Question about T-Mobile Sidekick® 3 Cellular Phone

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Sidekick 08 stuck on reboot screen, keeps rebooting

My sidekick keeps resetting itself it turns on, goes to the white screen with the four jump buttons, and shuts back off aain...eventually it goes to a screen that tells me to reboot...i have tried soft and hard reset and customer care is stupid...what do i do?? the same thing happens to me .. i have the 08 .. its ridiclous !!! its a $350 phone and it randomly shuts off .. we shouldnt have to deal with having this problem

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  • MOESHA12 Jan 13, 2009

    MY SICKICK 3 FELL AND THE SCEENE IS WHITE WAT CULD I DO BOUT ME PHONE PLEASE HELP ME

  • Anonymous Mar 24, 2009

    same prob. how ridiculous!

  • Anonymous May 22, 2009

    Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!

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Hi if the phone is on the loading screen then press the menu+l key it should bring you to the home screen what you should do is call tmobile and let them know that you just bought it and you want the sidekick plan thats the only way your setting will stay

Posted on Jan 12, 2009

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I know you think that T-Mobile customer care may be stupid, but there is a process when you call and they will get you to a Sidekick specific department that uses a troubleshooting flow to determine if the problem is fixable or if your phone just simply needs to be replaced.  Your phone has a 1 year warranty from the day you bought it and just in case it is extremely helpful to have the insurance added.  It is not fun having to shell out another $350.00 to replace something that you just bought if the warranty does not cover whatever the problem may be.  The deductible for a Sidekick is only $130.00 to replace.

Posted on Jan 12, 2009

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1 Answer

Alcatel Concorde ZTE keeps rebooting and then screen freeze


Dear Bruce.

Thank you for contacting Fixya. Try to hard reset your phone. It will lost all documents from your phone. Let me know need any guidline for hard reset.

Mar 31, 2014 | T-Mobile Sidekick® 3 Cellular Phone

1 Answer

Sidekick 2008 will not reboot no matter what I try. Gets stuck on screen with 4 icons. HELP PLS!


You try the procedure at the link below. It is for the sidekick 3 but poeple have had scucess with it on new sidekick models

Sidekick Shows 4 Symbols on White Back Ground

Jan 16, 2010 | T-Mobile Sidekick® 3 Cellular Phone

2 Answers

I have a sidekick 3 and i want to restart it


HOW TO DO A MASTER RESET ON A SIDEKICK 3 1. Remove the battery and the SIM card from the device.
2. Flip the sidekick open; press and hold the letter 'r' on the keypad.
3. While holding the letter 'r', place the battery back in the device. DO NOT INSERT THE SIM CARD YET.
4. The sidekick will restart itself twice. Please make sure not to let the letter 'r' go until it has fully rebooted.
5. Once it has fully rebooted, remove the battery, re-insert the SIM card and battery and power up the device.
6.Once the device has fully rebooted, all prior information should beerased from the device and it should be restored back to the defaultfactoy settings.

Nov 30, 2009 | T-Mobile Sidekick® 3 Cellular Phone

1 Answer

My sidekick 3 just stays at a white screen with the 4 bottons


Sidkekick 3 stops booting with the 4 Danger icons on a white screen

1) Remove the battery from your device
2) Flip open the screen
3) with the battery removed, press and hold the W key on the keyboard. Press and hold it and don't let go until I say so. :)
4) Put the battery in (you're still holding "W" right? Good). This is a little tricky to do but you can do it.
5) Keep holding W! :)
6) The device will boot to a screen that has a picture of a SK with Xs for eyes and stars spinning around it's head, like it's been clonked on the head. When you see this, you can let go of the "W" key.
7) After a few more seconds you'll see a screen that says "Sorry! Please restart your device by selecting the Reboot button. If this screen appears again, contact Customer Care."
8) Click the Reboot button on the screen, and hope for the best.

This *might* fix your problem. If it doesn't, there's no point in repeating the steps, just call customer care and have them replace your device. However, a lot of times I've seen an SK3 stuck on that screen, those steps above will fix it.

It's not a workaround, it's a fix. If that fixes it you won't have to worry about your device having a problem, because it won't have a problem anymore.

