Question about Canon Vixia HF11 Flash Media Camcorder

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Canon Vixia HF11 which will not record

I have a Canon Vixia HF11 and I have not used my camera in about 4 months (worked perfectly last time used). I recently tried to use it and it powers on and everything works perfectly, EXCEPT the camera will not record anything. I am able to retrieve all video footage which was stored on the camera, access playback and watch previously recorded footage through the lcd screen, use onscreen menus, etc... However, whenever I switch the camera control dial to record mode I cannot record anything (I get a blank lcd screen). I cannot access the menu or do anything while the camera is in record mode. However, when I switch the control to playback mode everything there works great. Any suggestions? Can anyone recommend somewhere to take it/mail it to have it repaired? Do you think it is worth trying to have it repaired? I contacted Canon and they referred me to an authorized Canon repair company for a cost of approximately $300. While I paid considerably more money for the camera than this repair amount a few years back. I also realize I can get a new camera with as much functionality as this one had for about that price now. I really love my Canon Vixia HF11 and would love to find a way to get it working again.

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Posted on Jan 02, 2017

SOURCE: I can not record video but I can watch the tape that I shooted before

Canon writes at its website Malfunction: It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image. Canon's Response: Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair. U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to

Posted on Sep 19, 2007

SOURCE: Black Viewfinder & Screen.

Thousands of us have had this problem with Canon MV600 camcorders, and now they have aknowledged there is a problem and are repairing them for free!! Get in touch with Plymcare, Marshall Road, Devon PL7 1YB (sorry didn't write their number down). Or just remove battery and tape and send it to them - you'll get it back within a week, working like new, totally free. Just got mine back and filmed my 5 1/2yr old for first time since it went off on her 3rd birthday!

Posted on Mar 19, 2008

  • 37 Answers

SOURCE: Playback STD Locked Playback is Restricted message

the tape most likely has the lock switched on, it's secured so no one can even view it, why it happend, beats me, look at the bottom of the tape, if it has the lock switch, and is pushed up to "lock" push it back down, if  that doesn't work than I'm not sure, sorry.
hope this helped- snowsurfer58

Posted on Nov 06, 2008

  • 154 Answers

SOURCE: Canon XL2 wont record or playback tapes - grey lines.

The video heads may be clogged. Depending on the severity of clogging, if minor, you can clean the heads with the head cleaning tape other option would be manual and direct cleaning by technician. First, open the tape loading area for dust removal by canned air, clean pinch roller with Q-Tip using denatured alchohol and try it. If it did not do the job. Assigne it to a technician for about $99 for a professional cleaning. Good luck -James. For further assistance by email, go to

Posted on Mar 27, 2009

  • 1 Answer

SOURCE: no picture

If you want to have it done for free check the canon service note - it may help and will not cost you a broken penny.

Posted on May 07, 2009

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