Question about Arris Computers & Internet
Power on off button
Posted by Anonymous on
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Posted on Jan 02, 2017
You can try doing a "Hard reset" on the modem but it looks like you've tried most combinations. To do the hard reset: - unplug the coax cable from the back of the modem - Push and hold the "reset" button in for 15 seconds - Allow the modem 30 seconds to reinitialize and then plug the coax cable back in. Within 10minutes you should have activity back. If not, the modem needs to be replaced. I know you may have tried something similar to this but I'm hoping this may help.
Posted on Aug 13, 2007
cable dsl same thing. Did you switch providers and get new modem from them? If so. Just delete previous netowrk and install new one let pc discover new one. Also, with your router you got a disc. It should install correctly. Perhaps it is previous network that is hindering you.
Posted on Dec 30, 2008
SOURCE: Arris cable modem
if the power light is flashing then the modem is on battery backup and internet is disabled. plug the power cord into the modem or find a working power outlet, you should be set after that.
Power light flashing=bad
Posted on Jul 04, 2009
There are a few things you can do to help reliability
You should first make sure that the modem and router are individually
set up correctly.
Try the following procedure and write down anything you change so that if you need to go back you know what was changed.
Connect ONLY the MODEM to a pc by wire and nothing else
Go to the start menu and select RUN
In the box type "cmd"
Now in the black screen that has come up type "ipconfig /all"
Take note of the numbers that are in 4 groups e.g. 192.168.1.1
Also take note of the name in front of those numbers !
Write down any numbers where it says DNS too as they may be useful (you only need the ones with numbers not the ones with letters)
Now do the same thing with your modem
If that too has the same IP as your router in "default gateway" then you need to fix that issue as that is probably a part of your problems.
The fix for router modem conflict is to set the router to use a different IP range.
To do this only have the router connected (by wire) and open an internet explorer page (it will fail but that's ok)
In the address bar type the number you got for default gateway above for the router e.g. 192.168.1.1 and press ENTER
When it asks for the user name, give it the one you gave it when you set the router up or the default one from your manual
Also give it the password you gave it when you set it up or once again the default one from the manual.
You now need to look for a box that has the number you just used to get into the router.
It may just say IP address or Starting IP or something similar
That is the number you should change. I usually change the third block e.g. 192.168.2.1 as opposed to 192.168.1.1
You should also have some DNS numbers from the checks further up with the MODEM
You should find the DNS boxes and place those numbers in there. This will allow your computer quicker access to finding things on the internet
Now look for the save settings button and do so.
Reconnect the modem and router. The cable from the modem should go to the YELLOW socket on the router.
Power up the modem and WAIT until all the correct lights are on.
Then do the same with the router.
Now power up a pc and check that you can surf without problems
If not then the problem may lay elsewhere. Go back and re-check.
Posted on Aug 30, 2009
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