different outlet possibly different room if same issue remains at different wall outlet then troubleshoot further.


    Let me know


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Solution one: Reset the productUse the instructions below to resolve the issue by restarting the product.
Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on. 
Open the cover of the product and remove the print cartridges. 
Close the cover and wait for the Insert Ink Cartridges message to display. 
Disconnect the power cord from the back of the product and wait for one minute.
Reconnect the power cord. If the product does not automatically turn on, press the Power button. 
Open the cover and reinsert the print cartridges.
Close the cover. If prompted, print a calibration page.
Reconnect the USB cable, and try to print a print job from the computer.

Posted on Jan 12, 2009

  • rockfixya
    rockfixya Jan 13, 2009

    did you tryed a reset method.
    Thanks for using FixYa.

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Reset the printer..

Some HP machines have 3 reset levels.

I do not know if the 5610 had them but it's worth a try.

Power off printer, then press and hold buttons while powering on, if it doesnn't reset, then unplug it and press and hold buttons while plugging it in, please tell us if the machine even tries to reset.

# and 3 Partial Reset

# and 6 Semi-Full Reset

# and 9 Full Reset

A Full Reset will clear any stored information in the printer, speed dials, etc, so always start with a partial reset and work your way up.


The following link wld also helps u :)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&lc=en&cc=us&dlc=en&product=441125&rule=46021&lang=en


Thanks.

Posted on Jan 12, 2009

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Hold down the power button for 30 seconds if it doesn't work on, unplug replug wiggle the connector try again.

if that doesn't work:


1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord. Continue holding until it displays Semi Full Reset message in the front panel of the All in one

See if the issue is resolved.

Posted on Jan 12, 2009

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You need to try with different power cable. It is due to faulty power cable.

Posted on Jan 12, 2009

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