Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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My dc15 is not picking up,how can I fix it - Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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  • Dyson Master
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Check the changeover valve is working ok from floor to hose settings

Posted on Dec 06, 2012

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How to repair a Dyson dc15 blows instead of sucks


Hi there, it's Jack at Dyson.

If dirt seems to be coming back out of your DC15 rather than being deposited in the clear bin, it's likely your machine is blocked. The filter may also need a wash. To check for blockages, please run through each of the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

1c345c46-dd55-4d82-aaec-b445a61b7908.jpg

It's also a good idea to give both parts of the pre-filter a wash - we recommend doing this at least once every 3-6 months in normal use. Use cold water without detergent, and allow at least 12 hours for both parts to dry completely before replacing them:


Following each of these steps should resolve the issue. If you would like any further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 03, 2014 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

No suction from main brush bar


Hi there,

I'm sorry to hear you're having difficulties with your DC15. If the machine doesn't seem to be picking up as well as normal, this may be due to a blockage. The filter may also need a wash. The easiest way to check for any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=813&product=DC15-SY-STD

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video embedded below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Jan 09, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Fixing seal on dyson dc15


Hi there,

I'm not sure from your question which seal you're trying to replace on your DC15. For assistance, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 08, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

The hose does not work


Hi Colleen,

I'm sorry to hear you're having difficulties with your DC15. If the cleaner picks up as normal through the cleaner head but not through the hose, it sounds as if you have a blockage somewhere in the hose or wand. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=832&product=DC15-SY-STD

This should resolve the issue, but if you need any further help, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Nov 22, 2011 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson DC15 Animal will not run in upright position, only when reclined. Power also does not seem to be all there. Any suggestions?


Hi Ian,

I'm sorry to hear you're having difficulties with your DC15. If the cleaner doesn't seem to be picking up as well as usual, it's likely to be due to a blockage in the machine, or because the filter needs a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=815&product=DC15-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve your concern about the cleaner's performance - however, if the machine continues to shut off when stood in the upright position, it's probably best if you get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Nov 13, 2011 | Dyson DC15 Animal Bagless Upright Cyclonic...

2 Answers

Where is the upright switch located on a dyson dc15 all floors thanks


Hi John,

I'm not sure from your question exactly which switch you're referring to on the DC15. However, you should be able to find an answer on our online support guide for this machine:

http://www.dyson.com/support/help.asp?article=527&product=DC15-SY-STD

You can also download a copy of the DC15 user guide, in case you don't have yours to hand:

http://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf

I hope this helps - if you'd like any further assistance or advice, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Oct 29, 2011 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Does not pick up .brushes not turning,


Hi there,

Sorry to hear you're having difficulties with your DC15. Please note the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the brush control switch next to the on/off switch to turn the brushbar off. The brushbar is also designed to cut out if it becomes tangled with a rug fringe, etc.

To check everything is correct with your machine, please follow the simple steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=813&product=DC15-ANIMAL

If you've followed these steps and are still having issues, please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jul 31, 2011 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

I need a vacuum brush housing assembly for Dyson DC15 animal. Part of it is broken (plastic).


http://www.espares.co.uk/dyson/dc15/p/1086/716/10
Try the above link or do a search in google for "Dyson DC15 parts". Also, try searching in Ebay. You should have no problem in locating the part. Lastly, try calling Dyson at 866-MyDyson.
Good luck.

Aug 10, 2009 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

Low suction not picking up


i would say you have a blockage in the pipe or in the footplate.

Apr 03, 2009 | Dyson DC15 Animal Bagless Upright Cyclonic...

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