Question about 2wire HomePortal 1000HW DSL Modem and Network Router -1000-400210-000_LN_R (1000400210000LNR)

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ATT Yahoo Internet Installer does not recognize the DSL modem

I had to re-install the OS of my PC, after that I tried to re-install the high speed Internet application from ATT/Yahoo and it could not finish because it didn't recognize the 2 Wire modem.

Other computers on my home network (wi-fi) are working fine an even my PC has access to Internet when I use Internet Explorer (through the same modem).

Best regards and congratulations for the great service guys.

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  • Anonymous Apr 03, 2009

    I had to re-install the OS of my PC (SpyWare Log Jam), after that I tried to re-install the high speed Internet application from ATT/Yahoo and it could not finish because it didn't recognize the 2 Wire modem.

    Other computers on my home network (wi-fi) are working fine an even my PC has access to Internet when I use direct Internet cable connection (through the same modem).



    Trying to use setup "manually" gets me to a non-confirmation of the key access code (the recommended USB Flash drive SMRTKY sends me in a circular motion). I get "Depending on the wireless software running on this computer, The Wireless Network Setup Wizard might not work. refer to article 871122 in the Microsoft Knowledge Base on Microsoft.com." - which I obviously cannot get to without Internet access.



    Thanks for any help.

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If you can, pls post the exact errror message that you receive and which specific application are you trying to install?

Posted on Jan 14, 2009

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