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All I can do is refer you to the manufacturer's instructions. See page 5 after downloading your user manual. If you can not turn the cap off, then the cap is possibly cross threaded onto the shaft end and/or the threaded end if the driveshaft is stripped. See if the user instructions are of help to you.
I had same problem and got a replacement cap at a small engine shop. Seems there is a baffle in the cap to allow the tank to vent and to close off to prevent fuel leaking. Appears rubber baffle deteriorates over time.
Well there is either a screw knob that must be unscrewed first, or you aren't removing it correctly. Some just Pull/pop right off. Others must be pushed in and twisted (Like a child proof cap) usually in the opposite direction the line spins. Pull the cord a tiny bit to see which way it spins, then push down/in on the spool (its spring loaded) and twist opposite. Most of today's trimmers will give you the spool like that. Putting it back on it simply the reverse action.
Hold orange spool containing string while twisting the black plastic cap in the center, counterclockwise. This retaining cap is loosely spring loaded, so watch for the spring falling out. Once this locking cap is removed, the spool pulls right off.
This model trimmer uses .095" diameter line, your local home improvement store will carry replacement line and it will also carry a replacement spool with the line already spooled on it.
This trimmer is a "bump advance" trimmer meaning you bump the head on the ground while it is spinning to advance line out.
What to do to replace the line is place the trimmer on a stable flat surface (like a workbench), raise up the head if the trimmer and unscrew the cap and CAREFULLY remove the spool...you do not want to lose the spring! Take a look at the spool, it will show the direction to spool the line, spool the line then replace the spool by first putting the spring back on the shaft, then put the end of the line through the hole(s) on the side of the outer head, press the spool in place and screw the cap back on.
Of course you can eliminate about 90% of the headaches by buying a pre-spooled head at your local home improvement store...then you follow the directions above and can skip the spooling part. Cheers!
to restring it all you have to do is pop the cap of string head pull the spool out and wind your string around it in the way they say to run it.its usually on the spool wind this way with an arrow.the cap shood be pushed in and turned to unlock the cap replaces the same way