Question about Brother DCP 165C Compact Color Inkjet Multifunction Printer

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Smtp could not be found

The host 'smtp' could not be found. Please verify that you have entered the server name correctly.
Subject ', Account: 'imap', Server: 'smtp', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

As seen above this is what is says after I try to scan Image to send to and e-mail as an attachment. Scanner Working fine. Its just not sending. What Do I do??

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Nothing to do with the scanner.. your email is not set up.. contact your internet provider to give you the outgoing and incoming servers for your email.

Robert

Posted on Jan 12, 2009

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Xerox WC 3220 scan to e-mail problem with external smtp server(ISP). I am trying to configure the scanner to send mail. I follow up the instructions in the manual. When I try to test it I got smtp error ...


You can always find answers to your Xerox questions at www.xerox.com/support .

The 3220 does NOT support SSL, please verify if your email service is requiring SSL transmission. (Port 445 or 587 are indicators of SSL email requirements.) There are free email providers that will still send on port 25 without SSL. Xerox does not provide a list however so you will need to research these yourself.

Instructions for setup scan to email below:
Configure the Machine for Scan to E-mail
IMPORTANT: Obtain the following information from your e-mail service provider before configuring the machine for Scan to E-Mail.
  1. What is the host name or IP address of the SMTP server?
  2. What port number does that SMTP server require?
  3. Does the server require authentication login? If so, what format does the server expect the login? (Does the server require the full e-mail address or just the part before the @ sign?)
  4. Does the e-mail server require POP3 before SMTP authentication? If so, obtain the POP3 settings (POP3 host name or IP address, port number, and login name/password).
  5. Does the server require SSL or TLS encryption? If so, ask your e-mail provider to provide you with an e-mail server that does not use SSL or TLS encryption as the printer does not support SSL/TLS encryption for e-mail authentication.

    NOTES:
    • If you are provided with a new e-mail server to use, questions 1 - 7 will need to be answered again.
    • Xerox does not provide a list of e-mail providers that do not require SSL/TLS encryption for e-mail authentication.
    • If unable to find an e-mail service that does not require SSL or TLS encryption, See theRelated Items below for information on how to Install the Network Scan program for a Windows OS or how to Install the USB Scan Driver for a Macintosh OS. Once the scanned file is stored on your computer, it can then be e-mailed from your computer as an attached item/file in a new e-mail.
  6. What is the attachment size limit on the account on that server?
  7. What 'From' address will the printer use for Scan to E-mail? The From address should be a valid e-mail address for the e-mail server that the printer will use. Ask the e-mail provider if authentication is required if the login name (above) is allowed to be used for the From address the printer will use.

    If you do not know the answer to the questions above, contact the people that control the e-mail server you want the machine to use for Scan to E-mail. The following parties can provide you with additional assistance:
    • If the e-mail server is inside your company's network, contact the E-mail Server Administrator to obtain the required settings.
    • If the e-mail server is outside your company, contact the Technical Support for that e-mail service to obtain the required settings. This may be your Internet Service Provider (ISP), or a 3rd party E-mail Service Provider.
Configure the Machine's E-mail Settings Using CentreWare Internet Services (CWIS)
After you have obtained the above information, configure the machine's e-mail settings using CWIS.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to theProtocols folder to expand the list of options.
  4. Click on the [SMTP Server] link.
  5. Click on the [IP Address] or [Host Name] radio button.
  6. Enter the IP address or domain (host) name of the SMTP (e-mail) server in the field provided.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.

    NOTE: If using the domain (host) name, make sure DNS is enabled on the machine. By default, DNS is disabled. To enable and configure DNS settings, click on the Properties tab, click on the TCP/IP link under the Protocols folder, enter the required DNS settings for your network in the DNS/DDNS field, and then click on [Save Changes]. Contact your Network Administrator to obtain the correct DNS settings.
  7. Enter the port number used by the e-mail server, from 1 to 65535, in the field provided. The default port number is 25. If you use an IP address for the SMTP server, verify that the IP address for the server will not change.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
  8. If authentication is required, insert a check mark in the SMTP Requires Authentication check box.
  9. In the SMTP Server Login Name field, enter the SMTP login name.
  10. In the SMTP Server Password field, enter the SMTP password and then retype the same password in the Verify Password field.
  11. If the E-mail server requires POP3 before SMTP authentication, continue with step 13. Otherwise skip to step 17.
  12. If POP3 before SMTP authentication is required, insert a check mark in the SMTP requires POP3 Before SMTP Authentication check box.
  13. In the POP3 Server and Port field, enter the IP address or domain (host) name of the SMTP (e-mail) server and the port number. The default port number is 110.
  14. In the POP3 Server Login Name field, enter the POP3 login name.
  15. In the POP3 Server Password enter the POP3 password and then retype the same password in the Verify Password field.
  16. Click on the [Save Changes] button.
  17. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  18. Click on the [E-mail] link.
  19. Click on the [E-mail Setup] link.
  20. In the Default [From:] Address field, enter the from E-mail address that the printer will use for sending E-mail.

