Question about Tablets & eReaders
When I start the device it vibrates and a logo appears (infoTMIC) then the screen changes to a white background with a (Disgo) logo, then the screen changes to the logo (infoTMIC) and at that point nothing changes the screen is frozen. The only way to power down the device is to reset it as the power button does not allow you to power down. This device is new and never used and I've tried trouble shooting as per the instruction book with the SD Card removed etc and nothing changes at all. Can you tell me what to do to get the device working?
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Posted on Jan 02, 2017
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sorry to hear that the device is freezing and not working as expected.
try the following which may help to resolve the issue.
1) Ensure that the Video/Image files you are trying to view are compatible with the tablet. Compatible files are located on the packaging and in the User Manual. You can also locate this information on the website, mydisgo.com
2) If you have not already done so, we would advise that you update the device to version 2.3. The update procedure can be found at the following page; tinyurl.com/8000update
3) If the Gallery app only freezes when accessing files on the SD card (and not internal memory), please try using the alternative memory card slot or test using a different memory card.
I do hope this helps to resolve the issue.
If you require any further assistance, please do not hesitate to contact us at mydisgo.com/support
Jun 06, 2012 | Disgo Tablets & eReaders
Apr 03, 2012 | Tablets & eReaders
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