Question about Compaq Laptop / Notebook Video-336970-001 (336970001) CD-ROM Drive

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Hardware and driver problem

I have compaq v3000(3225 au) model notebook my mistake it felt down from my hand , after that i could not access my cd/dvd drive and even there is no icon in my computer my o/s is windows vista. 10x monik chauhan

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  • 16 Answers

Please check on the bios whether the drive is shown.(press del button, to get into bios(before booting on to OS))If the drive is not shown on bios it means that there is no problem with the OS. Are you able to open the drives tray? if not, it means that its power cord might have been detached. Else the ribbon cable might have been detached. Open the laptop and fix it throughly. If you have any doubts regarding this please mail me "sharathchandran12345@gmail.com". Surely i will assist u.. Please rank me.. ShaC

Posted on Aug 02, 2007

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Posted on Jan 02, 2017

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1 Answer

I need a cd/dvd driver


You can download the device drivers from the Compaq/HP WEBsupport/download page. Make sure you select your model laptop and the Windowsdrivers you require and install them. Click on this link to download thedrivers: -
http://welcome.hp.com/country/au/en/cs/support.html

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1 Answer

Download blu ray/ dvd drivers


You can download the DVD and device drivers from the Compaq/HP WEBsupport/download page. Make sure you select your model laptop and the Windowsdrivers you require and install them. Click on this link to download thedrivers: -
http://welcome.hp.com/country/au/en/cs/support.html

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My DVD drive of compaq presario v6608 au is not detecting or reading CD/DVD. How can I fix it? Well I hv already recovered my windows windows vista by recovery.


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps you

Mar 26, 2012 | Compaq Computers & Internet

1 Answer

Compaq laptop presario v5000 cd rom not working



your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd-rom then plug them back in this should activate the found new hardware wizard or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
make sure that the cd-dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or

if this does not fix the problem it might be a registry problem
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




hope this helps

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1 Answer

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easy... first, get the computer model, get the cd driver and reinstall the components or you can activate the enable cd writing on this drive while in the properties window also you could try updating the hardware but first scan for changes. enjoy...

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2 Answers

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You can download latest drivers for your model here
Good luck!

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os should of recognised it and installed it..maybe it installed as generic and isnt suitable.
click start , right click my computer , click properties.....In system properties screen click hardware then device manager.
here youll find youre cd/dvd device.double click on it to open and display details/driver etc.click driver heading then update...app opens giving options choose use internet.
if it cant find software check the cd/dvd name/model ( in properties still open) write it down and search on net for it....download it install it

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1 Answer

CD Rom Drive


Eveidently you disabled the CD from within control panel. I'm assuming you are familiar with windows, so I'm just going to give the buttons you press. Do the following:

Start(bottom left of screen)>Setting>Control Panel>System>Hardware>Device Manager>DVD/CD Rom Drives +>Click on your CD and select use this device (enable) down in the bottom of the box.

Press OK and close all the boxes and see if the device appears in your safely remove hardware dialogue.

If not, go to HP.com, select downloads and find the driver for your CD and reinstal.

This should clear it up.

Good luck!!

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1 Answer

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Your DVD rom driver is not working, now you reinstall the driver of the rom if possible then you can access the dvd rom.


Thanks

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