Question about Gateway MS2285 15.6in Laptop X2 2GHz 4GB 500GB DVDRW

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I do not know the password on the Phoenix SecureCore (tm) Setup Utility page my computer has crashed and theres no windows on the computer.

I was trying to reinstall windows '07 on my computer because when i turn on my computer and it starts on the Windows Boot Manager page and says windows failed to start, gives you instructions on how to insert installation disk and then says 'File : \Boot\BCD, next line, Status : 0x000000f, next line, Info : An error has occurred while attempting to read the boot configuration data.' Now i know i have the proper data on my disk so i pushed F2 and this page comes up asking for a password its the Phoenix SecureCore (tm) Setup Utility page and this blue box comes up asking for a password how do i get passed that if i dont know my password. Because im sure that if i can get past not knowing the password i can fix my other problem from there.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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Kawika-56
  • 233 Answers

SOURCE: Notebook will not boot

If I understand what your problem is...
I had the same problem, it was a caused by bad Windows XP install CD.
Call Gateway and explain the situation, you may need to have a magnifying glass handy to read the tiny engraved lettering in the center of the CD disk.
Have your 'Product Key' available.
If you have some kind of sales receipt, or other "Proof of Purchase" have it handy too.
You will need to tell them, you do not have the program installed on other computers.
They can send you another disk.
This method will only work if you have a legal copy of the program.

Posted on Oct 31, 2007

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ginko
  • 19396 Answers

SOURCE: Notebook will not boot

You need to get a windows install disk

Posted on Mar 08, 2008

mewms_14904
  • 1027 Answers

SOURCE: Fails to boot

You might try a Hirens Boot CD, un-zip the files, create a bootable cd from the .ISO file and boot your troubled system, select virus scan on boot.

Posted on Apr 16, 2008

  • 49 Answers

SOURCE: My windows xp cant boot propery it is restarting itself.

-Try to boot the system to windows xp cd,then run windows repair.
-repairing windows make take up to 1-2 hours depending what capacity of hdd you have but you may need to complete the repair.If repair failed to complete.
-contact manufacturer and have them diagnose the entire system. and chck for the system warranty and look if there any error code if the error code lead to replacing the hdd, then request to replace the hdd.

Posted on Oct 11, 2008

Buschchris1
  • 474 Answers

SOURCE: when i try to boot

Most likely a driver error or bad hardware. Could be a video card, modem or NIC, bad memory. try some basic troubleshooting, Remove all but the bare esentials. Take out any add is PCI devices such as modems or network cards, sound cards or extra usb ports. If you have onboard video but are using a AGP or PCI video card, remove that as well and use just the onboard.

If it works, then you know its one of the things you removed.

put on in and boot, then another and boot, till it has that problem again, Once it does, you will know it was the last thing you put in.

Remove it and test anything else you removed to be sure.

Then boot into windows and try un-installing any drivers and then re-installing them before putting it back in. This way Windows is ready for it when you hook it up.

If you still have problems, then the hardware may just be bad. Replace it.

IF you are still having trouble or think its something else, let me know, we can try other stuff.

Posted on Dec 01, 2008

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Laptop opening up at phoenix securecore tiano setup. i dont know the password and i cant get into my laptop. what do i do


Hi fantailbllue...

Turn on your computer, go into safe mode by press the F8 key on top of your keyboard while starting up.
This will start you in the SAFE MODE.
Select Safe Mode.
From there, go into your User accounts and either delete the account and/or change the password
Be sure and write it down this time.
I would make a password boot disk/cd while you're at it that way if you lost the paper, you will always have a back-up on the disk/cd.
Please take time to rate me

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