Question about Canon Vixia HF11 Flash Media Camcorder

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Canon Vixia HF11 which will not record

I have a Canon Vixia HF11 and I have not used my camera in about 4 months (worked perfectly last time used). I recently tried to use it and it powers on and everything works perfectly, EXCEPT the camera will not record anything. I am able to retrieve all video footage which was stored on the camera, access playback and watch previously recorded footage through the lcd screen, use onscreen menus, etc... However, whenever I switch the camera control dial to record mode I cannot record anything (I get a blank lcd screen). I cannot access the menu or do anything while the camera is in record mode. However, when I switch the control to playback mode everything there works great. Any suggestions? Can anyone recommend somewhere to take it/mail it to have it repaired? Do you think it is worth trying to have it repaired? I contacted Canon and they referred me to an authorized Canon repair company for a cost of approximately $300. While I paid considerably more money for the camera than this repair amount a few years back. I also realize I can get a new camera with as much functionality as this one had for about that price now. I really love my Canon Vixia HF11 and would love to find a way to get it working again.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Posted on Jan 02, 2017

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SOURCE: I can not record video but I can watch the tape that I shooted before

Canon writes at its website http://www.usa.canon.com/consumer/contro... Malfunction: It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image. Canon's Response: Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair. U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

Posted on Sep 19, 2007

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SOURCE: Black Viewfinder & Screen.

Thousands of us have had this problem with Canon MV600 camcorders, and now they have aknowledged there is a problem and are repairing them for free!! Get in touch with Plymcare, Marshall Road, Devon PL7 1YB (sorry didn't write their number down). Or just remove battery and tape and send it to them - you'll get it back within a week, working like new, totally free. Just got mine back and filmed my 5 1/2yr old for first time since it went off on her 3rd birthday!

Posted on Mar 19, 2008

  • 37 Answers

SOURCE: Playback STD Locked Playback is Restricted message

the tape most likely has the lock switched on, it's secured so no one can even view it, why it happend, beats me, look at the bottom of the tape, if it has the lock switch, and is pushed up to "lock" push it back down, if  that doesn't work than I'm not sure, sorry.
hope this helped- snowsurfer58

Posted on Nov 06, 2008

cpt100
  • 154 Answers

SOURCE: Canon XL2 wont record or playback tapes - grey lines.

The video heads may be clogged. Depending on the severity of clogging, if minor, you can clean the heads with the head cleaning tape other option would be manual and direct cleaning by technician. First, open the tape loading area for dust removal by canned air, clean pinch roller with Q-Tip using denatured alchohol and try it. If it did not do the job. Assigne it to a technician for about $99 for a professional cleaning. Good luck -James. For further assistance by email, go to www.camerarepairjapan.com

Posted on Mar 27, 2009

  • 1 Answer

SOURCE: no picture

If you want to have it done for free check the canon service note - it may help and will not cost you a broken penny. http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=227&modelid=9740&keycode=2112&id=48266

Posted on May 07, 2009

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Convert Canon VIXIA HF S21/HF S200/HF20 AVCHD MTS/M2TS Files to iPad


Canon Vixia HF camcorders are becoming more and more popular among people who want to capture movies and movies of their daily life and interesting moments. Most Canon Vixia HF series Camcorders store video in AVCHD .mts file format that is a high definition video format. Take Canon Vixia HF S21 as an example, Canon HF S21 stores video in AVCHD MTS file format with MPEG-4, AVC/H.264 as video codec, and the 64GB internal flash drive enables long time video recording for more than 8 hours with Full HD 1920x1080 recording at FXP profile. It enables double slots for SD memory cards. (Some of Canon HF series and Canon VIXIA HF series camcorders are compatible with Mac, see at iMovie '09: Camcorder Support )<br /> iPad, as the newest tablet computer of Apple, offers you the best way to experience the web, email, photos, and video. However, if you want to enjoy videos shot by Canon Vixia Camcorder on iPad, maybe a little difficult for you to directly import Canon VIXIA AVCHD mts files to iPad, for iPad supported video formats are H.264, MP4, MOV. So you need to transfer Canon Vixia HF video files to MOV, MP4 or H.264 for iPad firstly, then you can import converted AVCHD MTS files to iPad and play them on iPad. <br /> Doremisoft Mac Canon VIXIA HF to iPad Converter is the best software to convert Canon VIXIA AVCHD MTS/M2TS to iPad MOV/H.264/MPEG-4, etc. It also can transfer AVCHD camcorder and camera video to other popular video formats including AVI, WMV, M4V, 3GP, 3G2, MPG, SWF, FLV, DV, MPEG-1, MPEG-2, MKV, H.264/MPEG-4 AVC, MPEG-1, MPEG-2, MPEG-4, MP4-Xvid, etc in order that you can import these AVCHD MTS/M2TS files to iMovie, FCP, FCE, iDVD, iPhone, Apple TV, iPod, PSP, BlackBerry, etc. <br /> Now, tutorial for you to convert Canon VIXIA HF AVCHD MTS files to iPad step by step as follows:<br /> Step1: Install and Launch Doremisoft AVCHD Converter for Mac<br /> Step2: Add Canon VIXIA HF Video Files<br />Click "Add File" to upload Canon VIXIA AVCHD MTS/M2TS files to Mac AVCHD Video Converter. You can add several videos one time.<br /> Step3: Select Output Video Format for iPad<br />Click "Profile" to open the Profile drop-up list to choose MOV, MPEG-4 or H.264 for iPad on Mac. And you also can set output video format for Mac, iMovie, Quicktime, iDVD, iPod, iPhone, etc.<br /> Step4: Convert Canon VIXIA HF AVCHD MTS/M2TS for iPad<br />Click "Start" to convert Canon VIXIA HF AVCHD video to MOV, H.264 or MPEG-4 for iPad. After conversion finished, you can watch and share converted Canon VIXIA HF videos on iPad.<br /> Related: How to Convert and Import Canon VIXIA AVCHD MTS/M2TS Files to FCP for Editing?<br />How to Convert and Edit Canon VIXIA HF series to iMovie?

