Question about Rival 38651-C 6-Quart
Posted by Anonymous on
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Posted on Jan 02, 2017
I found a phone number embossed on the crockpot. It's the number to Rival. I called them and they said I could get a new insert ($10 + $8.50 ship), but prewsently out of stock. Should be available in about a month.
Posted on Oct 17, 2008
OKAY...I'll help you figure this out
Rival doesn't even acknowledge that model number (3154) in their replacement parts. Makes me think we either have the wrong model # or the wrong manufacturer OR more likely we are missing a few of the prefix letters to the model number.
Please double check and make sure you are looking in the right place for it...here's a pic on Rival's website on where to look on the crockpot: http://www.crock-pot.com/CustomerService.aspx?id=rpt
If you are certain it's a Rival and the number is "3154" then call their customer support # at 1-800-323-9519.
If you discover the model number does have a few prefix letters, be sure to enter that on their search page (which is the same link I posted above.)
Not sure what the replacement part will cost but for $35 you can get a used 3154 with lid on ebay: here (that kinda proves there is such a model - so you may have to call Rival at the number listed above.
If this solves it for ya, please let me know by rating this answer. If not let me know. :-)
Posted on Mar 29, 2009
I had this same broken lid handle problem so I called the 800 number on the crock-pot.com website and got right through to a live person. Since my product is still under warranty (they asked for the manufacturing date code on the plug), instead of providing me a replacement part, which the very nice woman said is unavailable, they are sending me a whole new crock-pot. Not the same model (which the nice woman also said is unavailable) but a comparable unit which is OK with me. Maybe this is their solution to the lid hinge and handle problems.
Posted on Apr 04, 2009
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