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If I load my paper at the 'proper' height, it will not feed. If I push the paper down too far, I get a 'paper jam' message. What works for me (even though it's a royal pain) is to feed 1 sheet of paper at a time. Put 1 sheet in so it's level with the top of the feed tray, then gently push it down 3/4 of an inch. That works for me. Good luck.
This is sort of scenario could be caused by dust inside the printer. Dust prevents the rollers from having a firm grip on the paper while picking paper. When one roller has a firm grip and rolls the paper well while the other doesn’t, crumples result. So I will suggest you get a long handle brush and try to reach as far inside the printer as possible and brush (from the back and front; if you have a blower please use it as well). This, if properly done should do it. Brush especially the rollers etc.
This is sort of scenario could be caused by dust inside the printer. Dust prevents the rollers from having a firm grip on the paper while picking paper. When one roller has a firm grip and rolls the paper well while the other doesn’t, crumples result. So I will suggest you get a long handle brush and try to reach as far inside the printer as possible and brush (from the back and front). This, if properly done should do it. Brush especially the rollers etc.
I have taken a piece of cardboard, like the ones you get with a new shirt, size it to 8.5 x 11, and tell the printer to print a test page. hand feed the cardboard thru, and most times it will clean out the residual paper pieces stuck in the internal rollers. I have used this method several times and was successful 99% of the time. It isn't rocket science, but It may work. You will probably have to push the cardboard thru, but do not force it to much. It will not go thru easily on its own. Just a suggestion.
2. Grasping the print cartridge by the hand grip, pull it towards you and slightly up to lift it out of the holder. 3. Then pull the cartridge straight out towards you. 4. Locate the feed roller release lever and gently push it back to release the pressure on the paper. 5. Pull the paper out.
The most likely cause of this problem is a paper feeder malfunction. Because you were not specific in the model you have, repair could be rather variable.
One plausible cause is the paper rollers have tried up. Normally when the small rubber rollers grip the paper, the friction generated by a properly moisturized feeder can grip a single sheet. If your rollers are getting dry, you can use some rubbing alcohol on a q-tip and rub it on the rollers. Make sure not to use isopropyl alcohol, that will cause the rollers to dry out even more. I've heard of people using WD-40, but I've never tried that. You would want the WD-40 to dry a while otherwise it will leave greasy residue on your nice white paper.
Another cause could be a small object (paperclip, staple, raisins) stuck in the paper feeding mechanism. Carefully inspect the feeder, comparing one side to another, and gently pushing on the movable parts to make sure they can move free. You don't want to push too hard or you could knock out a needed spring or damage the plastic gears.
Check the feeder roller inside the printer for any foreign substance stuck to the roller, this may cause it not to grip properly.
You can also try a few sheets at a time and make sure the paper tray is gripping the paper, but not too hard.
If this fails, the roller may be out of place somewhat, try to reposition it.
Let me know how you get on.