Question about Office Equipment & Supplies
I cant find a shop to purchase the ink for the printer the camera and printer are the same make as i dont have a bank account i cannot buy on line but i still unable to find anywhere that sells it
Posted on Dec 06, 2012
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Posted on Jan 02, 2017
We had the same problem and tried all steps Customer Service suggested each time; after several calls, it was determined we had a defective printhead... Kodak sent a new printhead, new ink cartridges w/ an envelope to return the ones I was using.
Apparently it's a common problem with this model; especially the earlier ones. Have had NO problems since the printhead was replaced.
I would suggest if you have recurring problems (even after Customer Service directives), call and ask if you might have a defective printhead.
Posted on Jan 16, 2008
you most likely need to run a head clean and alignment, which is needed after each cartridge replacement.
Posted on Aug 18, 2008
Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.
Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
(If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.)
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.
Posted on Aug 19, 2008
Clarification: Remove tanks(cartridges)first. You see the bullseye target with a finger pointing to it.
Above the bullseye sticker, there's a rectangular button. Press it in until printhead dislodges.
Posted on Sep 18, 2008
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