Question about Sentry Fireproof Safe

1 Answer

I changed the battery, but my sentry 1610 is not responding. Look like the whole keypad is dead. Can you please tell me is there a secondary battery for the keypad?

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  • Sentry Expert
  • 170 Answers

Could be the battery holder is bad. A1 Locksmith Burlingame CA 94010 have Sentry safe locks, keys, battery holders, battery door covers, and door handles. But only a small supply in stock.

Posted on Nov 23, 2013

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 2 Answers

SOURCE: Sentry Model 1610 Won't Open

I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.

Posted on Jan 22, 2009

  • 1 Answer

SOURCE: Sentry Model 1610 Won't Open

Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

Posted on Aug 21, 2008

  • 1 Answer

SOURCE: changing the combination

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} You must have the factory combination in order to change the combination that was added to the safe and the factory combination can not be erased if that is the combination you are trying to erase.

All you have to do is press program & type in the factory code 2 times & that will erase the number you created.

Then to add a new combination all you have to do is: press program followed by 5 new numbers. Then to see if they new number works, just type in the new combination & the green light should come on & you have 4 seconds to turn the handle

Posted on Nov 25, 2008

jvernice
  • 63 Answers

SOURCE: We forgot the combination to our Sentry Fire Safe Model 1610 HELP

Contact SENTRY

Sentry Group
Attn: Dept. 200 882 Linden Avenue
Rochester, NY 14625-2784
Please allow 7-10 business days, upon receipt of your request, to receive your combination.

This request may be faxed to us at : 585-381-2940.

The combination will be faxed or e-mailed back to you only if requested to do so on your correspondence and you have included a copy of a $15* money order on your fax (please allow 24 hours for processing your faxed request).

To pay by MasterCard or Visa please contact our Customer Service Department at 1-800-828-1438 (please do not fax your credit card number).

Posted on Jul 31, 2009

loxmith
  • 21 Answers

SOURCE: Sentry Model 1610 Won't Open

Hi,
here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438

Posted on Jul 24, 2010

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3 Answers

How do I open my Sentry Safe when the batteries have gone dead?


Some safes come with a key to open it with when this happens.key hole is cancelled under or near the keypad...not sure if yours is one of them.or there maybe a slot to plug in a battery pack .good luck..hope I have helped.

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Battery does not have enough current to actuate the mechanism. I have 2 Sentry 1610's with the same problem. I solved it by removing the battery & using a variable DC Power Supply set to 9 volts, and adjusting the current up until I got a response to my combination on the keypad. This is the only way I can get into or close my safes now.

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Hello. Take the old battery to any radio shack store or walmart where they will have replacements for you. J.

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would you know the factory recovery code for sentry 1610 as
i lost it or it is locked in my safe. My battery has been dead
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Sentry 1610 safe - battery is dying?


I have 2 Sentry 1610 Safes. A fresh alkaline battery MAY open the safe once (maybe twice), and then the same problem. I have a variable DC power supply that I hook up to the battery terminals, set to 9 volts and increase the current until the keypad responds & the deadbolt releases. Sentry has no solution for this problem, as this model is too old & they have no parts or troubleshooting. If you know someone with a small DC Power Supply, you can get your safe open / closed.

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8 Answers

Sentry Model 1610 Won't Open


I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.

Oct 09, 2008 | Sentry Fireproof Safe

1 Answer

Sentry Model 1610 Won't Open


Hi,
here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438

Jul 02, 2008 | Sentry Fireproof Safe

11 Answers

Sentry Model 1610 Won't Open


Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

Mar 29, 2008 | Sentry Fireproof Safe

1 Answer

I let bettery go too long


https://www.sentrysafe.com/customerCare/retrieveCombination.aspx...

you shuold find all the answers there. Try turning the keypad mount clockwise to open it, and you should have access to the battery terminal. Put new batteries in and you should have no problem with the code.

Jan 17, 2008 | Sentry Fireproof Safe

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