The only thing this "fix" will help with is if your device stops booting with the 4 Danger icons on a white screen. That's it. It won't do any other magical fix for any other problem. It's really *not* worth the time and hassle to try to use this trick to fix anything else, because if your device boots at *all* past those 4 icons, then this fix, she will do nothing. :)

Oct 03, 2009 | T-Mobile Sidekick® 3 Cellular Phone

1 Answer

Sidekick 3: System crash and big X, won't start up


HOW TO DO A MASTER RESET ON A SIDEKICK 3 NOTE: Performing this will restore your device back to factory defaults, meaning you'll loose everything on your sidekick!
1. Remove the battery and the SIM card from the device. 2. Flip the sidekick open; press and hold the letter 'r' on the keypad. 3. While holding the letter 'r', place the battery back in the device. DO NOT INSERT THE SIM CARD YET. 4. The sidekick will restart itself twice. Please make sure not to let the letter 'r' go until it has fully rebooted. 5. Once it has fully rebooted, remove the battery, re-insert the SIM card and battery and power up the device. 6. Once the device has fully rebooted, all prior information should be erased from the device and it should be restored back to the default factory settings.

Feb 06, 2009 | T-Mobile Sidekick® 3 Cellular Phone

9 Answers

My side-kick LX will not turn on


Try this, though is used for when the device is randomly rebooting aswell, it might help you to force your Sidekick to come back on:
  1. Check the device's battery level for at least two bars of strength.
  2. If the battery level is low, charge the battery.
  3. If the issue is not resolved, remove the back cover.
  4. Remove the battery.
  5. Wait 10 seconds.
  6. Press and hold the W key.
  7. While pressing down the W key, re-insert the battery.
    • The device restarts and after approximately 15 seconds, the 'Recovery' screen appears.

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  8. Select the desired language.
  9. Select Reboot to restart the device.
  10. Your Sidekick should go back to the main screen as normal. Good luck

Dec 02, 2008 | T-Mobile Sidekick® 3 Cellular Phone

2 Answers

MY SIDEKICK 2008 COMES ON BUT IT GOES TO A SCREEN WHERE IT SAYS TO REBOOT AND IT WON'T GO PAST THAT SCREEN


I called 611 for customer care, and told them about the reboot screen, and they made me press 1, @(the one by the space bar) and 0 at the same time, and told em this should take care of the problem... its been working fine since then.

Sep 29, 2008 | Cell Phones

4 Answers

Sidekick 3


Emulating a Hard Reset
The Sidekick 3 now will commit memory-resident DataStores to flash memory when the device is powered down or rebooted normally. This greatly reduces the incidence of "hard reset" resyncing of the device which enhances user experience, however it makes it more difficult for developers to test this functionality on the device. You can simulate a hard reset on the device two ways: 1) Yank the battery out of the device without shutting it down. This will force a hard reset of the device, but it's not recommended as this can also potentially corrupt files on the miniSD card if they're being written when this happens. 2) (recommended) Follow the steps below to clear the datastores off and simulate a hard reset:
- Reboot the device by pressing @+1+0
- IMMEDIATELY press and hold the 'R' key on the keyboard. Continue to hold the 'R' key down
- The device will reboot, and when the initial boot screen (the 4 face buttons animation shows) displays, the screen will clear and the device will reboot again.
- Let go of the 'R' key at this point, and the device will reboot with no datastores, and force a resync.

Jan 20, 2008 | T-Mobile Sidekick® 3 Cellular Phone

2 Answers

TMobile Sidekick 2


yep, you can do a master reset.

Want to clear out info on your Sidekick info (ie: to sell yours)?

1) Remove your sim card
2) From the jump screen: Menu -> Settings -> System Info
3) Press Menu+Shift+X Select OK to clear the flash.
4) Press Menu+Shift+R Select OK to clear the login information.
5) Perform a hard reset now. This will reboot the device.
To perform a hard reset:

SK2 - Press the power button and reset button at the same time. Unit will vibrate when reset. You can use a paper clip or similiar to hit the reset button located behind the screen.


6) Call your carrier and ask them to detach your device IMEI from the username locked in. Once that is done, hard reset without your SIM card inserted.

You're done.

Jan 01, 2008 | T-Mobile Sidekick® 3 Cellular Phone

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