Question about SanDisk Sansa Clip MP3 Player

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Cant detect the device

When i connect my sandisk 1 gb...to the computer it says..a problem occure in installing the device..your device may not work properly...n after hat my device stops charging..n i cant even detect it in the safely remove hardware please help me out my device is a new one ....havent used it anytime...

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  • jora6610 Jan 12, 2009

    I have the same problem. When I try to trouble shoot in the Add Hardware section of the Windows XP Control Panel, the wizard says: The drivers for this device are not installed. (Code 28)

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Most likely why that isn't working correctly is because your usb port on your computer is most likely bad... I know someone who had the same problem and once she plugged the player into another usb port it worked like a charm.

Posted on Jan 13, 2009

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Sansa mp3 player not detected by system


1. I assume you are using a USB Port to connect the device?
--Yes - Continue - If No, please specify connection method

2. Does using another USB Port on the PC make any difference?
--No - Continue - If Yes, that port on the PC is not functioning.

3. Are other USB devices that you plug into the PC detected?
--Yes - Continue - If No - the USB system on the PC is not functioning - upgrading or reinstalling the driver might work if it is not a hardware malfunction.

4. Did you install any type of driver for the Sandisk mp3 player?
--No- Continue - If Yes - uninstall and reinstall the driver.

5. Do you have another USB cable to try with the device?
-- If No, try another PC.

CL23

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For God's sake help me!!


MAKE SURE YOUR SANDISK IS PROPERLY CONNECTED TO YOUR COMPUTER THEN-GO TO YOUR START MENU-CLICK ON CONTROL PANEL-THEN CLICK ON SOUND SPEECH AND AUDIO DEVICES ON THE BOTTOM CLICK ON PORTABLE MEDIA DEVICES AND FOLLOW THE STEPS YOU COMPUTER GIVES YOU. GOOD LUCK AND I HOPE I WAS ANY HELP TO YOU.

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