Question about E-Machines T5082 PC Desktop

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Unable to run in dual channel mode

Just purchased Kingston 2gb kit (PC2-4200 CL4 240-Pin DIMM kit) for my computer which is the emachines t5082 model. I used the memory configuator and this is what it reccommended. It says that it would run in dual channel and that my computer supported dual channel. Well, the computer recognizes the full 2g memory, but only runs in single channel. Is there something I am doing wrong? Is there a Bios update?
Thanks!

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  • wingeier Jan 12, 2009

    Thank you so much. I will be contacting Kingston.

    I did however contact them a week ago because they sent me a 2gb kit pc2-5300 CL5 240-Pin DIMM kit that I installed and was having the same problem. They sent me another (different speed) kit as posted above. I do not think I am doing anything wrong here. Is there something I should be looking for? Am I buying the wrong memory?

  • wingeier Jan 12, 2009

    right on!

    Fix ya rating it is!

    I will call and see what we can find out.

    I will update

    My other question is, I have two of these same model computers (my mom also has one) I bought them at the same time. I am having this same issue with both of these computers, so I do not think it is the mother board, unless it came from the factory with this problem. It has been over a year so emachines was little to no help when I contacted them. They told me I had to have a technician come to my house to resolve the problem on my expense. I will keep trying and searching.

    Update to follow

    Thanks!

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Hello,
Welcome to FixYa.

Currently there is no bios update for your system. In the course of operating my business I have seen dual channel RAM run in single channel as a result of the CPU in use. This should not be the case in your model though.

I would encourage you to speak with a Kingston rep to solve this problem as you are well within warranty.

Toll-Free:+1 (877) KINGSTON
+1 (877) 546-4786
Here is the Contact Page for Kingston if you are outside the U.S.
http://www.kingston.com/company/contact.asp

They will be able to resolve your issue which has to be related to the RAM you purchased. Even though the memory configurator pointed you to this RAM, it may not be functioning correctly and should be replaced or upgraded to a more specific RAM model.

Regards, thanks for choosing FixYa.
Worldvet

Posted on Jan 12, 2009

  • 1 more comment 
  • Glenn Rogers
    Glenn Rogers Jan 12, 2009

    No, you are not out of the operating specs for your system board on this PC.

    More often we used to see this lack of dual channel related to the CPU or what we call the Northbridge controller. On the main board there is also a memory controller chip. Sadly though, E machines does not have a bios update as yet for this machine.

    To answer your question on whether you should use another RAM maker, its a toss up. Kingston is one of the better companies who stands up for their product and is easy to actually phone for help.

    The other company to try would be Crucial, also easy to reach and get assistance. Click on the previous link. They have live chat.
    They make the Micron Brand RAM for the U.S. Government.

    So, yes you could try another RAM maker and that would be sensible. If you still have no positive results, my guess is in your motherboard from Emachines. Should you contact Emachines over this and are insistent they will dispatch a tech to come to your house and replace the main motheroboard.

    Contact Emachines web page here. They do not have toll free numbers.


    By the way, the rank of vote you apply is sort of like how we get paid, its a ranking system. I appreciate the helpful, but would really appreciate a FixYa rating if you do not mind. Thanks.


  • Glenn Rogers
    Glenn Rogers Jan 12, 2009

    Thank for the extra diamond. I do appreciates. We all appreciate that gestrue.

    Emachines has their motherboards made by a company in Taiwan who specifically builds it and the Bios for them. Same with Gateway.

    This, as I stated should be rectified by Emachines.

    What can you do? If after this additional contact with Emachines you still feel you have not received service, go to bbb.org and register with them in order to log a complaint. That will get you some action.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jan 12, 2009

    With respect to your question about buying the right memory. Some memory is single sided and double sided and the motherboard can in some cases deal with one and not the other.

    This is a question for Emachines and Kingstor or Crucial. They know all about it and there is normally a starement as to using single sideed vs doiuble sided.

    Double sided means there are memory chips on both sides of the RAM module and single sided on only one side. That can cause problems.

    I tend to thing that its a problem for Emachine as their documentation is very weak on this common issue for we builders.

    Worldvet


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