Question about Dyson DC23 Bagless Canister Cyclonic Vacuum

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I have a dyson DC23 and the turbine head will not turn anymore can anyone help on how to reset. I have cleaned it and there is no blokage its just stopped? Please can someone help

I cant see any blokage and it just stopped

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  • 18,408 Answers

  • Pull the plunger into the ''out'' position for vacuuming carpets.
  • For vacuuming hard floors push the plunger into the ''in'' position to stop the brushbar spinning.
  • Refit the tool onto the machine and test.
  • i have a dyson DC23 and the turbine head will not  - turbine_plunger_in_out%20jpg.ashxHas this resolved the problem?

    Posted on Dec 05, 2012


    6 Suggested Answers

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    Posted on Jan 02, 2017

    • 167 Answers

    SOURCE: We have a dyson dc14 and the beater bar stopped

    Hi its Darran at Dyson.

    Check that the brush control dial is in the centre position when the machine is locked upright. When you release the head and pull the handle back this dial should mopve forward to the on position. Once here, the brush bar should turn.

    If this doesnt resolve the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Dyson Customer Service

    Posted on Apr 19, 2010

    • 53 Answers

    SOURCE: my dyson dc17 amimal's main turbine head is not

    Right next to the power switch is a switch that will turn on/off the beater brush. Push firmly on this button and see if that turns it back on. It will turn itself off if it has too much resistance on it from getting tangled in something like a long carpet fiber that wraps itself around the beater brush. Check and make sure it's not bound up by something and then press the on/off button for the beater brush.

    Posted on May 31, 2010

    • 1 Answer

    SOURCE: turbine head of my Dyson DC08 does not spin

    This response is likely too late coming, however for others the problen appears to be the same as the fault with my turbine head which was that the turbine fan had become loose on its spindle. With no pressure on the brushes, friction would allow the fan to turn and drive the brushes via the belt. The faulty part is not available separately however I have repaired mine using araldite glue. Other things to check is for a worn belt. Cheers.

    Posted on Apr 28, 2010

    • 18408 Answers

    SOURCE: We have a Dyson stowaway

    this link may help you

    Posted on Dec 28, 2010

    • 107 Answers

    SOURCE: hi how do you dismantle the head turbine for the

    There are two (or is it three) plastic screws on the underside of it. This allows it to be partially split so you can clean the area around the brush roll.
    To strip it further needs a Torx T15 bit, but I don't advise doing that unless you know what you are doing and are confident about the re-assembly.
    Cleaning around the brush roll area is all most people need to do with these and that is a simple matter.

    Posted on Jan 21, 2011

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    1 Answer

    Seems like the problem with the turbine head is a frequent problem. I am having the same problem with the brushes do not turn right when put on the carpet.i have already paid to get looked at .

    Turbine nozzles require a lot off suction to work properly. If the filters are clogged it can reduce the suction. It might help to replace all of the filters.

    Apr 29, 2016 | Dyson DC23 Turbine Head

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    How do i remove the brush bar?

    Hi there, it's Jack at Dyson.

    It's quick and easy to remove the brush bar from DC23's turbine head - there are two round catches to turn, and a slider catch to undo:

    Once you've removed the soleplate, the two brush bar sections pull out. You can then check the Turbine head for blockages, and carefully cut away any threads or hair taking care not to damage the bristle tufts.

    I hope this helps. If you'd like any further advice on using or maintaining your DC23, just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    How to I fix the stuck power cord on the Dyson DC23 Turbine Head Animal?

    Hi Saule, it's Jack at Dyson.

    I'm sorry to hear your DC23 Turbine Head's cord seems to be stuck. If there's an issue with the cord reel mechanism, your machine may need a repair.

    We'd be happy to help you arrange this, and will also be able to confirm if this is covered under your Dyson parts and labour warranty. Please note, we would advise against trying to repair the machine yourself in case damage is caused - if your vacuum is within our warranty period, this could also void any remaining cover.

    When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to discuss your options with our experts.

    We'll look forward to speaking with you.

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    How do I get a new belt to repace a broken one in a DC23 turbine head

    Hi there, it's Jack at Dyson.

    The Turbine head's belt is not a part we would ask a customer to fit, and therefore it's not available as an individual component. It's part of the turbine drive mechanism, and we'd advise against attempting to dismantle this as it could result in damage to the Turbine head. If the Turbine head happened to fail within the Dyson warranty period we should normally be able to replace it, as long as it's been used and maintained according to the User guide. Out of warranty, a replacement Turbine head could be chargeable.

    If you'd like some additional help or advice from our experts you're welcome to contact us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Oct 07, 2014 | Dyson DC23 Turbinehead Canister Vacuum...

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    Dyson DC23 canister vacuum turbine head attachment stops spinning.

    bearing inside the turbine has failed. cant be repaired you will need to buy a new one your local vac centre will have one

    May 17, 2017 | Dyson DC23ACTUSC Bagless Canister Cyclonic...

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    Beater bars not turning

    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.

    If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.

    If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum:

    If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.

    Best wishes,

    Dyson Online Customer Service

    Nov 18, 2013 | Dyson DC23 Bagless Canister Cyclonic...

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    Dyson turbine head

    Hi Kevin, Alec from VacuumSpot here. Unfortunately Dyson don't actually sell individual mechanical components to their turbine heads, so even though it is probably a pretty easy repair you can't get the parts. In this case you will have to buy a complete new head.

    May 25, 2013 | Dyson Stowaway DC23 Bagless Canister...

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    My Dyson DC23 the turbine head does not spin well. I have cleaned it and the filter several times. It is like the piece of rubber in the head does not seal down correctly to cause the turbine head to spin...

    Hi there,

    I'm sorry to hear you're dissatisfied with your DC23. If you haven't already got in contact with us directly, I'd strongly encourage you to do so. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue you're experiencing, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Dyson Online Customer Support

    Sep 01, 2011 | Vacuums

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    Our Dyson DC23 turbine head is not spinning as well as it should. We have dismantled the brush bars and they are now clean on the inside and out. And there is plenty of suction. The head does work properly...

    Call them, explain your problem and probably they will send you replacement part, at least they will describe what part is malfunctioning, and you can purchase on amazon or something, here: Amazon com Dyson DC23 parts I hope this was helpful. Have a nice day

    Aug 15, 2011 | Dyson Stowaway DC23 Bagless Canister...

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