Question about Canon Vixia HF11 Flash Media Camcorder

Open Question

Canon Vixia HF11 which will not record

I have a Canon Vixia HF11 and I have not used my camera in about 4 months (worked perfectly last time used). I recently tried to use it and it powers on and everything works perfectly, EXCEPT the camera will not record anything. I am able to retrieve all video footage which was stored on the camera, access playback and watch previously recorded footage through the lcd screen, use onscreen menus, etc... However, whenever I switch the camera control dial to record mode I cannot record anything (I get a blank lcd screen). I cannot access the menu or do anything while the camera is in record mode. However, when I switch the control to playback mode everything there works great. Any suggestions? Can anyone recommend somewhere to take it/mail it to have it repaired? Do you think it is worth trying to have it repaired? I contacted Canon and they referred me to an authorized Canon repair company for a cost of approximately $300. While I paid considerably more money for the camera than this repair amount a few years back. I also realize I can get a new camera with as much functionality as this one had for about that price now. I really love my Canon Vixia HF11 and would love to find a way to get it working again.

Posted by on

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

SOURCE: I can not record video but I can watch the tape that I shooted before

Canon writes at its website http://www.usa.canon.com/consumer/contro... Malfunction: It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image. Canon's Response: Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair. U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

Posted on Sep 19, 2007

SOURCE: Black Viewfinder & Screen.

Thousands of us have had this problem with Canon MV600 camcorders, and now they have aknowledged there is a problem and are repairing them for free!! Get in touch with Plymcare, Marshall Road, Devon PL7 1YB (sorry didn't write their number down). Or just remove battery and tape and send it to them - you'll get it back within a week, working like new, totally free. Just got mine back and filmed my 5 1/2yr old for first time since it went off on her 3rd birthday!

Posted on Mar 19, 2008

  • 37 Answers

SOURCE: Playback STD Locked Playback is Restricted message

the tape most likely has the lock switched on, it's secured so no one can even view it, why it happend, beats me, look at the bottom of the tape, if it has the lock switch, and is pushed up to "lock" push it back down, if  that doesn't work than I'm not sure, sorry.
hope this helped- snowsurfer58

Posted on Nov 06, 2008

cpt100
  • 154 Answers

SOURCE: Canon XL2 wont record or playback tapes - grey lines.

The video heads may be clogged. Depending on the severity of clogging, if minor, you can clean the heads with the head cleaning tape other option would be manual and direct cleaning by technician. First, open the tape loading area for dust removal by canned air, clean pinch roller with Q-Tip using denatured alchohol and try it. If it did not do the job. Assigne it to a technician for about $99 for a professional cleaning. Good luck -James. For further assistance by email, go to www.camerarepairjapan.com

Posted on Mar 27, 2009

  • 1 Answer

SOURCE: no picture

If you want to have it done for free check the canon service note - it may help and will not cost you a broken penny. http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=227&modelid=9740&keycode=2112&id=48266

Posted on May 07, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do i delete videos?


Follow the instructions in the "Deleting Scenes" section of the manual (page 43 in my copy). If you need a manual, you can download one from the manufacturer's web site at
http://downloads.canon.com/cpr/software/video/VIXIA_HF11_Manual.pdf

Jul 08, 2011 | Canon Vixia HF11 Flash Media Camcorder

2 Answers

My Canon Vixia HF11 viewfinder all of the sudden began not showing anything on the viewfinder UNLESS I flip it over to face the direction I am filming. So when I try to film and look at something, it is...



The most likely cause for this is a damaged or defective flexible ribbon cable that connects the LCD to the camera body and can be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

Feb 11, 2011 | Canon Vixia HF11 Flash Media Camcorder

1 Answer

Canon hd Vixia HG20 will not power on


Sounds like your camcorder is toasted. Before sending that to Canon for repair, try the tiny Reset button on it. Its gotta be there somewhere. The other thing is connect the unit to a TV and power it up, maybe your display is the one that is not working. Use either the component cable or the composite (old-style) cable that came with it. Give it a try.

Sep 06, 2009 | Canon VIXIA HF20 High Definition Camcorder

2 Answers

Need a service manual for Canon HF11 (optionally HF10)


hope it's the manual not the service manual because you're not going to find that i'm almost positive but hey good luck

Mar 30, 2009 | Canon VIXIA HF10 HDV Camcorder

1 Answer

Canon vixia hf11


you need to convert them to .mov format. May I suggest using Quicktime Pro. 

Dec 11, 2008 | Video Cameras

Not finding what you are looking for?
Canon Vixia HF11 Flash Media Camcorder Logo

Related Topics:

31 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Video Cameras Experts

Chance Miller

Level 2 Expert

381 Answers

Chris Phillips

Level 1 Expert

19 Answers

Pieter Vleeshouwers
Pieter Vleeshouwers

Level 3 Expert

1775 Answers

Are you a Canon Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...