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Wrirless keyboard my asus wireless keyboard wont work i have installed new batteries but nothing is there a switch on it that could have accidentally been touched

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Ganesan Chandraiah
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The mouse or keyboard does not work at all
If your wireless mouse or keyboard is not working properly, check the following:

  1. The mouse is designed to enter a suspend mode after 20 minutes of inactivity. Try to reactivate the mouse by clicking the left mouse button.
  2. If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
  3. Restarting the computer may resolve the problem, at least temporarily, so that other troubleshooting steps can be applied.
  4. Make sure that the keyboard and the mouse are within 100 centimeters (39 inches) of the receiver. If the receiver is attached to a cord, position it so that it is on the same level surface.
  5. Verify that the batteries are correctly installed in the keyboard and mouse. If possible, use a fresh set of alkaline batteries.
  6. If the receiver is a USB receiver, unplug it, wait for five seconds, and then plug it back in. Wait about five more seconds and then test the mouse and keyboard again.
  7. Reset the keyboard and mouse connections :
Note: The following connection sequence must be completed within 60 seconds.
With the receiver plugged in, press and hold the Connect button on the receiver until the activity LED flashes.
Note: Some HP computers have receivers built into the front of the computer; such as TouchSmart 700 Series PCs and Digital Entertainment Centers. Look for a small Connect button built into the case. If you have a TouchSmart 500 or 800 Series PC, the receiver plugs into a USB port on the underside of the case and does not have a Connect button - skip this step.

Posted on Jan 12, 2009

  • Ganesan Chandraiah
    Ganesan Chandraiah Jan 12, 2009

    Press and hold the recessed Connect button on the underside of the keyboard until the activity light on the receiver stops flashing. When you release the button, make sure it does not stick in the depressed position.



      1. Press the Connect button on the receiver again until the activity light flashes.

      2. Press and hold the recessed button on the underside of the mouse until the activity light on the receiver stops flashing. Make sure the Connect button does not stick in the depressed position.

    1. The wireless receiver that comes with the keyboard and mouse is either a PS/2 style or USB. Perform the following steps to reconnect the receiver cables, depending on which style of receiver you have:


      1. USB: Unplug and reconnect the USB cable (or dongle) into one of the USB connectors on the computer. If your computer has four (or more) USB connectors on the back of the computer, connect using one of the lower two connectors. Connecting the receiver into one of the higher USB connectors may cause the computer to not recognize the mouse and keyboard. Windows should automatically recognize the receiver when found.

      2. PS/2: Turn off the computer and reconnect the wireless receiver cables to the mouse and keyboard connectors on the back of the computer. The keyboard cable is purple, and the mouse cable is green. Windows should automatically recognize the receiver when found.

    2. Make sure that the receiver is at least 20 centimeters (8 inches) away from other electrical devices (computer, monitor, keyboard, etc.).

    3. If you are using the mouse or keyboard around large metal surfaces, remove the metal surface or move the receiver, mouse, and keyboard to a new location, away from the metal surface.

    4. Remove any other objects that are between the keyboard, mouse, and the receiver, especially speakers.

    5. If possible, move the keyboard, mouse, and receiver to another computer to see if the problem is isolated to the computer.

    6. If keyboard error messages display, remove old keyboard software before the keyboard can be used. To do this, click Start, Control Panel, Add/Remove Programs, and remove any item in the list that relates to a keyboard. You can install any new keyboard software after the computer is restarted and the new keyboard is recognized by Windows.

    7. If, after performing the previous steps in this document, the computer still cannot consistently detect the keyboard and mouse, download and update the BIOS for the computer.
    After performing these steps, the wireless keyboard and cordless mouse should now function correctly. If not, some other wireless device may be interfering with the receiver. Also, another possibility is that one of the items in the hardware set (mouse, keyboard, and receiver) may be defective or is not transmitting a signal that matches the other devices. This is more likely to happen if the devices are new or you have just replaced one of the three devices. Because the items all work as a set, it may be necessary to replace the entire set of devices

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