    NOTE: If you do not want the from address that the printer will use to send E-mail to be automatically copied on any E-mail that is sent from the printer, make sure that the check box next to Always prompt for file format setup before scanning is not checked. Additionally, the following default settings can be set for Scan to E-mail:
    • Default Original Type - Available options are: Text, Text/Photo, and Photo
    • Default Scan Resolution - Available options are: 100 dpi, 200 dpi, and 300 dpi
    • Default Attachment Type - Available options are: PDF, TIFF - Multi Page, and TIFF - Single Page
    • Default Scan Color - Available options are: Mono, Gray, and Color
    • File Format Setup Prompt - Leave this box unchecked if you do not want to be prompted for the file format each time you Scan to E-mail.
    • Conformation Sheet - Available options are: On Errors Only, Always, and Off
  21. Click on the [Save Changes] button.NOTE: See the Related Items below for information on how to Scan to E-mail. When Scan to E-mail is successful, it is recommended to print a copy of the SMTP Server settings and E-mail Setup settings from CWIS for your records. If Scan to E-mail fails in the future, refer to these settings.
Configure Additional E-mail Security Settings (Optional)
For additional security when sending e-mails, the machine can be configured to require the sender to be authorized prior to using the machine's Scan to E-mail service. This is an optional security feature for Scan to E-mail and is disabled by default.
Authorized users for Scan to E-mail can be configured using CWIS. Up to 2,000 users can be registered.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  4. Click on the [User Authentication] link.
  5. Insert a check mark in the Enable Auth User check box to enable user authentication.
  6. If necessary, insert a check mark in the Enable Guest Account check box to allow guest access. If this option is enabled, enter a login name and password for the guest account in the fields provided.
  7. Click on the [Add] button to add new accounts.
  8. Enter a username, an authentication ID, a password and an e-mail address in the fields provided.
  9. Click on the [Save Changes] button. The user will be added to the User Authentication List.

Nov 04, 2013 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

I would like to scan a color picture and send it to my e-mail address. What are the exact steps to do this.




Type the machine ip adress on the adress bar of the machine and hit enter.
Then the machine webpage will appear



1. Click the Network Settings link, login asadmin, username is admin and password is also admin and click the Services Settings link.




2. Use the SMTP server IP addresses in the Primary andSecondary Server fields rather than the server names.


3. Verify if the mail server is using the default SMTP portof 25. If it is not, then change the Port Number to match the server. Port 587is a commonly used port if authentication is required.


4. The Reply Email Address must be a valid local emailaddress for some mail servers or messages will be discarded. If using a Reply Email Address like: noreply@whatever.comor scanner@whatever.com confirm that the email address actually exists.


5. If the server is running SSL (GMail uses SSL) for bettersecurity, check the box next to Enable SSL. Click here for instructions on how to setup scan to GMail.


6. Leave the User Name and Password blank temporarily andperform the Connection Test. A successful response will verify that the serveris really a valid SMTP mail server.




The following should be performed byan I.T. person

Mail server settings

1.Createa new user account and password for the mfp on the mail server this useraccount name , the name set in the mfp

Apr 08, 2011 | Sharp MX-2700N Color Copier

2 Answers

Kyocera 5050 error code 2202


This is an error is indicating a connection error when using the send feature.

Below I have provided some information or for more information download the users guide from the manufatcures website using this link. http://usa.kyoceramita.com/americas/jsp/Kyocera/resource_details.jsp?pid=16088&rid=16313

2101, 2102, 2103, 2201, 2202, 2203, 3101:

The network cable is disconnected or the hub that it is connected to is not operating properly. Check the cable and the hub. Otherwise, the server name or the host name of the SMTP server is

not set correctly. Use COMMAND CENTER and register the SMTP server name and the host name

correctly.


2204: The E-mail size exceeds the acceptable send data capacity. Decrease the size or resolution of the scanned data to be transmitted and resend the E-mail. 5101, 5102, 5103, 5104, 7102, 720f:

Turn the main power switch off and back on. If this error occurs several times, make a note of the displayed error code and contact your service representative.(Refer to the corrective action for the error message " An error has occurred.")


9181: The scanned original exceeds the acceptable number of pages of 999. Send the ecess pages separately.


