Question about Vtech i5871 Cordless Phone

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Phones cant find base

Both of my cordless phones find the base and lose the base seconds after.I tried unplugging the batteries and plugging them back in. I unregistered the phones but now the phones cant find the base long enough to re-register. What can I do??

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Re: phones cant find base

Batteries. I had the same problem. Replace the bateries.

Posted on Oct 20, 2009

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Re: phones cant find base

Had the same problem and replaced the battery. had the cheapest ones. But it's a knockoff, so I don't know how long it will last. So far it's been 3 months and the problems are gone. I would try that first and see how it goes. I paid about $15 including shipping. If you buy it from vtech it's at least double...

Posted on Jan 31, 2009

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Re: phones cant find base

After replacing the batteries in all 4 of my units and the base, I have eliminated the dropped calls and searching for base issues.... for now. Even though these batteries are supposed to last more than 2 years, the fact that they are constantly being recharged when the remotes are in their cradles is a life shortening practice. The more you charge a rechargeable battery the faster they will fail. As an electronic designer I would suggest to V-tech that the cradles only charge the battery when it is almost dead but this, of course, would be more electronics in the cradles and more money for the units. The best solution is buying batteries as needed, several at a time online to avoid the high brick and mortar store prices.

Posted on Oct 03, 2008

Re: phones cant find base

Tried the same - battery solution.. my phone is 1.2 years old. DO NOT BUY A VTECH PHONE - they look nice, but they are JUNK! And the speakerphone sucks.

Posted on Oct 02, 2008

Re: phones cant find base

I've tried everything to fix this. These phones last two years max. The only resolution I've found is buying a new phone system. I'll never, ever buy a vtech again.

Posted on Feb 04, 2008

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Re: phones cant find base

There is no solution! This phone is a lemon and even the VTech customer support admitted as much, stating that the batteries are underpowered for the phone and basically expire in one year. So if you want to keep your phone, you'll be forced to either replace the battery each year (I have 8 handsets, gets pricey!!!) or walk away from a considerable investment after only one or at most two years of use - painful......

It is my understanding that lemon laws apply to all consumer products. Hiding behind their 12 months warranty is the wrong tack for this company to take. Some clever lawyer will come up with a class-action suit.

Posted on Jan 11, 2008

Re: phones cant find base

I have two handsets, one of them recently starting dropping the connection to the base quite regularly [even if it was just inches away], and I ended-up in the same situation after unregistering the phone.

In my case, I was able to remove the battery from the phone [as you did] but also unplug the power on the base unit for several seconds. After restoring power to both, I was able to re-register the handset and it appears to be working more reliably now.

Posted on Oct 24, 2007

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Handset says searching

Searching means its searching for a signal. If the phone cant contact the base it will say searching. Make sure the handset is in range of the base and the base is connected to the power.

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First, check the wirings (power cord and phone cord). Are they properly plugged in to their outlets (power outlet and phone jack, respectively)? Have you tried plugging in another phone? Does it ring? If yes, it could be your phone system, if not, let's try this troubleshooting steps. This is one of the basic troubleshooting steps for cordless phones. Unplug the battery from the phone/s, unplug the power plug from the main base unit. Wait for 10-15 seconds and plug everything back in. First the batteries then the power plug.

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2nd request: Model 27956 GE Cordless Handset with Picture Caller ID & Slide Show. Won't work after power outage. White & gray screen only. Disconnected and reconnected as advised by service call....

This fixed mine:


To fix this issue:

1. Unplug the Unit
2. Unplug the Phone Cord
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Our Panasonic system shows "No link to base walk closer" for any of the handsets even when 2 inches from the base. Seems the base has stopped communicating.

Often times when this happens try putting the phone back in the base unplug from the wall for about 30 seconds plug back in wait about a minute then try again. I have seen where you may need to also try unplugging the battery from the phone for a minute put it back in and place in the base. Its a communication problem with the phone to base connections and resetting the power often clears this up.
Hope this helps!

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"no link to base" error message

Sounds like the antenna is not working, and signal is not getting to the cordless sets.

Try unplugging your base station (unplug everything; power and phone cable - the basestation were all the cords are plugged into) and leave it unplugged, pull out all the batteries in the phones, and then start by putting all the batteries back into the phones.

Once the phones are back and powered up, plug in the base station again, and see if that helps.
All this is doing is re-setting the phones and base station and forcing them to re-link to each other.

I hope this helps.

May 01, 2009 | Phones

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My E2562 handset 1 would not detect base and displayed D51A PD whenever I tried to manually register it. This fixed it:
1. Remove battery from handset.
2. Unplug base and unplug phone connection(s). Wait 30 seconds.
3. Plug in base.
4. Plug in phone connection(s) to base.
5. Put battery back in handset. Handset 1 should then auto register with base.

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This exact thing happened to me. Same model number. No matter what I did, the new handsets would not register.

The solution? Reset the entire system:
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2. ON the Extension phone - unplug from wall and unplug battery from handset.
3. Wait AT LEAST 5 minutes.
4. Plug back in BASE power.
5. Plug back in BASE phone line.
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7. Follow steps to program EXTENSION. When successful:
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Cordless phones will not connect to base.

I just had the same problem and tried several things with no results. Then, I figured I had tried everything else so I just unplugged the battery pack, set the phone down for 25 minutes and then plugged the pack back in. Phone worked again after that.

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