on Nov 19, 2010 | Computers & Internet

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Import Canon VIXIA Series Video to FCP and Edit Canon VIXIA HF Video in FCP


Most Canon VIXIA HF series and other VIXIA series camcorders record video in high definition using a special codec (compression/decompression) called AVCHD, for example, Canon VIXIA HF11, VIXIA HF R11, VIXIA HF200, VIXIA HF R100, etc store videos in HD format using AVCHD compression and the files have MTS extension. For Mac users, it's virtually impossible to edit Canon VIXIA AVCHD footage natively in FCP due to different video codec and taking large space.

But also some of Canon VIXIA HF series camcorders can support iMovie' 09 or iMovie' 11. You can check the list of Canon VIXIA HF camcorders compatible with iMovie' 09 as follows:
Canon VIXIA HF M30, VIXIA HF M300, VIXIA HF R100, VIXIA HF R11, VIXIA HF S20, VIXIA HF S21, VIXIA HF S200

So if you would like to edit Canon VIXIA AVCHD video in FCP, you need to convert these AVCHD MTS files to FCP supported video format like MOV, MP4, DV, then you can import them to FCP for editing.

Doremisoft Canon VIXIA to FCP Converter is specially designed for Mac users to convert camcorder video like Canon VIXIA video, Sony HDR video, Panasonic HDC video, etc to Final Cut Pro MOV/MP4/DV. It also supports converting video including MTS/M2TS/TS/TRP(AVHD H.264, VC-1, MPEG-2 HD), MKV, etc to MOV, MP4, AVI, M4V, 3GP, 3G2, MPG, DV, MPEG-1, MPEG-2, WMV, etc.

Doremisoft Mac AVCHD Converter not only have the ability to convert HD videos to SD (Standard Definition) format, but also the ability to convert SD to HD which contains MPEG2-HD, MPEG4-HD, H.264-HD and more. More editing functions of Canon VIXIA to FCP Converter you can see edit AVCHD MTS/M2TS Files on Mac OS.

Before you import Canon VIXIA videos to FCP to edit them, the following easy guide can help you convert Canon VIXIA AVCHD MTS/M2TS files to MOV, DV or MP4 for FCP.

Step1: Add Canon VIXIA Video Files
Click "Add File" to upload your chosen Canon AVCHD MTS, M2TS files to Canon VIXIA to FCP Converter after you lauched it.

Step2: Set Output Video Format for FCP
Click "Profile" to open the Profile drop-up list to select MOV, MPEG-4 or DV as output video format for FCP on Mac OS. And you also can convert Canon VIXIA MTS files to iMovie, Quicktime, iDVD, iPod, iPhone, etc.

Step3: Convert Canon VIXIA Video to FCP
Click "Start" to convert Canon VIXIA videos to FCP, and you can edit your these converted AVCHD files with FCP on Mac OS X after converting finished.

Related: How to convert AVCHD(MTS,M2TS) to DV on Mac?
How to Convert and Edit Canon VIXIA HF200, VIXIA HF R11, VIXIA HV30 Video to iMovie?

on Nov 17, 2010 | Computers & Internet

1 Answer

How do i delete videos?


Follow the instructions in the "Deleting Scenes" section of the manual (page 43 in my copy). If you need a manual, you can download one from the manufacturer's web site at
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Jul 08, 2011 | Canon Vixia HF11 Flash Media Camcorder

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My Canon Vixia HF11 viewfinder all of the sudden began not showing anything on the viewfinder UNLESS I flip it over to face the direction I am filming. So when I try to film and look at something, it is...



The most likely cause for this is a damaged or defective flexible ribbon cable that connects the LCD to the camera body and can be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

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Merge Canon Vixia HF11 AVCHD (mts) to Avid Media Composer 5 I'm a videographer...


Merge Canon Vixia HF11 AVCHD (mts) to Avid Media Composer 5

I'm a videographer for Rasmussen College. I have a BA in Film with concentration in Editing and Sound Designing and here at Rasmussen College my video projects vary from internal communications and training, to marketing (adds) and video content for the online classes.
The little cam I own for my work is a Canon Vixia HF11 which records AVCHD in .MTS files; I also have a Sony EX1R. I decided to use Avid Media Composer for editing because they advertised that the new version (5.0) will import AVCHD footage. The problem with those AVCHD files is that they are divided in chunks of 2GB each and most of the editing systems do not work well with reconstructing the footage. There are little apps (like MTSMerger.exe) that will merge them into a big file, but I have problems to import even these new big ones. The next step is to use a third party transcoder to convert the footage into something that Avid will easily accept (and I choose .mov with H.264 codec). It takes me some time to find out one good AVCHD converter that meets my requirements calledAunsoft MTS Converter after comparing several similar converting tools. This is how the program looks like:

Though the standard .mov with H.264 codec works quite well in Avid, but I will love to have a tool that will transcode this AVCHD footage into XDCAM EX type. A direct transcoder from AVCDHD formats to let say P2 and XDCAM-EX type for use natively with Final Cut Pro and Avid MC would be great. And if this software will also take advantage of NVIDIA CUDA and/or MATROX MAX technology that will be awesome. In the mean time I will probably buy TMPGEnc 4.0 Xpress to use the Avid DNxHD Codec.

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you need to convert them to .mov format. May I suggest using Quicktime Pro. 

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