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Matshita DVD-RAM UJ-831S ---upgraded drive in Toshiba laptop now doesn't work

I bought this drive only 9 months ago and it was working fine up until a few days ago. Now all of a sudden it doesn't work and I get this error msg: "Device status: Windows cannot start this hardware device because its configuration info. (in the registry) is incomplete or damaged. (Code 19)"

I thought maybe a driver issue so I tried to search online for driver updates but everywhere I look I get the (blanket-blank) DriverDetective website that SAYS it's free but then of course is not free! It just scans free and who knows if what they say is really true. (?) That SW says I need a new driver.

So this afternoon I just spent nearly an hour on the phone calling (A) the place where I bought the upgraded drive (DVD/CD combo drive) and they didn't have a clue--and said they don't provide tech support anyway, that I had to call the manufacturer. So I googled Matshita and find out that (B) it's owned by Panasonic so I called their number and got transferred around 7 different times and always got the wrong dept. I was told by one person that Panasonic no longer supports "computer peripheral products" meaning I guess parts that THEY manufacture (!) but used for non-Panasonic laptops. Argh! But another guy in the Panasonic laptop diagnostics dept said they DO have a tech support dept for "computer peripheral products." So who knows!

All I want to know is: is there a free place to download drivers and how do I know if it really is a driver issue?

The only other thing I can think of is that perhaps (?) Windows downloaded an update automatically recently without me knowing it, and said update conflicts with the drive somehow. (?) This happened with my PDA software -- they had to come up with a patch to work with XP.

Help!

Hi!
I'm facing almost the same problem and given the previous experience, I didn't try to call anyone at Toshiba nor Panasonic...
It appeared last week, I was unable to burn a CD with the softxware provided with my laptop (Roxio Sonic) despite having used it several times.
I downloaded CDBurner XP and it worked.
Now, neither Roxio nor CDBurner nor DVDFab work...
The process is interrupted while burning the CD or DVD. DVDFab indicates that an error occurred (during finalization) and CDBurner almost freezes the PC.
If I try to "read" the burnt CD nothing happens, even unable to get Properties. With DVD, no way to read anything but "Properties" show that it's been actally burnt with correct total sizes but can't explore. It is simply not finalized.
I read some topics, deleted Down & UpperFilters from the Registry, rebooted the whole thing but I'm still lost.
Could anyone help a poor Frenchy sort this problem out?
Thanks in advance and sorry for my English.

Posted by on

  • Antoine 32 Jan 12, 2009

    Thanks for your help. I'll try tonight, once at home.

    FYI, I for sure did a mistake as my message was only the second part, the first one was a quote from another community member.

    Antoine

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2 Answers

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Hello,

This article might help you in fixing the error code 19. I have tested this one and it worked for me. The error means that the optical driver got corrupted.

Microsoft Windows Vista loadTOCNode(2, 'resolution');

  1. Click Start Collapse this imageExpand this imageMatshita DVD-RAM UJ-831S ---upgraded drive in Tosh - vistastartbutton.jpg, and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. Collapse this imageExpand this imagesecurityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
Microsoft Windows XP loadTOCNode(2, 'resolution');
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Posted on Nov 27, 2009

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You can get any driver you need for free atDriverguide.com
Here is the link for the one you need.and please rate this solution when you can.

http://members.driverguide.com/driver/detail.php?driverid=1308639

Posted on Jan 12, 2009

4 Suggested Answers

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SOURCE: Matshita UJ-831S won't read/burn CD-Rs, but will read/rip store bought audio...

This is not fixable, you have to replace the unit. The laser is broken.

Posted on Jun 08, 2007

mspcrepair
  • 169 Answers

SOURCE: Matshita DVD-RAM UJ-831S ---upgraded drive in Toshiba laptop now doesn't work

Mary-
First, before you pull your hair out, try these and see what happens:

1) Can you get into safe mode? F8 at Windows startup will get you there. If you can get into safe mode, go to Device Manager and find the Entry for DVD/CD-ROM drives. If there is an entry under that, highlight and uninstall it. Reboot and see if Windows will reinstall the drive with no errors.

2) If option #1 isn't feasible, try actually removing the drive. Check the bottom of the laptop case to make sure there are no screws holding the drive in. If not, eject the CD tray, then pull gently but forcefully to get the drive to come out of the laptop. Boot into Windows and see if you still have any errors. If so, it's not the CD drive causing it.

I'll be happy to continue troubleshooting with you. Let me know what you find out :)

Posted on Oct 04, 2008

  • 479 Answers

SOURCE: matshita dvd-ram uj-831s driver missing

Hi,
please go in bios check the drive is shown there.
if shown and not showing in my computer then might be the os issue.
Go to the device manager and check any yellow question mark on the dvd/cd rom drive and if not then try following
Right click and uninstall the drive.
Go to IDE ATAPI controllers in device manager and uninstall secondary controllers or ata channel 1 from there.
Go to run option>type regedit and enter then>H_KEY_LOCAL_MACHINE>SYSTEM>CURRENT CONTROL SET>CONTROL>CLASS>first entry starting with the 4D36 and single click on entry>on the right hand pane check for any lower or upper filter and if there delete both.

Restart the system twice then check if then also not working might be OS or drive faulty

Thanks.

Posted on Feb 22, 2009

6ya6ya
  • 2 Answers

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Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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