Hope this is helpful,

Shawn

Mar 11, 2011 | Kyocera Mita KM-5035 Printer

1 Answer

I'm trying to figure out how to scan a document and send it to email using an IKON (Canon) imagerunner C3220 copier? Is this possible?


The following steps will allow you to send and receive E-mail: 1. Make sure you have all of your TCP/IP information set up (IP address, Subnet Mask, Gateway, DNS Server (if one), Host Name, and Domain name of your Domain) before you begin.
2. Enter into the Network Settings and Select E-mail/I-Fax.
3. If you are setting this up for SMTP (Simple Mail Transport Protocol) to send E-mail and I-Fax, enter the IP address or Fully Qualified Domain Name (FQDN) of your mail server in the SMTP Server section. For example: mail_server.organization.company.com. Then enter the email address that will be the default sender in the SMTP Address field.
4. If you use POP3 and want to receive e- imageRUNNER mail and I-Faxes, fill in the IP address or FQDN of your POP3 server and the account added for the imageRUNNER-iR. The password is optional and needs to be entered if set on the e-mail account of the imageRUNNER-iR. Set the POP interval (how often the machine will log in and check for mail).
5. Reboot the device.
* Note - AUTHENTICATION ISSUES -
-If the SMTP mail server requires authentication for sending email, enter Encryption/Authentication login information (SMTP authentication via a username and password).
- For the models that do not support SMTP authentication, the administrator will need to set up a SMTP Relay.

Apr 14, 2010 | Canon imageRUNNER C3220 Color Copier

1 Answer

Scan to email gives server response error in home network. SMTP server tried by IP address and DNS name. Port 25 Authorisation POP for SMTP. The other authorisation types give a network error straight...


I've just discovered that Ricoh's built in software only works if your SMTP server sends out without picking up password or authentication.
Having same issue and it worked fine when it was behind corporate firewall with the same connection settings (IP address) as the SMTP server.
Once I changed web hosting - it won't recognize the SMTP server or any authentication methods. According to IKON (Ricoh support for the USA) - your SMTP server has to have "relay exception"

Feb 20, 2010 | Ricoh Aficio SP C222SF All-In-One Laser...

3 Answers

Xerox Workcentre 4150 having problems setting up Scan to Email


  1. Print a Configuration Report. See the Related Items below for additional information.
  2. The following fields should be set as indicated for scan to e-mail to be properly enabled and set up:
    1. Under the Installed Options section, Email field: Installed / Enabled
    2. Under SMTP Setting section, SMTP Host Name or SMTP Server IP Address field requires a valid entry.
    3. Under SMTP Setting section, Default E-mail Address field requires a valid entry.
If the WorkCentre is a network connected configuration, it will arrive with the E-mail service enabled. The copier-only model is not network connected and cannot perform Scan to E-mail.
NOTE: E-mail is enabled at factory, by default. If the E-mail button is not available on the All Services screen, enable E-mail in the Tools mode.
Before starting the setup procedure, make sure the following items are available or have been performed:
  • Make sure the WorkCentre is fully functioning on the network. See the Related Items below for additional information.
  • E-mail service must be available (enabled).

    NOTE: E-mail is available by default.

  • Make sure the TCP/IP protocol is set up and the HTTP protocol is enabled on the WorkCentre; both protocols must be fully functional.
  • Obtain the IP Address of a functional SMTP mail server that accepts inbound mail traffic. See your Network Administrator for additional assistance.
  • Make sure the DNS settings are configured correctly and obtain the Domain Name address, if applicable. See your Network Administrator for additional assistance.
  • Create an E-mail account which the WorkCentre will use as the default 'From' address.
  • Test the E-mail account by sending an E-mail to the WorkCentre account. This task should be completed at a mail client on your network that supports SMTP.
To access E-mail settings using Internet Services from a web browser window:
  1. From a computer, open the CentreWare Internet Services (CWIS) window. See the Related Items below for additional information. The main CentreWare Internet Services window will be displayed.
  2. Click [Properties], click [Connectivity], click [Protocols], and then click [TCP/IP].
  3. Enter the Domain Name in the Domain Name field. For example, type: abc.xyz@company.com in the field.

    NOTE: It is only necessary to configure the DNS settings if Host Names are to be used.

    If Dynamic Addressing has been set on the WorkCentre (DHCP or BootP) the Domain Name will not be accessible. To be able to access the Domain Name, select [Static] from the IP Address Resolution menu list.

  4. Scroll to the bottom of the window and click the [Apply] button to implement any modifications.
  5. When prompted, enter the current Tools mode information in the Username and Password fields.

    NOTE: The default Username is 'admin' and Password is '1111'.

