Question about HP Officejet 5610 All-In-One InkJet Printer

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Tri-color cartridge problem

My printer is indicating an error: There is a print cartridge problem (tri-color). Refer to device documentation to troubleshoot. What shall I do?

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  • RosaParedes Jan 15, 2009

    I was unable to fix it until I used a European cartrige HP22 HP9352AL

  • Anonymous Mar 14, 2009

    My printer is indicating an error: There is a print cartridge problem (tri-color). Refer to device documentation to troubleshoot. What shall I do?

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Fiend your solution direct from hp. Here is your solution...
tri-color cartridge problem - 237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
308

Posted on Mar 17, 2009

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HP Officejet 5610 All-In-One. cartridge error: refer to device documentation to troubleshoot ... I was in the process of of printing a series of documents. does not print prpoperly


Will it color copy- stand alone? Try making a copy on the printer by itself. If the copy is still printing in blue, then go to the service section in the menus, and clean the print head, if that does not work then try the recalibrate function. -If the copy comes out fine when you try it stand alone, try deleting the printer and reinstalling the printer.

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Customer Support SUPPORT"; //--> print.jpg Print | email.jpg Email | --> pagelink.jpg Link null.gif KnowledgeBase 433-75x75.gif Product
Product
--> Lexmark Z615 Country / Region:
Country / Region:
--> United States Language:
--> Language:
English Need to download
a driver?
--> Save my information--> Lights Flashing on the Lexmark Z815/ Z816 Color Jetprinter ID: ENUS17112 This document does not apply directly to your Lexmark Z615
  1. First count the number of times the light on the front of your printer flashes.
  2. Then refer to the table below for information about the error condition and recommended recovery procedures.

    Number of Flashes Error Condition Error Recovery 2 Carrier Stall:
    The movement of the print cartridge carrier has been obstructed. Remove any objects blocking the carrier path.
    4 Print Incomplete:
    The print cartridge carrier stopped in the middle of a print job due to obstruction. Remove any objects blocking the carrier path.
    12 Cartridge Short:
    The printer has detected a short circuit in a cartridge.
    1. Turn the printer off.
    2. Open the front cover.
    3. Turn the printer back on.
    4. Remove the color cartridge.
    5. Close the cover. If there are no flashing lights, the color cartridge is short-circuited.
    6. Remove the black cartridge and then reinsert the color cartridge.
    7. If there is no error indicated by flashing lights, the black cartridge is short-circuited.
    8. If you continue to receive an error indicated by flashing lights, both cartridges are short-circuited.

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Printer reads out "Print Cartridge problem (Tri Color) Refer to device documentation to trouble shoot" I purchased this HP Officejet J4550 All-in-one unit new and haven't made any color pictures with it....


I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.

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