Question about HP Photosmart 7510 e-All-in-One - multifunction printer / copier / scanner color
Message shows carriage jam. I have checked and there is no paper jamming. I did have a paper jam which I removed but a lot of ink had drained out of the cartridge and may have dried in the bottom. I have gone through all of the steps in the HP center. The printer was purchased 1/26/12 and their website says it is out of warranty as of 8/31/12! Any suggestions? Message shows "Carriage jam - the print carriage cannot move".
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: paper jam message
it is most likely to be the smalest of pieces of paper stuck on/in/around a paper sonsor flag. the best way to get rid of it is either to try blowing through the paper path yourself or to get a can of compressed air and use that to save on light headedness.
Hope this helps, if not dont hessitate to contact.
Complete Office Printer Support
Posted on Oct 11, 2007
SOURCE: error - carriage jam message
My Photosmart 2610 just started having this same problem today. As many of you have done, I also went to the hp support website and tried just about everything. Finally I discovered the answer to my problem on my own. Here's what I did (you might want to have a wet rag handy to wipe the ink off your fingers):
1) With the printer on, I pressed "okay" to clear the error message. You should immediately hear the sound of the carriage (the contraption that holds the cartridges) moving inside.
2) Open the print cartridge access door (the main access point for the cartridges) and confirm that the carriage is indeed moving.
If the carriage won't move at all, I'm not sure that this solution will help you. However, if the carriage moves from side to side after you press "okay", please read on.
3) This is unorthodox, so bear with me: when the carriage moves away from it's "resting place" (in my printer it's on the right hand side) and is near the center of the printer, unplug the power cord from the printer. The purpose of this is to free up the undercarriage (which was the part that actually was jammed on my printer).
4) Ensure that the carriage moves freely from left to right and right to left by pushing gently on its sides.
5) Move the carriage to left side of the printer so you have room to access the undercarriage.
6) It might be helpful to have a flashlight or some other light targeting the undercarriage for this next part. If you look directly underneath the undercarriage, you should see a foam/spongy product resting in the base of the printer. The purpose of the sponge is to absorb any ink that escapes from the cartridges. Herein lies the problem: over time, as the undercarriage adjusts to enable the carriage and its cartridges to do their work, the undercarriage gets caught on the inky sponge. Note that the undercarriage is fragile, but is moveable by gently pushing it toward the front or back of the printer.
7) Adjust the undercarriage so you can see the sponge and the "axel" (for lack of a better term) that turns to move the undercarriage forward and back. It may take some detective work, but you should be able to determine where the sponge is supposed to lie. Your goal here is to push the sponge down as far as it will go so that it won't obstruct the movements of the undercarriage.
8) On my printer, there was also a small amount of sponge wrapped around the "axel" that prevented it from moving smoothly. I unwrapped it and double-checked that nothing else was obstructing movement.
9) Final step: leave everything where you moved it, shut the lid, and plug it back in. A little prayer never hurts either. Good luck! AIM ID if you need more help: GnarlyVeaux
Posted on Mar 10, 2008
SOURCE: my printer says carriage
the carriage is the part that holds the ink. It is probably stuck in one place, either the top of one of the inks is open or something is in the way.
Posted on Sep 11, 2008
SOURCE: My Hp officejet 4255 all
Thanks for you using FixYa.
The problem can be solved by repairing Motor/Roller.
It needs to have a shaft at both ends (dual shaft), and it takes some soldering and replacement of the black round plastic gizmo with tiny fingers around it back onto the shaft of the replacement motor as well as the tiny worm gear and the little green circuit board (has to be soldered onto the new motor).
You can order it cheaply at www.allelectronics.com and specify the above motor model but be sure to select the dual shaft one.
Posted on Sep 26, 2008
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