  6. Select [SMTP Server] from under the Internet Services Protocols section.
  7. Select either [IP Address] or [Host Name] and then enter the Host Name, or the IP Address and Port Number (1 - 65535) of the SMTP Server. The default Port is 25.
  8. Place a check mark in the Server Requires SMTP Authentication check box if required.
  9. Enter the Login Name and Password.
  10. Click on the [Properties] tab. The Properties window will be displayed.
  11. Click [Services], click [E-mail Settings], then click [E-mail Setup]. The E-mail Setup window will be displayed with the following list of options:
    • Scan Resolution
    • Attachment Type
    • Output color
    • Date / Time stamp on PDF documents
    • 'From' and 'To' Security Options
    • Auto send to self
    • Specify default Subject field text
    • Specify default Message Body text
    • Specify default Signature text
    • Programmable SmartKeys
    • Choose E-mail / Fax Forwarding rules
    • Choose Confirmation Sheet rules
  12. After making any required selections, click on [Apply

Mar 31, 2009 | Xerox WorkCentre 4150 All-In-One Laser...

1 Answer

Scanning


Follow the instructions below if you run into any configuration problems report back to this site and I will be notified by email.
-
Scan to E-mail allows a scanned document to be distributed to one or more e-mail addresses. This feature allows e-mails to be sent from the printer directly to an SMTP mail server.

NOTE: This solution assumes Microsoft Internet Explorer is being used as the web browser. Other web browsers may vary. You may need to contact your System Administrator to perform this solution, as it requires knowledge of the network’s email system.

The printer will have to be configured for TCP/IP (IP Address, Subnet Mask, Broadcast Address, Gateway Address). Before you begin, print a System Settings List and make sure the printer has an IP Address and that Internet Services is enabled. See the Related Items below for additional information.
NOTE: An e-mail server must be configured properly and running on the network to perform this solution. The IP Address of the e-mail server is required.
  1. Open an Internet browser window on the workstation.
  2. Enter the IP Address of the printer in the Address field, and then press [Enter] on the keyboard. The Internet Services window will be displayed.
  3. Click on [Properties]. The Properties window will be displayed.
  4. Click on [Machine Details] from the list on the left side of the window.
  5. Enter a valid SMTP Compliant e-mail address in the Administrator E-mail Address field.

    NOTE: When entering the address the SMTP-compliant format must be used, for example, person@company.com. Any replies to e-mail sent from the printer will go to the address specified in the field.

  6. Enter a valid SMTP Compliant e-mail address in the Machine E-mail Address field.
  7. Click on [Apply New Settings].
  8. If prompted for a user ID and password, enter the administrator user ID and password in the fields provided, and then click [OK].

    NOTE: The default user ID and password is admin and are case sensitive.

  9. Click on the [+] next to the Protocol Settings folder. A list of items will be displayed.
  10. Click on the [E-mail] link. A list of settings will be displayed on the right side of the window.
  11. Select the receiving protocol to be used from the Receiving Protocol pull-down menu.

    NOTE: Contact your System Administrator for more information regarding the receiving protocol of your e-mail server.

  12. Enter the IP Address of the POP3 Server in the POP3 Server Address field.

    NOTE: There is no option to set a DNS Host Name for the POP3 Server. Contact your System Administrator if you require additional information.

  13. Enter the username for the POP3 account in the POP User Name field.
  14. Enter the password for the POP3 user name in the POP User Password field.
  15. Enter the password again for the POP3 user name in the Confirm Password field.
  16. Enter the IP Address of the SMTP Server in the SMTP Server Address field.

    NOTE: There is no option to set a DNS Host Name for the SMTP Server. Contact your System Administrator if you require additional information.

  17. Click on [Apply New Settings]. A page will be displayed asking for the printer to be rebooted for the new settings to take effect.
  18. Click on [Reboot]. A 'Do you want to Reboot?' message will be displayed.
  19. Click [OK] to continue with the reboot.
  20. Click on the [X] in the upper, right corner to close the window.

Jun 20, 2008 | Xerox WorkCentre M-24 Color Copier

2 Answers

Email Address Problems


You must enter a DNS server on the "Network Settings > TCP / IP" page. If you're unsure of it, try copying your default gateway.

Jan 31, 2008 | Samsung CLX 3160fn All-In-One Printer

1 Answer

Brother MFC-420CN USB All-in-one


It is not a big problem, you first need to refresh your internet settings. Click on internet icon, scroll down to properties, click on advanced, and down the bottom on refresh or rest, ok, now turn pc off, restart and go again. I f this does not work, email me at amethystgerry@bluemaxx.com.au

Aug 15, 2007 | Brother MFC 420CN All-In-One InkJet...

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