Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15
12. (00001100) Phase 1 to 6 - Flood Protection Error
The Motor Controller module has found the water level to be above the flood level
and tried to pump the excess water out. (Under extremely high flow rate conditions
the machine may overfill during the "top-up" routine in agitate.) After pumping for
30 seconds, it has been unable to lower the water level below the flood level. Either
the water valves have stuck on and are letting water in at a flow rate that is higher
than the pump can handle, or the pump is blocked and can't remove the excess
Primary Source: Water Valves.
If the water valves are on continuously, check that the water valves turn off
mechanically (remove power from machine).
Secondary Source: .Pump system
Check pump for blockage and drain hose for correct height and kinking
Tertiary Source: Motor Controller module.
If water valves are being driven on electrically, replace Motor Controller
37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water
While draining, the water level reading from the pressure sensor has not changed
for over 3 minutes. There are three likely reasons for this fault. One is that the
drain hose or the pressure switch hose has been squashed or kinked and the pump
out rate has been dramatically reduced. The second possibility is that the pump is
partially or fully blocked. The third is that the pump is not operating due to Motor
Controller module, wiring or pump failure. This fault could also appear if the
machine is pumping to an unusually high head of drain hose or into an extended
length of drain hose. The Fourth possibility is a diverter valve fault or blockage,
water level is not altering as the diverter is stuck in the recirculation mode, giving
the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if excessively
long. A 39 inch (1 metre) extension hose of the same diameter fitted to the
existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a
thermal cut-out, which will reset on cooling.)
4) If the Tub is empty of water, remove the pump from the pump housing and
check that it is not blocked. Also check the drain hose is not blocked.
5) If the Tub contains water, then service the pump from the top of the machine
by removing the top deck and Basket. Bail out the water, remove the pump
cap and hood and clear the restriction.
Secondary Source: Wiring.
1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Controller module.
Activate the pump by operating the machine in spin mode. Check the pump
is rotating. If it is not operating, and Primary and Secondary checks have
been performed, then replace the Motor Controller module.
Note: Consider fitting Pump Hood Kit (WM013). If (5kg) 11lb SmartDrive fit splash
guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco's )
Check the diverter valve, see fault code 51
51. (00110011) Phase 5 and 6 Eco - Diverter Valve Fault
Primary: The motor controller has registered a drop in water level in the
recirculation phase of the wash cycle, water is being drained instead of recirculated.
Or water has been sprayed onto the valve from an external source and caused the
solenoid to blow.
Turn the power off at the machine but leave the power on at the wall, then measure
the voltage across the terminals of the wax actuator, if a reading of 120V is
achieved the motor controller has failed due to the valve and both will need to be
Secondary: Check for blockage in the valve itself or a broken hinge mechanism.
Posted on Dec 14, 2013
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Posted on Jan 02, 2017
SOURCE: fisher & paykel (mw511)
check out the DRAIN MOTOR PUMP , its a small motor with 2 hoses connected to it , it could be clogged , need to remove it , inspect inside the impellers for any debri , clean it , re install and try again , hope this helpful AJ
Posted on May 20, 2008
SOURCE: washer will not drain
90% chance that is the pump is pumping water at all, there is blockage between the tub and the drain pump. If there is no water coming out of the drain line. either extremely clogged(odd) or pump motor is bad, and windings are not allowing rotation.
Posted on May 14, 2009
Hi just read your posting.Now Error Code 130 means the fault on your machine is called Single Rotor Position Sensor Error.This means the Rotor Sensor which is located on your motor is faulty or the wiring to the rotor sensor is faulty or the Control Module that reads the information from the rotor sensor is faulty.Now to test the wiring you need an electrical tester to check if the wires going to the rotor sensor are broken but unfortunately to test the Rotor Sensor you need a device called RPS tester.If you eliminate the wires as the fault, which is not too difficult, and change the rotor sensor without testing it the fault could be the Control Module.I am sorry I cant help you test the rotor sensor without an you having an RPS tester.Please reply and let me know how you would like to proceed and I can help you as much as I can .Looking forward to your reply.
Posted on Aug 04, 2010
SOURCE: water will not drain out
Hi just read your posting.1st you need to drain some of the water by hand using a small bucket or pot ,enough so you can lean the machine back to look under the machine.If you have the old style of pump you will see a red or black fan under the machine front right.If you have this pump turn the fan a few times to loosen it.The fan should turn freely.Then put it back on its feet and select a spin cycle and push start.It should start to drain and then spin.Please reply on how you got on or if you have the new type of pump which has no fan.Looking forward to your reply.
Posted on Sep 21, 2010
Error code 37 is pump blocked (or faulty) 'No change in water level.' Most likely you have a blocked or faulty pump motor (Not uncommon with F&P)
Thw pump motor is accessable from under the machine.
NOTE.. The machine must be empty before attempting this job.
TIP.. Lean machine back against the wall to contain the last of the water.
Make sure the 'latch' is unclipped to remove the pump motor. Turn anticlockwise to remove
Check that the drain hole has nothing to prevent the impeller from turning.
Check that the pump motor turns freely..
Blow through the drain hose (from the basin end) to make sure there is no blockage..
Replace in reverse order..
If the problem persists you may need a new pump motor. These are normally checked for resistance. F&P say to replace if less than 33 ohm.
Posted on Oct 14, 2010
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